MARQUISE BURGESS

*** **** ******, ******,**; ****2 973-***-**** ad3e4r@r.postjobfree.com

Experienced and effective Operations Manager bringing forth valuable industry experience and leadership skills. Results-oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures.

SKILLS AND PROFICIENCIES

Staff Training and Development

Strategic Planning

Customer Service

Analytical Skills

Strong conflict management skills

Regulatory Compliance

Reporting and Analysis

Team Leadership

Lean/Six Sigma Methodologies

Team Leadership

Continuous Implementations

Project Management

WORK EXPERIENCE

Shift Manager, Blue Apron; Linden, NJ- March 2022 - October 2023

Proactively suggested improvements to processes and procedures to provide efficient, high-quality, and cost-effective development that supported productivity/business objectives.

Successfully led PQB projects to help improve customer satisfaction by reducing missing ingredients under 0.1%.

Developed training programs to facilitate cross-training of associates, employee development, and quality compliance.

Partnered with the Performance Improvement team to develop planogram strategies resulting in improved hourly targets, reduced labor cost, and maximizing operational efficiencies.

Standardized queuing strategy to operate at maximum efficiency targeted +200 UPH.

Supported and ensured implementation of safety and quality programs including environmental and OSHA standards.

Operations Manager, Blue Apron; Linden, NJ- September 2017 - March 2022

Provided prompt problem-solving for key issues, driven through root cause identification, problem resolution, and ensuring repeat issues are avoided.

Ensured the department achieved target units to meet organizational scheduled commitments.

Responsible for the day-to-day operations of safety, quality, and production.

Optimized scheduling, equipment use, and worker assignment boosting plant productivity by 95%.

Reduced quality reworks by implementing employee and new operator training programs.

Led and executed employee training programs which improved retention rates and increased productivity.

Proactively participated in weekly team meetings with leadership; supported idea generation, increased team building skills, and concept creation.

Provided support to all GMP and Food Safety programs and ensured annual training.

Performed general management duties, evaluated training needs, performance reviews/appraisals, timekeeping, consistent application of organization policies, development, promotions, and terminations.

Led and executed operations processes by reducing headcount and maximizing employee productivity resulting in $180k saving cost.

Specialist, Blue Apron; Jersey City, NJ - April 2015 – September 2017

Held daily production meetings with staff to ensure objectives and goals were communicated and met.

Monitored and maintained team performance through multiple KPIs such as SIC Boards, WMS Trackers, and Grocery Boards.

Assisted in 5S/Six Sigma programs, contributing to improving Standard Operation Procedures through strategic planning

Organized production lines to ensure strict compliance with food safety, quality, and environmental standards.

Reported equipment failure to reduce downtime and ensure preventive maintenance.

Analyzed production tracking system reports and communicated potential issues to the Operation Manager, preventing mechanical, production, and packaging problems from re-occurring.

Team Lead, Active Staffing; Newark, NJ - November 2012 – February 2015

Effectively acted as a liaison between client and staffing agency by providing clients with optimal customer service and excellent assistance at all times.

Partnered with hiring groups to create and meet hiring goals and objectives.

Maintained staff PTO and reviewed weekly payroll.

Identified client needs and suggested appropriate services to enhance client experience.

COMPENTENCIES

Batching/Queuing, Oracle, Kronos, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, GMP Procedure, HACCP Certified, Employee Onboarding, FSQA Regulatory Requirements, WMS

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