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Ramp Agent Customer Service

Location:
Lake Dallas, TX, 75065
Salary:
75000
Posted:
February 06, 2024

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Resume:

BRIAN

JACKSON

PROFESSIONAL LEADER

ad3e0z@r.postjobfree.com

940-***-****

Denton, US 76207

Bold Profile

Experienced in leading and supervising operational and sales teams. Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role.

Efficient with desirable communication skills. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Articulate, forward-thinking and resourceful in meeting unique needs. Talented with excellent marketing, customer service and facility oversight skills and more than 30 years of experience working with the general public, contractors and sub-contractor's. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business.

PROFESSIONAL SUMMARY

Southwest Airlines - Ramp Agent

Dallas, TX • 11/2022 - Current

Tictic Handyman Plus Remodel & Renovation LLC - Project Manager/Coordinator

Denton, TX • 05/2016 - 11/2022

WORK HISTORY

Positioned and towed aircraft from remote locations of airport to designated areas for operation.

Coordinated ground crew activities to complete objectives on schedule.

Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

• Connected electrical power unit and hoses to aircraft. Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

• Guided aircraft into and out of parking positions using hand signals. Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Supervised team of 55 construction workers to maintain productivity and quality of work.

Proved successful working within tight deadlines and a fast-paced environment.

Strengthened communication skills through regular interactions with others.

• Skilled at working independently and collaboratively in a team Denton High School

Denton, TX • 09/1983

High School Diploma

EDUCATION

SKILLS

• Pushback and Towing

• Aircraft Safety Checks

• Crew Monitoring

• Aircraft Loading and Unloading

• Belt Conveyors

• Towing Aircraft

• Loading and Unloading

• Equipment Operations

• Executive Leadership

Employee Motivation and

Performance

• Labor Relations

• Bathroom Remodeling

• Remodels and New Construction

• Issue Identification

Accounts Payable and Accounts

Receivable

• Management Team Leadership

• Departmental Coordination

• Adaptable and Flexible

• Punch Lists

• Thrive Under Pressure

• Solution Optimization

• Project Oversight

Waste Management Of Texas - Lead CDL Driver

Lewisville, TX • 04/2009 - 05/2016

Usa Truck Inc - CDL Class A Driver

Fort Smith, AR • 01/2007 - 04/2009

environment.

• Proven ability to learn quickly and adapt to new situations. Managed and motivated employees to be productive and engaged in work.

Managed time efficiently in order to complete all tasks within deadlines.

Developed and maintained courteous and effective working relationships.

• Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions.

Trained and motivated employees to perform daily business functions.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

• Optimized team hiring, training and performance. Maintained up-to-date administrative records to monitor operational conditions.

Removed and unloaded packages from trucks for customer deliveries, using extreme care to avoid damage to goods.

Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Inspected trucks for malfunctions and reported vehicles to management for corrective action.

• Operated with safety and skill to avoid accidents and delays. Maintained daily, legible DOT log book and submitted corresponding documents.

Dropped and hooked trailers and changed configuration of equipment.

• Contacted customers to report delayed delivery times

• Maximized load safety by balancing, securing and weighing products. Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Dropped and hooked trailers and changed configuration of equipment.

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.

• Operated with safety and skill to avoid accidents and delays. Maintained daily, legible DOT log book and submitted corresponding documents.

• Maximized load safety by balancing, securing and weighing products.



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