GAIL

PATTERSON

ad3e4i@r.postjobfree.com

205-***-****

McCalla, AL 35111

Bold Profile

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 15 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. PROFESSIONAL SUMMARY

Top Producer Awards, Recognized as a top CRA lending program originator, Top producing Rookie award.

ACCOMPLISHMENTS

Mortgage Xpress LLC - Sr. Loan Officer

Hoover, AL • 03/2018 - Current

Georgia Banking Co - Sr. Loan Officer

Alabama • 08/2017 - 02/2018

WORK HISTORY

Maximized approval rates for qualified applicants through diligent review of financial information and thorough assessment of risks.

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Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.

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Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.

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Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.

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Maintained strict compliance with industry regulations, ensuring accuracy in disclosures and adherence to lending guidelines.

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Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.

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Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.

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Achieved high levels of client retention by providing exceptional service throughout the loan origination process.

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Increased mortgage revenue by developing targeted marketing campaigns aimed at specific customer segments.

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Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.

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Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.

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• Maintained strict confidentiality of bank records and client SKILLS

• Application Preparation

• Information Verification

• Interviewing

• Problem Solving Capabilities

• Networking and Referral Building

• Strong Financial Acumen

• Ethical Conduct Adherence

• Adaptability and Flexibility

• Loan Origination Mastery

• Cross-Selling Aptitude

Regulatory Compliance

Understanding

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• Extensive Product Knowledge

Chvasta Beauty Academy

Moon Township, PA • 2010

Aesthetician Licensing: Aesthetics

CCAC

West Mifflin, PA • 05/1997

Real Estate Licensing: Real Estate

& Marketing

John A Brashear High School

Pittsburgh PA • 05/1979

High School Diploma

EDUCATION

NMLS #268120 expires 12/31/2024

CERTIFICATIONS

information.

Submitted loan applications to underwriter for verification and recommendations.

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ACTIVITIES

• Member of Kings Home Shelby Auxiliary

Co-owner in 3 Sisters Spa Salon from 2009-2013. The duties I performed were HR director, Payroll, operations of daily business, inventory manager and performed aesthetic services.

OPERATIONS MANAGER

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