BH

BRIDGETTE HERNANDEZ

ad3e4s@r.postjobfree.com 214-***-**** Lewisville, TX 75067

My goal is to obtain a responsible and challenging position. Additional Skills / Awards

Aviall inventory systems:

ELA, Lawson, Catalyst, MRCM

Licensed forklift operator

Effective communication and interpersonal skills

Able to listen to verbal/written instructions

Problem-solving

Management abilities

Multitasking

Verbal and Written Communication

MS Office

Attention to Detail

Payment Collection

Data Entry

Cost Calculation

Problem-Solving

Customer Service

Flexible Schedule

Work Prioritization

Documentation and Reporting

Filing and Recordkeeping

Order Verification

Order Processing

Updating Logs

Operating Forklifts

Returns Processing

Releasing Orders

Safety Practices

Phone and Email Etiquette

Issue Resolution

Relationship Building

Mathematics and Calculations

Order Fulfillment

Product Inspection

Information Collection

Dependable and Responsible

Transaction Processing

Quality Assurance

Computer Skills

Microsoft

Order Entry Specialist

02/2022 - 03/2023

Excel,Order entry, Data entry, ERP system, 10 key,Inventory management Customer service support, Purchase order, Salesforce, Quantum,SAP, Aviation

Answered customers' questions about products, prices and vailability. Communicated with customers to assist with order placement and offer updates on status and shipping.

Monitored and tracked customer orders to meet lead times and drive on-time delivery.

Informed customers of shipping dates and tracking and order information. Communicated with current customers regarding backorder availability, future inventory and special orders.

Read and understood pick sheets in order to prepare accurate customer orders.

Created packing slips and invoices for outgoing shipments with job-related software.

Verified client information and validated data before creating shipping Summary

Skills

Experience

paperwork and internal documents.

Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.

Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences. Prepared work orders, bills of lading or shipping orders to route materials. Automated document flow, accurately maintaining order tracking in database.

Killickaerospace Fort Worth, Grapevine,

TX

Order Entry Specialist

02/2022 - 03/2023

This person will be going through the que each day and processing the work orders

They are broken down in 3 different groups, AOG, Urgency, and Request They are required to respond to all request within 30 minutes and process the work order within 2 hours

This will all be done in salesforce and in Quantum They will be working with clients and processing their orders, building quotes, and processing orders

They will do 15-30 quotes per day.

Communicated with customers to assist with order placement and offer updates on status and shipping.

Informed customers of shipping dates and tracking and order information. Answered customers' questions about products, prices and availability. Monitored and tracked customer orders to meet lead times and drive on-time delivery.

Communicated with current customers regarding backorder availability, future inventory and special orders.

Created packing slips and invoices for outgoing shipments with job-related software.

Complied with consolidation ship dates to facilitate on-time shipments. Prepared work orders, bills of lading or shipping orders to route materials. Reviewed customer requests, resolved questions and defined specifications before completing orders.

Entered order details into system and inputted updates accordingly using

[Software].

Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences. Verified client information and validated data before creating shipping paperwork and internal documents.

Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.

Ash Automated Packaging Systems

Dallas, TX

Customer Services Representative

01/2018 - 01/2020

Handle Specific Inbound/Outbound calls from customers Recognize individual customer service needs and resolve their inquiry Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again

Handle complaints and call out any issues where appropriate Vide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support specific needs of the most vulnerable customers

Maintain and update customer related information systems to ensure accurate records; collect and access appropriate information relevant to type of call

Respond to customers through a variety of channels including telephone

(both inbound and outbound), internet, and written correspondence as appropriate

Acquire detailed knowledge of product ranges and services to provide excellent service

Serve customers across the product portfolio and resolve a wide range of common inquiries.

Wesco Aircraft Roanoke, TX

QA Product Inspector, •QA Document

Inspector

01/2017 - 01/2018

Responsible for location and inventory/ Perform cycle counts Daily production assignments

Order invoicing

Accept arriving truck deliveries, verify statements and receipts of lading Unload fright and check freight accuracy of both international and domestic shipments

Maintain correct stock counts and receive parts into stock Utilize motorized equipment such as forklift to move and stage freight Review packing list and documents before making receiving transactions Open boxes to verify serial number and part number; Log all discrepancies On the floor to utilize staff and space

Submit department requests for supplies from in house supply team Resolve common issues or discrepancies on daily basis including communicating with sales rep for problem accounts

Organize and process customer orders to meet shipping cut-off departure times, Represent Wesco's vision, values, and objectives in all job-related activities, sustaining excellent customer relationships Attend regularly scheduled customer or company-sponsored meetings and/or training as require Responsible for location and inventory/ Perform cycle counts

Daily production assignment Order invoicing

Accept arriving truck deliveries, verify statements and receipts of lading Unload fright and check freight accuracy of both international and domestic shipments

