Todd Darby

512-***-**** – ad3e02@r.postjobfree.com

CAREER SUMMARY

Experienced Customer Service Leader with a 30-year career driving outstanding growth across multiple

successful businesses. Accomplished in assembling and guiding high-performing teams of

10+ employees. Proficient in executing sales and marketing strategies, and a relentless commitment to

exceptional customer service. Dedicated to fostering a positive customer experience that not only aligns with

business objectives, but also cultivates enduring customer loyalty.

PROFESSIONAL EXPERIENCE

General Manager

Mattress by Appointment - Lakeway

General Manager / Lakeway, TX – 2022 –2023

General manager of a niche retail mattress company, managing the overall business operations, sales and marketing.

Focused on customer satisfaction, emphasizing effective communication and exceptional customer care as key priorities.

Orchestrated seamless communication channels, fostering a customer-first environment.

Executed sales and marketing strategies with a deliberate focus on enhancing the overall customer experience, leading to increased customer retention and loyalty.

Established and maintained strong relationships with key vendors, and partners, emphasizing clear and consistent communication for seamless business operations and enhanced customer care capabilities.

Sales & Marketing / Customer Service Leader

Say Cheese - Photo Booth Rental Business

Founder - Owner / Austin, Texas - 2007–2020

Established and successfully grew a ground-breaking photo booth rental business, overseeing all facets of operations from inception. Managed key areas including sales, marketing, business development, social media presence, website development, vendor relations and staffing, leading a team of 10-20 employees.

Elevated brand visibility through strategic networking, comprehensive marketing campaigns, Google AdWords, and cutting-edge digital strategies, positioning the business as the largest single-location photo booth rental company in Texas within the first 5 years.

Demonstrated financial acumen by increasing company profitability by over 400% within a 5-year period, reflecting effective business strategies and fiscal responsibility.

Maintained open lines of communication with customers and coordinators, actively seeking feedback and using insights to refine services and exceed customer expectations.

Pioneered innovative corporate marketing initiatives, introducing branded photos and booths for high-profile events such as SXSW music and film festivals, diversifying revenue streams and enhancing the company's reputation.

Innovated by developing a proprietary photo booth from scratch, streamlining processes and incorporating new software and hardware features. This initiative significantly reduced costs and boosted overall profitability.

Earned multiple industry accolades, including “Texas Newcomer of the Year” and five-time recipient of the “Photo Booth Vendor of the Year” award, underscoring consistent excellence and leadership within the photo booth rental sector.

Inside Sales – Home Sales Call Center

Dell Technology / Round Rock, TX

Cultivated robust customer relationships, establishing a foundation of trust that consistently led to meeting and surpassing sales revenue targets.

Achieved an impressive monthly close rate of over 50%, coupled with an outstanding attachment upsell close rate exceeding 90%.

Earned the top-ranking position in close rate performance for the entire sales floor, outperforming over 900 colleagues for one month and maintaining a consistent presence in the top 20.

VOLUNTEER EXPERIENCE

Volunteer Team Captain

Lance Armstrong Challenge / Austin, TX

Managing a team of 60 volunteers for the 5/10k walk/run for the Lance Armstrong Challenge. Secured sponsorships for both the volunteer breakfast and dinner. Secured sponsorship by Cheer Station to perform and give support at finish lines. Found volunteers to drive Pedicabs to give children with cancer the opportunity to ride along and participate in the events.

HOTCAKE 100

Event Coordinator / Houston, Texas

HILL COUNTRY CENTURY

Event Coordinator / Austin, Texas

Worked with the event management teams to coordinate and stage water/pit stops. Helped coordinate solicitation of sponsorships and in-kind donations, including bottled water, Gatorade, PowerBar, and grab bag giveaways for hundreds of cyclists.

EDUCATION

Saint Edward’s University

Bachelor of Arts in Business Administration - Austin, Texas

Varsity letterman in baseball

ADDITIONAL SKILLS

Expertise in customer service and retention, business development, leadership, sales & marketing, relationship building, and vendor management.

Web and tech-savvy – Experience with Social Media Tools, Analytics Metrics, Client Management Tools, MS Office Suite, etc.

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