Front End Customer Service

SAMUEL C. PARROTT Cell: 612-***-****

***** ******* **., ******, **. 55327 E-mail: ***********@*****.*** OBJECTIVE

Experienced individual seeks a position with advancement opportunities that will utilize acquired skills and experience to contribute to company goals and objectives. PROFILE SUMMARY

Front-end team player that presents a positive company image, committed to delivering top-quality service to all.

Self-confident, level-headed, and self-motivated; excellent attendance record; punctual and reliable; realize the importance of getting to work and being prepared for work on time.

Thrive in an exciting, multi-tasking environment with daily challenges.

Extremely people and service oriented, articulate and assertive, with an inherent talent to relate to diverse personalities.

SUMMARY OF QUALIFICATIONS

Time management skills; organizing and coordinating personal schedules and instructing and assisting others with their schedules.

Problem solving proficiency and decision making ability; able to draw from experience and knowledge, and apply current situations in a timely manner.

Excellent computer awareness and software comprehensive; competent in working with several software applications.

Well-defined interpersonal/customer relation skills; ability to communicate, relate, offer assistance, and handle stressful situations and competence.

Injection Molding, Medical Devices, ISO 13485 - Auditing Training, ERP - IQMS, Customer Service and Managerial / Supervisor experience.

EDUCATION

University of Illinois at Chicago, Chicago, IL. 2006 - 2010 Bachelor of Arts in Liberal Arts and Science, Emphasis in Psychology Harold Washington College, Chicago, IL. 1988 - 1991 Associate Degree, Liberal Arts

PROFESSIONAL CERTIFICATES

Certificate of Achievement Professional Development Program - ISO 13485: Auditor Training (2022) Online Course - SAE International

Certificate of Completion Root Cause Analysis (2022) Online Course - Manufacture Alliance

SAMUEL C. PARROTT

WORK HISTORY

Dynamic Group Inc., Ramsey, MN 2021 - Present

Production Trainer / Press Operator

Initial training of new operators with focus on quality standards. Ongoing training of all operators. Trained Press Operators and Temporaries regarding the jobs assigned. Stayed on top of the shop schedule. Maintained all quality training records in accordance with ISO13485. Monitored the performance Press Operators regularly. Monitored quality parts and notified Production Supervisor and/or Quality personnel of problems. Communicated on employee progress and ability. Insured accuracy of documentation used on the shift. Able to flex into AQL inspector and operator roll. Edited/Created job specific work instructions.

FedEx, Bridgview, IL.. . 2016 - 2018

Yard Spotter (Truck Driver) / Package handler

Driving specially designed trucks to move empty or full trailers to and from loading bays around the freight yard, and ensuring the yard remains clear of trailers, which helps the flow of traffic. Loading, unloading and/or sorting of packages of varying sizes and weights by hand with scanner, as well as physical bending, twisting, kneeling in a safe and efficient manner

Law Office of Attorney Randy Crumpton, Chicago, IL. 2009 - 2010 Law Clerk

Drafted pleadings and motions; conducted legal research and writing projects; attended client depositions and hearings.

Illinois State Representative Ken Dunkin, Chicago, IL. . 2005 - 2009 Community Liaison /Chief of Staff / Office Manager/ Legislative Assistant Scheduling appointments and community event planning, attending community meetings, handling constituents request/concerns, media work, including press releases and other writings, drafting responses to constituent mail, tracking community concerns through community papers, maintenance of constituent databases, performing Legislative research, and other office duties as needed.

Friends of Ken Dunkin, Chicago, IL. . 2005 - 2009 Campaign Manager / Campaign Treasurer

Bookkeeping for the Friends of Ken Dunkin Donations and Contributions intake deposits, overseeing and coordinating volunteers in the circulations of petitions and campaign literature etc. PRACTICA

Sarah's Inn, Oak Park, IL. 2009 – 2009

Intern / Volunteer

My responsibilities at the agency include providing individual advocacy and counseling, co-facilitate support and education groups, conduct community outreach and education presentations by promoting awareness of domestic violence at various schools and organizations throughout the communities that Sara's Inn serves, and provide coverage for the 24-hour crisis line, which includes completing intakes and providing emergency assistance.

University of Illinois at Chicago, Chicago, IL. . 2009 – 2009 Research Assistant

Assisted Dr. Sabine Elizabeth French with a hip-hop acculturation study. Served as an interviewer/facilitator for focus groups. Responsibilities were to enter census data, transcribe and code recorded focus groups.

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