Michelle Ager Mayhew

Kansas City, Mo *****.816-***-****. ad3e05@r.postjobfree.com

ad3e05@r.postjobfree.com

Diversified and dedicated Program and Project Manager who is experienced in delivering business and clients’ needs from inception to completion. Responsible for ensuring technical and non-technical projects have accomplished feasibility for small demand projects. Outline risk dependencies due to product backlog, resource constraints, and technical release management windows from feasibility to testing phase.

Work Experience

Sales Operations Customer Lifecycle Maturity Product Services

Payment Solutions Field Sales Interface Base Marketing

Key Highlights

Campaign Management and Project Communication

Worked on UMB Simply Rewards enhancement that was communicated throughout the Kansas City area on Billboards and Digital Assets across the internet.

Managed the BIZ 360 Launch Communication for Inside Sales and Telesales and received department recognition.

Development: Understanding Agile Course 2021, Johnson County Community College

PMP Coursework 2014, Johnson County Community College

Education: Master of Business Administration, Baker University

Bachelor of Science in Marketing and Management, Northwest Missouri State University

Professional Experience

Macy’s, Kansas City 2020-2021

Macy’s Retail Holiday Colleague

Respond to customer requests for additional merchandise or other assistance, including how to use an electronic device to shop and compare using the contactless option. Maintained communication with the store leadership team that drove sales through pre-selected credit card offers introducing promotions and discounts.

Responded to customer request by working with management on returns and promotions to ensure the merchandise was accurate in the point-of-sale system.

Demonstrate full understanding of store products, services, and loyalty programs to ensure customers find the product at the store or suggest ecommerce through the point of sale system to clients due to COVID-19 pandemic.

UMB Financial Services, Kansas City 2017-2020

Business Product and Service Division

Communicate objectives, scope, time, and cost based on input from the Sponsor. Drive timelines based on critical path items and duration to guide the team to the agreed upon deployment date. Identify risks and impacts within the various product lifecycles.

Partnered with Digital Product Manager, Enterprise Integration, Project Sponsor, and Operations to understand scope of work.

•Facilitated cross-functional meetings that included the Enterprise Integration key stakeholders for a 3-point estimate after feasibility requirements were met.

•Documented and communicated delays in timelines to core and extended team members while programming changes occurred in the iterative phase and reviewed output with developers to understand the delays.

Product Coordinator, Payment Solutions 2015-2017

Assisted and coordinated changes set by the Consumer Product team portfolio. Established a stakeholder meeting to review new and existing marketing collateral based on the client’s feedback. Received approval based on legal fee updates and compliance changes with a new effective date based on the agreements.

•Delivered weekly status updates on projects relative to project timelines being delayed based on the JAD requirement session.

•Facilitated project meetings, stored relevant documents, and distributed notes and timelines in accordance with the sponsor’s request.

•Worked with Payment Solution Leadership, Product, Relationship Manager, and Core Team to purge 65,000 accounts at the end of the contractual agreement.

Robert Half Management, Kansas City 2014 - 2015

Assistant to Lead Product Managers

Developed, identified, tracked, and monitored Client Experience programs through project life cycle at the Enterprise level. Internal liaison for collecting, managing and publishing Affordable Care Act content for internal enterprise web page.

•Held a contract position at H&R Block on the Client Experience Team due to an increase of workforce needed for the Affordable Care Act.

•Observed new user story being inserted into current web design while Information Technology Team and Scrum Leader drove changes through Sprints.

•Provided H&R Block Leadership with information collected from support forum that generated 811 topics and 4,439 community posts during the pre-implementation phase.

Sprint, Overland Park

Sales Project/Program Manager, Business Sales Operation 2012-2014

Business sales spokesperson implementing marketing products and services into small business channel. Fixed operational issues, drove process improvements, and spearheaded program optimization efforts. Created, monitored and reported on marketing sales incentives.

•Partnered with Sprint In-House Counsel and Sales on Terms and Conditions for selling a business product to lower risk based on agreements.

•Supported Bilingual Sales Manager by facilitating monthly meetings about opportunities to generate additional call volume based on Marketing dollars for digital and direct mail campaigns.

•Presented on an annual Sales call the Quarterly incentive and contest to the Field and Business Inside Sales groups to drive retention and acquire new customers based on existing client and lead source.

Program Manager, Small Business Channel Enablement 2010-2012

Collaborated with key stakeholders to develop communication, training, processes, incentives, and other resources for small business segments. Tracked channel performance and developed improvement plans as needed.

•Facilitated the weekly communication plan for the new launch of the Wireless solution for the Small Business Segment for the Internal Sales team and Telesales.

•Worked on the conversion plan for migrating existing customers due to inventory availability of the devices and the build out of the new network.

•Managed to the forecast for Inside Sales channel of 118% to plan for Small Business product and services by working with Solution Engineers.

Program Manager, Small Business Channels 2009-2010

Partnered with sales teams on daily obstacles within system limitations, training, marketing offers, lead generation and education, resulting in increase in new business sales.

•Responsible for monthly ideation meetings for Bilingual sales manager and extended team, which led to growth opportunities and process improvements.

•Partnered with Internal Vendor Manager to create a new Outbound team to increase sales and revenue, which resulted in being able to meet the forecasted budget 6 months in a row.

•Worked with Solution Engineers and the Channel Readiness team member on training and supporting new wireless products and services (Aircharge).

Project Manager, Nextel Business Unit 2008 -2009

Drove additional new consumer and individual liable sales for Nextel Direct Connect while overseeing the content for Customer Loyalty Newsletter.

•Partnered with the Loyalty Marketing Manager on the communication surrounding new and existing push-to-talk functionality through a newsletter format for internal customers.

•Responsible for increasing brand awareness and providing additional training of iDEN handsets through incentives and marketing collateral for call centers and field events.

Other Professional or Personal Experience Includes

PCS, Overland Park

•Liaison with Business Development and Client Experience team for Care regarding the software integration for PCS Wi-Fi solution which transmitted access to 80211.b services and allowed credit card billing.

•Participated in user acceptance testing for PCS Wi-Fi to understand access points and failover points with Hotels and Airports (where a third party managed the public Wi-Fi) within various regions of the United States.

•Supported Family Locator project and Safe and Found app which enable consumers to find their personal devices where text-based description of location and address returned geographic coordinates.

Professional Groups

Agile KC – 2021-2022

Member of Women’s Business Resource Group - 2018-2019

Professional Workshops events – 2014-2015

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