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Customer Service Community Health

Location:
Wayland, MI
Posted:
February 06, 2024

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Resume:

ASHLEY RAE HUDSON

616-***-****

ad3e5w@r.postjobfree.com

EDUCATION

Wayland Union High School

Diploma

Kalamazoo Valley Community College

EXPERIENCE

Wright & Filippis - Aston Carter

Wyoming, MI

Patient Care Coordinator/Inventory Control Tech 10/23/2023 – Current Answer and direct phone calls. Using information provided through communication, schedule patients for services through clinicians. Front line for the office. Shipping and receiving for office and for other business contracted with; including receiving items for patients, checking them in, and contacting to schedule follow up appointments. Keep the front office area clean and presentable. Guide patients on the check in process. Communicate with doctor offices and other providers to ensure appropriate care and actions taken with clients and patients.

Gun Lake Tribe; HHS,

Shelbyville, MI

Community Health Representative (CHR) 4/8/2019 – 10/13/2023 Assist the tribal community in many health aspects including: transportation to appointments, medication pickups, education on diabetes, home health care within home visits. Complete Indian Health Services online training and attend annual conferences. Work with the community health team on keeping the Wellness Center on site functioning by offering different programs and signing up new clients. Assist with the Diabetic Management clinic as needed. Assist other areas within the Health and Human Services (HHS) department as assigned and asked including but not limited to patient registration, scheduling and document compliance. Work under the Public Health Emergency Preparedness grant for the Gun Lake Tribe; stay up to date with monthly coalition meetings, write pandemic response plan, flow for vaccine distribution, and other tasks assigned by the State of Michigan for compliance under the grant. Plan and execute events for the community health team and the HHS department. Assist at Jijak Summer camp in the nurse’s cabin. Step in to fill in for other positions as needed for call offs, vacations, and extra assistance. Write up spreadsheet programs for use within the department for many uses. Utilizing information from events, programs and more, write up reports with statistical data presented visually to support it. Prepare and disperse interoffice correspondence. Preparation and execution of event planning into a full event. In this position, I also continued to carry on the roles and responsibilities of an Admin/Executive assistant. Use lifeguard certification for working at Jijak Youth Camp and during the pow wow that both are hosted by Gun Lake Tribe.

HHS Administrative Assistant 12/4/2017 – 4/5/19

Answer calls, and direct them as needed to the correct lines. Answer questions for clients as they come in, or get them the answers they are looking for. Assist the HHS department with any needs that they may need met, in the time frames assigned. Maintain a clean, presentable and respectable lobby, entrance, and break

area. Assist with items for HHS events (i.e. food, set ups, fliers out, etc). Book and confirm travel arrangements for staff members. Keep the Director’s calendar running smoothly so she is able to understand easily when looking at it. Fill in as interim executive assistant upon her retirement. Prepare and disperse interoffice correspondence. Preparation and execution of event planning into a full event. Gun Lake Casino, Wayland, MI

Harvest Buffet--Buffet Supervisor 4/03/2017 - 7/14/2017 Execute daily business effectively in the buffet by running successful shifts, opening or closing of the restaurant. Handle all goings ons within the dining room, including activity that affects the success of the Buffet, before, during and after hours and monitorstaff hours put in. Train and coach team members, and assist in any aspects that may be needed to aid in their success. Aid in implementations of policies and procedures, along with creating them. Train peers in the process of ordering supplies, along with writing the files for tracking of products. Watch hours of staff along with sales to accommodate hours to work with profit and loss of the business.

Sandhill Café--Sous Chef 4/19/2016 - 4/2/2017

Execute daily business effectively in the Sandhill café by running the grave shift. Handle all goings ons within the café involving the grave shift, including activity that affects the success of the Café. Track and adjust hours of the team as needed to accommodate sales and more. Aid in the ordering of products for the

company. Successfully create and implement new features in the Cafe, while staying in the food cost window of 30% cost or less. Successfully added specialty items to the menu for guest consumption and for staff in the staff dining room.

Sandhill Café--Lead Cook 2/19/2016 - 4/19/2016

Work as a vital role next to the Chefs to aid in the success of the Sandhill Café. Expedite food from the line’s multiple stations, accurately and efficiently; along with strong communication with the servers and all the other front of house staff. Aid in deliver of product to the guests, while observing our core service standards. Assist the line when support is needed, along with all other areas of the kitchen. Guide and help with the growth of team members across the entire kitchen; be the direct leader when a Chef was not present in the Café.

Sandhill Café--Line Cook 10/2/2013 - 2/19/2016

Work with others and by self to complete guest’s orders correctly and in a timely manner. Take care of tasks given by the management team, and daily tasks as laid out per the expectations in the job description. Assist in all other areas of the kitchen when and where needed, whether someone asks, or using observation to determine assistance is needed. Maintain the stocked items on the line to ensure orders are made efficiently and correctly.

Cage Cashier 03/2013 – 07/2013

Handle transactions with guests by cashing in machine vouchers, handle small loans, tracking higher payouts and pay-ins within CMS. Make and hand out banks for other departments within the casino. Take on small tasks as handed out by management.

Laurels of Sandy Creek Wayland, MI

Lead Cook 04/2010 – 10/2012

Work with others and by self to complete guest’s orders correctly and in a timely manner. Take care of tasks given by the management team, daily tasks as laid out. Assist in other areas of the kitchen when and where needed. Train new staff as they were hired into the kitchen. Assist with making of employee schedules and grocery orders and deliveries, assist with new guest intake forms and questionnaires. Taco Bell/ KFC Wayland, MI

Shift Manager 03/2005 – 07/2007

Work with others and by self to complete guest’s orders correctly and in a timely manner. Take care of tasks given by the management team, daily tasks as laid out. Assist in other areas of the kitchen when and where needed. Assist with grocery deliveries, inventory control, and some P&L (sales v. hours used and making adjustments where needed). Train new staff as they were hired, assist with scheduling including making changes for vacations and other changes. Handle any customer complaints in a manner to please the guest and the company, including phone calls from guests and in person. Handing out of daily assignments to staff as they come onto shift. Responsible for opening and closing of business. SKILLS

• Computer skills through many office programs along with proficient typing skills (50+ accurate WPM) • Serv-Safe certified from 2005 –2019.

• P&L experience

• Strong drive to perform well at work, whether under pressure or not. Ability to accomplish most, if not all tasks/challenges that are given.

• Very fast learner. Can be shown something once, twice max and be able to repeat what’s asked of me. Can also take written directions and put forth what’s asked.

• Entered dessert recipe to be considered in the Sandhill Café; idea was accepted and was a great product that sold well, including selling out the first weekend offered.

• Entered a total of 20+ feature ideas in the Cafe, with success on most items sold.

• Ability to multitask well.

• Able to use a multi-line phone system

• Completed 100 modules of online training through Indian Health Services

• Complete multiple FEMA independent studies online and in classes for Emergency Preparedness for incident command in natural and manmade disasters and other emergency situations or a planned event.

• CPR Certification (exp 4/8/25)

• Completed Vitals training

• Understanding and use of electronic health records along with HIPAA understanding and compliance

• Basic Life Support, Basic First Aid and Emergency Oxygen use certification

• Lifeguard certification through the YMCA!



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