Sales Manager Associate Director

***** ****** **** *** • Saratoga, Ca *****

P H O N E ( 4 0 8 ) 3 1 6 - 7 9 9 5 • E - M A I L B R I T T O N P E C K @ G M A I L . C O M B R I T T O N P E C K

SUMMARY OF QUALIFICATIONS

Over fifteen years’ experience in hospitality, seven years of sales specific experience and eight years of multi property experience.

Recipient of Sales Pacemaker award for top sales performer 2017 & 2018.

Opening experience in fast-paced high-pressure environment.

Major Brand Experience—JdV by Hyatt.

Boutique Hotel Experience—Two Roads Hospitality.

Expert in multiple systems including: Opera, Sabre, Revinate, IdeaS, ADP, Ultipro, Lanyon, HRS, Prio, Envison, Kronos, Hotel Planner.

Excellent oral and written communication skills, including applications such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and other web-based applications, including Gmail, Google Docs, Zoom

Hard-working, detail-oriented, extremely organized, driven to succeed.

Cultural Ambassador for the Domain Hotel 2013 & rising star recipient. EMPLOYMENT

Wild Palms & Hotel Avante Sunnyvale, CA 2016-present Dual Associate Director of Sales (2022-present)

Promoted into Dual Associate Director of Sales position overseeing SMERF sales manager production, as well as maintain personal booking goal of $1.8M combined corporate segment

Responsibilities included managing room block cutoffs, client relations, billing reconciliation and revenue optimization

Exceeding booking goal for fiscal 2023 at Hotel Avante by July, and on track for achievement in the 90th percentile for Wild Palms by end of year.

Dual Director of Operations (2020-2022)

Recruited for role due to excellent working relationship with General Manager during previous service as Corporate Sales manager during 2016-2019

Directly managed department heads overseeing a total of 27 employees across both properties inclusive of: front office, maintenance, and housekeeping departments while managing horizontal relationships with finance and sales

Responsible for daily oversight of all operations as well as weekly & monthly forecasting & reporting, and annual budgeting, capex & renovation planning inherent to the position

Successfully oversaw County of Santa Clara program buyout at each location during height of pandemic, and successful reopening for general public sale

Stabilized assets and grew share through Q1 of 2022

GBAC accreditation received for both properties by Q1 of 2021

Strategic development of COVID-19 business recovery plan for 2021 References Available Upon Request Page 1 of 2

Britton Peck 408-***-**** ***********@*****.***

Corporate Sales Manager (2016-2020)

Responsible for building and maintaining corporate relationships with major rainmaker accounts inclusive of Google, Apple, Intuit, SAP, Pure Storage & Arista.

Regularly exceeded sales goals by 10%

Responsible for participation and contribution to revenue management and topline performance across both hotels

Developed and implemented sales strategies in conjunction with Director of Sales and Marketing, resulting in 18% of total hotel revenues

Led sales effort to uncover new business and key accounts for both properties Pacific Edge Hotel Laguna Beach, CA 2015-2016

Front Office Manager

Managed front office staff of 24 including front desk, reservations, night audit, and bell/valet services for full-service property.

Responsibilities included regular:

Evaluation and response to Market Metrix & Revinate data

Management of departmental expenses within budgeted guidelines

Staff scheduling within budgeted guidelines

Staff evaluation and development

Maximizing total revenues by ensuring positive RevPar, occupancy, & ADR growth in collaboration with Revenue Management

Regularly resolved conflicting needs between guests, staff, and upper management with grace and tact.

Domain Hotel Sunnyvale, CA 2010-2015

Catering Manager

Assisted the Director of Sales in maintaining existing business relationships ensuring maximum profitability for the hotel and quality of service for guests

Responsibilities included regular:

Site tours and room setup for five meeting spaces totaling 4500 sq. ft

Contract generation, all aspects of group block management

Billing management

Cross team engagement with front office operations to ensure smooth functionality of all groups

EDUCATION

San Jose State University San Jose, CA 2002-2004

West Valley College Saratoga, CA 2000-2002

Graduated with a 3.4 GPA

References Available Upon Request Page 2 of 2

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