Lakesha Murray

Queen of OT

Austell, GA *****

ad3e4n@r.postjobfree.com

+1-404-***-****

Pursuing a position with a growth-oriented company offering opportunities for advancement and professional development.

Work Experience

Warehouse Mail Sorter

DHL - Mableton, GA

December 2022 to Present

• Sorting and categorizing mail by hand and operating mail processing machines and postage meters.

• Preparing mail for distribution through correct categorization and labeling.

• Redirecting mislabeled or illegible mail for returns.

• Scanning packages for tracking and logging, and updating mail database records. Manager

McDonald's - Atlanta, GA

July 2022 to December 2022

• Open the store.

• Count draws and Safe.

• Pull Buns and Stock, rotate, food items, etc.

• Training, Food Safety, Waste. Setting Goals, make their goals or beat them.

• Setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

• Always ensured customers satisfaction

Childcare Provider

KEESH Daycare - Austell, GA

October 2021 to July 2022

• Provided supervision and care for 4 children, and their basic needs, helping with personal hygiene.

• Maintaining Cleanliness

• Provides mental stimulation to babies and toddlers through games and activities, and emotional support as well.

• Preparing and serving nutritious meals.

• Maintain the children's Safety always.

• Great Communication skills.

Manager

McDonald's - Lithia Springs, GA

June 2021 to December 2021

• Open the store.

• Count draws and Safe.

• Pull Buns and Stock, rotate, food items, etc.

• Training, Food Safety, Waste. Setting Goals, make their goals or beat them.

• Setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

• Always ensured customers satisfaction

Order Picker/Packer

Bosch - Atlanta, GA

June 2019 to April 2021

• Pulls and packs products based on daily orders.

• Meets specifics of customer orders promptly.

• Monitors product quality frequently, reporting problems to mitigate safety issues.

• Operates various pieces of equipment (i.e. Bendi, Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electrical Pallet Jacks).

• Utilizes a continuous improvement mindset and assists in identifying opportunities to improve processes.

• Follows good manufacturing practices and required work safe practices. Maintains a clean, sanitary, and safe work area.

Manager

McDonalds - Benton Harbor, MI

March 2016 to March 2019

• Open the store.

• Count draws and Safe.

• Pull Buns and Stock, rotate, food items, etc.

• Training, Food Safety, Waste. Set the goal, make the goal, or beat the goal.

• Setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

• Always ensured customers satisfaction

Team Lead

Allied AeroFoam Products LLC - Atlanta, GA

August 2012 to January 2016

• Supervise warehouse staff, and ensure that safety protocols are followed.

• Check and complete documentation.

• Inventory stock, ensure stock rotation, and place orders.

• Oversee a group of employees and motivates them to do their job efficiently.

• Operate, maintain, and troubleshoot equipment.

• Provided daily objectives, develop reward systems for productivity that motivate new hires and seasoned workers alike, and communicate any issues with upper management to reach business goals effectively.

Customer Service Representative

Auction It Today On Ebay - Benton Harbor, MI

February 2005 to March 2011

• Provided the customers with personal selection and service assistance.

• Operated computerized cash register.

• Ensured the highest levels of customer satisfaction, ensured customer satisfaction.

• Tallied and closed out register at the end of the day.

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer service.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Call Center Representative/Customer Service

Boardwalk Fitness & Day Spa - Benton Harbor, MI

January 2003 to February 2008

• Answered phone calls from customers professionally and responded to customer inquiries and complaints.

• Research required information using available resources.

• Providing customers with the organization's service and product information.

• Processing forms, orders, and applications requested by customers.

• Identifying, and escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources.

• Following up complicated customer calls where required.

• I am completing call notes and reports as necessary and updating them in the CRM.

• Recording details of comments, inquiries, complaints, and action is taken. Trim Press Operator

Hoffman Diecast - Saint Joseph, MI

November 2002 to December 2005

• Operated machinery and physically loaded and unloaded parts efficiently.

• Notified supervisor of excessive number of damaged or defective parts.

• Trimmed, sawed, filed, and inspected metal parts.

• Efficiently maintained production quota on a production line.

• Operates machinery for trimming the excess material from the parts.

• Inspects and packages the product. Sets up trim dies and machines, and assists others with the task. Education

Associates in Business Management

University of Phoenix-Online Campus - Phoenix, AZ

February 2014 to February 2015

High school diploma in College Prep

Coloma High School - Coloma, MI

August 1999 to May 2002

Skills

• Scheduling (10+ years)

• inventory (10+ years)

• Training (10+ years)

• Operations

• Type wpm (10+ years) (10+ years)

• Food Safety (10+ years)

• Warehouse Management

• Management (10+ years)

• Pallet Jack (10+ years)

• Warehouse Experience (10+ years)

• Order Picker (10+ years)

• Packaging (10+ years)

• Materials Handling (10+ years)

• Manufacturing (10+ years)

• MS Office ( Word (10+ years)

• Excel (10+ years)

• PowerPoint (10+ years)

• Outlook (10+ years) (10+ years)

• Warehouse Supervisor Experience

• Load & Unload (10+ years)

• SAP

• Administrative Experience (10+ years)

• Shipping & Receiving (4 years)

• Warehouse Distribution Experience (10+ years)

• Purchasing (5 years)

• Supervising Experience (10+ years)

• Logistics

• Typing (10+ years)

• Guest services (10+ years)

• Live chat (2 years)

• Android (10+ years)

• Customer support (10+ years)

• Financial services

• Windows (10+ years)

• Remote access software

• Research (10+ years)

• Microsoft Access (10+ years)

• Order Picking (10+ years)

• Toddler Care (10+ years)

• Communication skills

• Customer service

• Computer skills

• Warehouse management system

• Copywriting

Certifications and Licenses

ServSafe

Forklift Certification

Assessments

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Front desk agent (hotel) — Proficient

January 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer focus & orientation — Familiar

February 2022

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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