SUMMARY

SKILLS

EXPERIENCE

MARY APARICIO

Mesa, AZ 85210 C: 480-***-**** ad3e0g@r.postjobfree.com

Organized and proactive Shipping professional with decisive leadership style and strong planning skills. Adept at coordinating documentation, records and payments. Friendly and personable supervisor with forward-thinking and quality-driven mentality.

Effective at utilizing strong communication and critical thinking skills to oversee regular department operations and resolve shipping challenges with little assistance. Positive and upbeat with reliable and focused mentality.

Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills. Demonstrated success in collecting and packing materials for national and foreign destinations. Capable of using equipment safely, upholding company standards and building long-lasting customer relationships.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Shipping and receiving

operations

Packaging and labeling

equipment

Manager coaching and training

Courier shipping systems

understanding

Invoicing and shipping

documentation

Knowledge of UPS and Fed Ex

shipping systems

Variance and risk analysis

Profit and loss accountability

Communication and

presentation

Advertising and marketing

Packaging orders

Excellent oral and written

communication

File and records maintenance

Equipment and material carrying

Building inspection standards

Standard operation procedures

Staff development and oversight

Banking standards

Written and verbal instructions

Visual merchandising

Strong writing and verbal skills

Product loading and unloading

Staff development and leadership

Ethical business standards

Merchandising skills

Issue handling

Handling sensitive information

Team building and relationships

Issue researching and resolution

Supervision and management

Printing and affixing labels

09/2017 to 02/2020 Packaging and Shipping Manager

XTC Motorsports Gilbert, AZ

Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.

Trained and supervised shipping department staff, enforcing company policies and industry best practices.

Rectified problems such as damages and shortages by collaborating directly with vendor representatives.

Organized storage areas to maximize efficiency of materials movements and minimize labor required.

Planned stock quantities according to marketplace demand and sales forecasts.

Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.

Trained staff on material handling processes to reduce shipping times. Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement. 01/2014 to 08/2015 Assembly Line Worker/Packaging Specialist Rigid Industries Gilbert, AZ

Earned reputation for good attendance and hard work. Recognized by management for providing exceptional customer service. Improved customer satisfaction by finding creative solutions to problems. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Improved operations by working with team members and customers to find workable solutions.

Performed site evaluations, customer surveys and team audits. Created agendas and communication materials for team meetings. Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Smoothed surfaces to enhance alignment of parts and finishes. Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.

Inspected and tested final products to verify conformance to established tolerances.

Positioned and aligned components to complete accurate assembly work.

Used established assembly instructions to complete jobs in efficient and accurate manner.

Maintained work areas organized and neat, which enabled swift cleanup following each shift.

Collaborated in team-based environment to maintain line productivity and meet expected deadlines.

Removed minor scratches and imperfections using [Technique] and

[Technique] to improve product quality.

Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.

Assembled products from raw materials and completed inspections. Inspected finished parts and components for quality assurance and to uncover any final issues.

Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates. 07/2011 to 05/2015 Front End Supervisor/Receptionist/Traveling Traine Restaurant Depot Mesa, AZ

Enhanced sales by implementing merchandising and promotional improvements.

Organized and updated schedules to optimize coverage for expected customer demands.

Controlled cash movements and department expenses to maintain budgetary goals.

Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions. Delegated work to employees based on shift requirements, individual strengths and unique training.

Taught junior employees how to meet operational and sales goals with proactive strategies.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies. Managed customer complaints and rectified issues to complete satisfaction.

Resolved customer problems by investigating issues, answering questions and building rapport.

Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety. Cultivated environment focused on customer satisfaction and unparalleled support.

Monitored security zones to uphold effective store protection procedures. Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Handled payment processing duties and provided customers with receipts and proper bills and change.

Set and optimized employee schedules to secure proper coverage for all shifts.

05/2010 to 03/2012 Enrollment Advisor

Primavera Online High School Chandler, AZ

Communicated program policies and enforced each.

Assisted students with filling out and submitting applications for admission. Developed and implemented successful scripts and call flows for consistent approach.

Managed and updated student records.

Used variety of communication methods to contact applicants, including social media, text and telephone calls.

Completed and processed applications for enrollment. Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs.

Provided information about class options, educational materials and available services.

Worked collectively with education professionals to deliver in-school counseling support for identified students.

Monitored students academic progress, mental health and sociability through ongoing individual assessments.

Promoted parent and teacher partnerships and communications to support students educational goals.

Earned reputation for good attendance and hard work. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Recognized by management for providing exceptional customer service. 10/2008 to 09/2010 Assistant Manager

USA MAILBOXES Chandler, Arizona

Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Completed inventory audits to identify losses and project future demands. Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.

Produced monthly sales and performance reports, supporting operational planning and strategic decision making.

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.

Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control. Collaborated with store manager to develop strategies for achieving sales and profit goals.

Analyzed trends, identifying consumer demand and forecasting seasonal trends.

02/2008 to 09/2008 Assistant Store Manager

Wet Seal LLC Mesa, AZ

Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.

Encouraged professional growth and talent development in associates to increase performance in all areas.

Assessed, optimized and elevated operations to target current and expected demands.

Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.

Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels. Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.

Conducted analysis to address productivity and employee needs which resulted in improved employee morale.

Coached and developed store associates through formal and informal interactions.

Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

Processed credit and debit card payments and returned proper change for cash purchases.

Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.

Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism. 05/2006 to 02/2008 Head of Beauty /Lead Stock Associate Victoria's Secret Mesa, AZ

Secured products when transporting to different areas of store to prevent merchandise damage.

Verified invoices against delivered merchandise to check shipment accuracy.

Removed outdated and overripe items from stock to eliminate health risks. Maintained clear aisles during restocking to avoid hazards and promote guest convenience.

Helped customers complete purchases, including processing payments EDUCATION AND TRAINING

and bagging items.

Prepared products for sales floor by adding tags and readying pallets or restocking.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Communicated effectively with members of public in often crowded and noisy environments.

Checked shelves in [Type] department to ascertain which merchandise required replenishment.

Reviewed current planograms and end cap placements to properly merchandise items.

Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.

Replenished inventory with focus on addressing customer needs. Assisted customers based on currently available product, promotional and policy information.

Updated signage to reflect current prices and help promote target merchandise.

Assessed floor displays to determine which merchandise required restocking.

Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.

05/2007 High School Diploma

Dobson High School Mesa, AZ

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