Sivala Dileep

Salesforce Developer

Phone no: +1-469-***-****

Email: ad3e1g@r.postjobfree.com

Career Objective:

Highly motivated Certified Salesforce Professional offering hands on experience in a Salesforce.com environment. To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. A team player with strong analytical skills needed to troubleshoot complex issues.

Professional Summary:

8 + years of IT experience and Certified Professional in Salesforce CRM platform as Administrator/Developer.

Experienced in achieving successful project completions, using SDLC Methodologies like Agile, Waterfall, and Spiral through different phases: gathering the client requirements, analyzing, designing, implementing, testing, deploying and maintaining the project with respect to client requirements.

Professional in Creating, Developing and Customizing Salesforce CRM applications with the help of Visualforce Pages/Components, APEX, Lightning Components, Controllers, Triggers, Classes, SOQL, SOSL, DML Statements and Salesforce APIs through Developer Console, Eclipse with Force.com Plug-ins and Lightning App Builder.

Expertise in performing Salesforce Administrative Tasks: Organization Setup, User Management, Activity Management, Collaboration, Analytics, Process Automation by Creating/Customizing objects/fields/tabs, Users, Profiles, Permission Sets, Roles, Groups, Queues, Page Layouts, Record Types, Workflow/Validation rules, Approvals, and Process Builder.

Excellent experience working across various SFDC on covering Sales Cloud, Service Cloud, Community cloud & Marketing cloud configuration and customization and good understanding with Client/Server architecture Call center, Chatter.

Experienced in handling Salesforce data by Data Management, Data Modelling, Data Quality, Data Integration and Data Security.

Extensive experience in Salesforce.com Setup, Configuration, Customization, Administration, and Data Migration and Integration tools like Apex Data Loader, Work Bench.

In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.

Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, REST and IBM web sphere.

Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5,CSS3, JavaScript, and XML.

Designed, and implemented Quote to Cash solutions using Salesforce CPQ and APPTUS CPQ.

Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other) With Change set, Click Deploy and good Proficiency in the deployments with ANT Migration tool and COPADO.

Involved in Custom Integration of Outbound Messages, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange, Package & Custom Application, Sandbox data loading.

Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

Certifications:

Salesforce.com Certified PD1.

Salesforce.com Certified Administrator.

Technical Skills:

Platform

Salesforce CRM Functionalities

Force.Com

Salesforce CRM

Sales/Service Clouds, Users, Profiles, Permission Sets, Record Type, Email Templates, List Views, Queues, Workflows, Validations, Approvals, Process Builders, Omni-Channel, Live Agent, Chatter, Social Media, and Call Center.

APEX, Classes, Platform events, Triggers, Visualforce, Controllers, Lightning Components, Lightning App Builder APEX Testing, Debugging, SOQL, SOSL, DML Statements, Workbench, Lightning Application and Heroku.

Salesforce Tools

V.S.Code,Eclipse, Force.com IDE Plugin, Data Loader, Force.com Platform (Sandbox and Production).

Programming Languages

Java, Apex, HTML, CSS, JavaScript, SQL, XML

Operating System

Windows XP, Windows 7, Windows 8, Windows 10, Mac OS

Database

MySQL, Microsoft Access, MS SQL Server, SQL Developer

Documentation

MS Office (Word, PowerPoint, Excel, Access)

Education Details:

Bachelor of Technology: Mechanical, CMR College of Engineering and Technology affiliated to Jawaharlal

Nehru Technological University, India -2015

Master’s of Science :Pittsburg State University, Kansas, USA, Science and Technology, May-2017

Work Experience:

Bloomberg

Manhattan, Newyork

Salesforce Developer September2022 to Present

Responsibilities:

•Engaged and Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.

Enhanced the native UI of the current product to deliver user friendly and innovative mobile applications branded per customer segment by leveraging the capabilities of Vlocity toolkit.

Created and designed data raptors using Vlocity including data import, data mapping with workbench and JSON script.

Used HTML and CSS in Vlocity cards and consoles for the design of various services based on various factors.

Implemented SFDC integration using REST/SOAP webs service APIs and utilize API based web services on demand for extracting the data from external systems.

Managed users, Hierarchical roles, profiles, security controls and territory management.

Built an application by creating/customizing objects, tabs, fields, defined relationships, validation rules, APEX, Classes, Triggers for business logic, and designed UI using page layouts, visual force pages, and Lightning component.

•Expertise in developing, deploying and integrating Salesforce.com CRM SOLUTIONS.

•Developed test classes for triggers and classes with more than 80% code coverage.

•Implemented Roll-up summary fields and formula fields for reporting purpose.

•Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications.

•Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

•Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.Com Platform, Lightning Design System, Lightning Bundles, APEX Controllers, Informatica, Work bench, V.S.Code, Platform events, Click Deploy, Code scan, Sandboxes, Profiles, Permission sets, Data Integration, JIRA, Reports and Dashboards.

Rentpath

Atlanta, Georgia

Salesforce Developer January 2021 to August 2022

Responsibilities:

•Engaged with business users to identify current operating procedures and deliver against business and system objectives.

•Designed automated processes to improve efficiency in business operations.

•Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.

•Developed Reusable Lightning components using LWC framework and Aura components using Aura framework.

•Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

•Responsible for supporting the maintenance of the functional areas of data management, dashboards, reports, etc. as well as maintaining and troubleshooting existing configurations and development.

•Customized and created standard and custom objects, custom fields, page layouts, record types, reports, dashboards, list views, profiles, roles, permission sets, sharing rules, assignment rules, workflow rules with components, email templates, process builders, and picklist values as per the business requirements.

• Experienced in using Data Migration tool called Data Loader.

•Usage of Code scan tool in verifying the quality of the code and used Click deploy in deploying the code to various sandbox environments.

•Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.

•Creating the Quotes through automation process by using Salesforce CPQ functionalities.

•Creating Product setup, mentioning pricing rules, using Assets to create the Quotes using Salesforce CPQ.

•Responsible to manage deployment process, moving code from sandbox to production and responsible to provide the production support for end users the org. Used Sandbox for testing.

•created, managed packages and migrated them between Sandboxes and Production environments for final implementation.

Environment: Salesforce.Com Platform, Lightning Design System, Lightning Bundles, APEX Controllers, Informatica, V.S.Code, Platform events, Click Deploy, Code scan, Sandboxes, Salesforce CPQ, Profiles, Permission sets, Data Integration, Community Pages, JIRA, Reports and Dashboards.

AccelerEd/UMGC

Adelphi, Maryland

Salesforce Developer August 2019 to January 2021

Responsibilities:

Gathered the requirements by coordinating with the functional leads, business analysts, developers and project managers and utilize the full functionality of the Salesforce.com CRM solution.

Developed Apex Classes, Triggers, Visualforce pages, Custom Objects/Tabs, Reports & Dashboards in Salesforce for different business requirements.

Developed new custom functionalities in Global Customer Connect application (SFDC Service Cloud) and integrated the same with Salesforce Cloud.

Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience and Implemented those Salesforce Lightning Components for small set of users within the organization and Worked on Lightning Process Builder to consolidate existing workflow rules.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better, created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.

Implemented several community pages using Lightning Components, Events and Applications.

Designed and architected data integrations between Salesforce and On-Premise and On Cloud applications (batch and real time both)

Configured Salesforce for various business needs (e.g. profiles, permissions sets, sharing rules, user roles, data security, org refreshes etc.)

Worked on Management and Production Support, including Deployment and migration activities from Development through to Production.

Created Reports and Dashboards in Salesforce for business users and assisting the client with planning of future application enhancements and data integrations.

Project planning and coordination with offshore team for various project deliveries.

Environment: Salesforce.Com Platform, Lightning Design System, Lightning Bundles, APEX Controllers, Informatica, V.S.Code, Click Deploy, Code scan, Sandboxes, Profiles, Permission sets, Data Integration, Community Pages, JIRA, Reports and Dashboards.

WGU (Western Governor’s University)

Salt Lake City, Utah

Salesforce Developer February2019 to August 2019

Responsibilities:

Interacted with the Project manager and Business analyst in Gathering the acceptance criteria and

for the effective understanding of story and functionality, Coordinated with the Lead developers and Admins.

Worked on Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Built reusable UI/UX components with Lightning component framework and responsible for Maintenance of installed Managed Packages in Lightning using Apex.

Add methods that can be called from Visualforce pages to Controller Extensions and Worked on the Scheduling Apex jobs

Worked on the Upsert, insert and deletion of data using Data loader in order to manage the Data.

Designed and Developed ETL maps in Informatica Cloud for data transfer between various applications.

Developed Custom Report Types, Custom Reports (Lead Generation, Campaign, and Activity related reports), and Dashboards to meet the reporting needs of the organization.

For Code Repository, Version Control utilized GIT, JIRA and Collaborated with the team through, Outlook and Microsoft Teams (For communicating).

Controlled the different versions of the application by creating sandboxes like Developer, Developer Pro, Partial copy and Full.

Utilized Change Sets, Force.com IDE, Auto Rabbit, ANT migration tool and Packages to deploy the configuration, meta-data from sandboxes to Production Org.

