Sandra Stewart

901-***-**** ad3e0b@r.postjobfree.com

Visionary CRM Database Administrator

Dedicated to Maximizing the Bottom-Line and Delivering Service Excellence. CRM DATABASE ADMINISTRATION / RELATIONSHIP BUILDING STRATEGIC ANALYSIS / PLANNING DATA-DRIVEN MARKETING MULTI-PROCESS OPTIMIZATION ASSET MANAGEMENT TECHNICAL PROJECT MANAGEMENT RESOURCE ALLOCATION / BEST PRACTICES Highly Accomplished Leader who drives dynamic CRM database initiatives to deliver results that align with a company’s mission, vision, and values, and who strategizes with management teams to increase a client base and achieve competitive market leverage. Ambitious Self-Starter who leads from the front to gain buy-in among multidisciplinary teams, and who facilitates the delivery of first-rate customer experiences to yield high-performance outcomes by translating complex topics into clear, understandable information. Engaging Communicator who builds alliances among decision-makers, and who sees the “big picture” while thriving in quickly evolving scenarios – always willing to “go the extra mile” to surpass the status quo.

P R O F E S S I O N A L S Y N O P S I S

ARAMARK @ ST. JUDE RESEARCH HOSPITAL (2015 – 2023) Facility CMMS System / Program Administrator

Capitalize on the opportunity to research and implement a Data System to lead a forward- thinking Capital Asset and Preventive Work Order Team. Created a Technical Roadmap enabling the Facility Department a smooth transition for documenting actions and creating new Asset information as mandated by St. Jude Hospital’s level of customer Service. Implemented a Mobile Application for work order set-up, documenting on new actions documenting and closing of work orders. Produced training materials for employee usage on the tablet and work order system. Overall Data Stewardship data for cleansing and ensuring the documentation was current no duplications. Managing the Mobile configuration to ensure correct synchronization between application Server and Asset records.

Led decision-making asset program ranging from 5 million to 7 million square feet and include campus-wide out-patient clinics, apartments and family-housing areas, pharmaceutical manufacturing, Research Lab departments.

Seamless roll out for the Maximo CMMS data management software to administrative and management personnel with enhanced reporting capabilities for asset, building, and work order, as well as enabling real-time communications across the 5-acre campus. o Uphold a customer satisfaction level of 92% while servicing 3,000+ employees, patients, and families.

o Successfully configured the departmental SharePoint site with ongoing maintenance and end-user support.

o Reduced turnaround and / or completion time by 23% by implementing the iPad mobile work-order system and

o Successfully produced a user-friendly how-to guide supporting novice and experienced technicians in thriving in a technology-driven environment. BAKER DONELSON BEARMAN CALDWELL & BERKOWITZ, PC (2009 – 2014) Marketing / CRM Database Administrator

Maximized bottom-line results for this large-scale U.S. law firm representing 30 practice areas with 21 offices nationally and internationally. Provided guidance on automated follow-up and networking for attorneys and administrative staff. o Boosted web ranking 13% and direct site hits 16% by employing search engine optimization methods.

o Increased client base 5% after the dynamic development of CRM, LinkedIn, and social media strategies.

o Improved Southeastern brand awareness 11% by implementing eMarketing campaigns with ExactTarget.

E D U C A T I O N, P R O F E S S I O N A L D E V E L O P M E N T & T E C H N I C A L S U M M A R Y Associate Degree in Business Administration and Computer Science Shelby State Community College

System Administration Technical Certificates

Salesforce CRM LexisNexis Legal CRM Tableau Reporting