Maintain correct stock counts and receive parts into stock Utilize motorized equipment such as forklift to move and stage freight Review packing list and documents before making receiving transactions Open boxes to verify serial number and part number; Log all discrepancies On the floor to utilize staff and space

Submit department requests for supplies from in house supply team Resolve common issues or discrepancies on daily basis including communicating with sales rep for problem accounts

Organize and process customer orders to meet shipping cut-off departure times, Represent Wesco's vision, values, and objectives in all job-related activities, sustaining excellent customer relationships Attend regularly scheduled customer or company-sponsored meetings and/or training as required

Aviall Services Dallas, TX

CORE Operations Lead

01/2007 - 01/2016

Responsible for processing special orders or regular shipping orders Daily production assignments Spreadsheets for hazmat Pickup and delivery schedules

Order invoicing

Accept arriving truck deliveries, verify statements and receipts of lading Unload fright and check freight accuracy of both international and domestic shipments

Maintain correct stock counts and receive parts into stock Utilize motorized equipment such as forklift to move and stage freight Review packing list and documents before making receiving transactions Open boxes to verify serial number and part number; Log all discrepancies Communicate "hot order" requests from customers to the teams on the floor via email, phone, and verbal instruction

Provide customers service and feedback via email about new orders, active orders and information regarding ship status

Ensure team meets receiving departments' daily goals Organize workflow on the floor to utilize staff and space Assist with new employee training including policies (onboarding), job training, and machine operations

Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills Submit department requests for supplies from in house supply team Resolve common issues or discrepancies on daily basis including communicating with sales rep for problem accounts

Organize and process customer orders to meet shipping cut-off departure times

Responsible for location and inventory/ Perform cycle counts CLS Army Storage

QA Product Inspector, •QA Document

Inspector

01/2007 - 01/2016

Attend regularly scheduled customer or company-sponsored meetings and/or training as require, This document outlines responsibilities of the individuals involved in maintaining the Anny CLS Contract, signed between Rolls-Royce and Aviall

These actions are basic requirements and are not all-inclusive, additional activities may be required

These parties include the Government Business department managed by Kyle Clark and the CORE Group managed by Jeffrey Jerge GBDR

Check for, issue, and record EDI or RR orders

Assign SIN based on shipping location

Assign order priority and ensure CORE is aware of them Print all orders to CORE Zebra printer

Send daily email to CORE advising of orders and priority Determine serviceability of all engines and repairable Maintain communication with RR

Maintain, record, and issue repairable inventory

Report issues to RR when necessary

Assist and escort RR personnel when in the building. PRO Logistics Dallas, Texas

Shipping Receiving Clerk

01/2005 - 01/2006

Accept arriving truck deliveries, verify statements and receipts of lading Unload fright and check freight accuracy of both international and domestic shipments

Maintain correct stock counts and receive parts into stock Maintain proper packaging and handling of materials Utilize motorized equipment such as forklift to move and stage freight Review packing list and documents before making receiving transactions Open boxes to verify serial number and part number; Log all discrepancies Assist with new employee job training and machine operations Provide customers service and feedback via email about new orders, active orders and information regarding ship status

Perform cycle counts and inventory inquiries

Organize workflow on the floor to utilize space.

Cincinnati Enquirer Cincinnati, Ohio

Mailroom Clerk

01/2002 - 01/2003

Manage the sent and received mails of the organization Responsible for its safe upkeep and delivery to the concerned authority Maintain mail register for incoming and outgoing mails Record details such as the date, time, sender, and receiver within the register

Receive mails and sort them as per the department on daily basis Forward the mails to the concerned authority on the same day as receipt Process the outgoing mails on behalf of the employees Ensure the envelopes are sealed and postage is affixed before dispatching them to the concerned people

Ensure delivery of dispatched mail is on time from receiving party of any issues or delays

Maintain stock of goods for mail room activity such as envelopes, stamps, A4 size paper and stationery

Assist employees in tracking lost or delayed mails; Find the cause of undelivered mail

Train new employees on sorting and distributing mail accurately Additional Skills / Awards

MS OFFICE

Maintain mail register for incoming and outgoing mails Record details such as the date, time, sender, and receiver within the register

Receive mails and sort them as per the department on daily basis Forward the mails to the concerned authority on the same day as receipt Process the outgoing mails on behalf of the employees Ensure the envelopes are sealed and postage is affixed before dispatching them to the concerned people

Ensure delivery of dispatched mail is on time from receiving party of any issues or delays

Maintain stock of goods for mail room activity such as envelopes, stamps, A4 size paper and stationery

Assist employees in tracking lost or delayed mails; Find the cause of undelivered mail

Train new employees on sorting and distributing mail accurately University of Phoenix

Associate Degree in Business

01/2012

Plano High School

01/1984

MS OFFICE Security Clearance

Education and Training

Additional Information

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