In addition, worked on the testing Q-test application by creating the Testcases and Test scenarios in order to reduce the work load of QA.

Environment: Salesforce.Com Platform, Lightning Design System, Lightning Bundles, APEX Controllers, Informatica, Eclipse Force.com IDE, ANT Migration Tool, Sandboxes, Profiles, Permission sets, Data Integration, JIRA, GIT, Reports and Dashboards.

UMUC

Adelphi, Maryland

Salesforce Developer August 2017 to February 2019

Responsibilities:

Involved in Salesforce Service Cloud Setup activities and customized applications per the business needs.

Customized the existing web, desktop, and mobile applications with respect to the business analyst requirements, by using Visualforce Pages/Components, Lightning Components, and aura framework to improvise the application UI and to provide business logic, functionality, utilized Apex Classes/Triggers, Controllers.

As a team Integrated salesforce production to Microsoft platform bi-directionally using APIs such as REST and SOAP to Map and fetch data in real-time.

Converted Salesforce classic VF pages into lightning using lightning components and lightning App builder.

Responsible for developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Part of a team to move Salesforce Org from Classic to Lightning Experience through Salesforce Migration Assistant, enhanced Salesforce UI & Functionality by Salesforce Lightning Design System and Apex Controllers as a POC.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented Live Agent customer service and customized chat windows, buttons, and pages.

Created test cases from requirements and then transforming them in to Apex Test Classes to ensure proper coverage of Apex Classes and Triggers.

Developed the functional test plans, test Scenarios, test cases, test scripts and Performed User Acceptance test (UAT).

Used the sandbox for testing and migrated the code to the deployment instance using Change Sets.

Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Salesforce.com, Lightning Framework, APTTUS CPQ, APEX, Visualforce, Live Agent, Controllers, Lightning Design System, SOQL, Governor Limits, Developer Console, Agile, JIRA, GitHub, Custom Objects, Data Migration, REST, SOAP, Informatica and Sandboxes.

Macys System and technology

Johns Creek, Georgia

Salesforce Administrator/Developer January2016 to August 2017

Responsibilities:

Interacted with various business team members of UK based to gather and document the requirements.

Reviewed business requirements and prepared data elements mapping. Created custom objects, triggers, validation rules based on the business requirements, customize campaign budgeting and lead qualification.

Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.

Created email templates and inbound emails using Visual Force for clients and customers.

Worked on cross platform usage of the project functionality using Lightning.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.

Creating the Quotes through automation process by using Apttus CPQ functionalities.

Built excel-based applications using the X-Author extension which directly combines with the Apttus CPQ tool.

Using Apttus Api’s to create cart, Quote, repricing, Attribute creation.

Utilized Data Management features like Data Integration Rules, Data Import Wizard, Data Loader, Data Export and Mass Transfer/Delete Protocols to validate, transfer, delete, import and export organization data.

Environment: Salesforce.com, Lightning, Apex, Visual force, triggers, Live Agent, Omni Channel, Lightning Design System, Custom Objects, Custom Tabs, Email Services, Approval Process, Apptus CPQ, X-Author, Workflow, Validation rules, SOSL, SOQL, REST, SOAP, data loader, report, dashboard, Force.com IDE.

Lamco Solutions Pvt. Ltd

Hyderabad, India.

Role: Salesforce Administrator/Developer July 2014 to December 2015

Responsibilities:

•Worked as an enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.

•Managed new user set-ups and deactivations supporting over 500 Salesforce users.

•Analyzed complex client requirements and designed solutions to meet the business requirements.

•Created Custom objects and Custom Fields, Dependent Picklists and Fields.

•Designed and deployed Custom tabs, Validation rules, Approval processes and Workflow rules.

• Implemented the requirements on Force.com platform and Force.com IDE plugin using Eclipse.

•Created Workflow rules to automate tasks, Email alerts, Field Updates, Time-dependent actions and Outbound API messages and workflow approvals.

•Data migration from existing databases to SFDC using Data loader.

•Creating Formulae and Validation Rules, Page layouts and Custom Field Relationships.

•Used SOQL and SOSL queries within custom controllers, extensions and triggers.

•Responsible for creation of role hierarchies and sharing models, and managing users in the org.

•Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

•Created and used Email templates in HTML and Visualforce.

•Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Environment: Salesforce Force.com Platform, Salesforce Out-of-the-box functionality, Visualforce Pages, Apex Classes, Apex Triggers, Workflow rules, Approval Processes, SOSL, SOQL, Validation Rules, Reports, Dashboards, Data Loader, Import Wizard, Sharing rules, Developer Console, JIRA, WebEx, and Sandboxes.

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