Customer Service Representative

TAKINDRA RULE

**** *** **** ** • Nesbit, MS ***** • 662-***-****

************@*****.***

JOB OBJECTIVE

Seeking an experienced level position with a company that has the potential for growth and advancement. Capabilities include but are not limited to:

•Office equipment operations

•Typing and word processing

•Data entry and filing

•Communications

•Telephone reception

•Relations and customer service

•General accounting

•Problem solving

•Insurance

•Billing/Coding

SUMMARY

•Efficient in achieving on-time goals for customer and client satisfaction.

•Excellent skills in communication that led to problem solving client bill payment issues and produced new clients.

•Proficient use of computer in both PC programs such as Microsoft Word, Excel, PowerPoint and the Internet.

•Detailed-oriented and organized, effective in understanding procedures and policy quickly.

EXPERIENCE

09/2021-02/2023

AMBULATORY PATIENT SERVICE REPRESENTATIVE/MEDICAL OFFICE ASSISTANT,

ACTALENT/REGIONAL ONE HEALTHCARE

Answered phone calls, triage patient phone calls, scheduled/registered patients in EMR, records retrieval and filing, collected payments, verified insurance, billing/coding, and assisted patients with the patient portal.

06/2020-01/2021

MEDICAL ASSISTANT,

DERMATOLOGY CLINIC OF NORTH MISSISSIPPI

Triage patients, assist provider with biopsies/incision procedures, assist in full/upper body exams, E-prescribed medications, refilled prescriptions, scheduled appointments, did call backs with path/lab reports, coding

2018-2019

CUSTOMER SERVICE REPRESENTATIVE,

DAVID’S BRIDAL

Greeted customers, scanned and calculated merchandise by way of computerized cash register. Performed customer service by ensuring customer satisfaction, informed customers of special offers and updated accounts. Balanced and reconciled daily revenue at end of shift. Made and updated appointments.

2017-2022

ASSISTANT EVENT COORDINATOR, I Want to HELP, INC.

Assist with the planning and organizing of community charitable fundraising events. Create and format programs, event letters and gift items. Responsible for scheduling meetings and discussing fundraising campaigns with potential partners and sponsors.

2016-2017

LEASING CONSULTANT, Makowsky, ringel, GreenBERG

Greeted prospects and went over all qualifying criteria of application for apartment rental. Ensured apartment was ready for rental by prospects move in date.

Typed lease agreement and completed appropriate paperwork.

Accepted rental payments and inputted data information into system in a timely and accurately manner.

Maintained current resident files, maintained daily inspections, and accurate monthly commission records on leases and renewals for bonus purposes.

Distributed company and community issued notices.

2006 – 2007

CUSTOMER SERVICE/ CASHIER/TEMP, sam’s club/Fedex/Kelly services

Greeted customers, scanned, and calculated merchandise by way of computerized cash register.

Performed customer service by ensuring customer satisfaction, informed customer of special offers and updated customer’s accounts.

Balanced and reconciled daily revenue at end of shift.

Audited, packed and billed customers’ orders for FedEx international shipments as well as accounts receivables.

EDUCATION

2019-2020

MEDICAL ASSISTING, concorde career college southaven, ms

•Educated and trained in administrative duties front and back office, billing, scheduling, coding and patient communication.

•Trained in EKG, Venipuncture, Vital signs, Dosage calculations, etc.

2017-2018

STUDENT, Pelham Training Emergency Medical Tactical Wilderness Bloomington, IN

•Trained in Emergency Medical Technician

•Graduated

•Certified Emergency Medical Technician

•CPR certified

2008-2009

MEDICAL OFFICE PROFESSIONAL, concorde career college memphis, tn

•Educated and trained in administrative duties front and back office, billing, scheduling, coding and patient communication.

•Graduated with a GPA over 3.0

•Externed at Memphis/Shelby County Pediatrics Group

2001-2005

STUDENT, Craigmont high school memphis, tn

•Specialized in English and Spanish

•Graduated with a GPA over 3.0

SKILLS

•Communication and Listening

•Quick learner

•Decision maker

•Responsible

•Strong work ethics

•People oriented

•Computer skills

•Teamwork skills

•

Contact this candidate