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Customer Service Team Lead

Location:
Jacksonville, FL
Posted:
February 05, 2024

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Resume:

Leslie Turner

Jacksonville, FL *****

ad3dzr@r.postjobfree.com

678-***-****

Over 15 years’ experience in recruitment, customer service, public relations, promotions, product development, sales, fundraising, project and account management, event planning and coordinating vendor booths at conferences. Proven experience managing key account relationships in sales for multiple products. Excellent customer service by networking extensively with clients to build successful business to business relationships. High abilities in organizational skills, task oriented, and prioritizing. Medical background with EMT certification and some nursing classes. Work Experience

Freight Forwarding & Logistics Recruitment Specialist XEC-T Consultancy

October 2021 to Present

● Team Lead for US Freight Forwarding/Logistics Market

● Sourced hundreds of candidates monthly to be interviewed

● Interviewed domestic and international logistics candidates for freight forwarders

● Recruited and interviewed over 5+ candidates daily and matched them with open postions with clients

● Interviewed high dollar candidates including branch managers to Vice Presidents and Presidential level

● Helpped candidates with resumes to better showcase their strengths

● Created and sent out professional profiles to clients

● Spoke with clients daily on new positions and closed on new clients monthly

● Worked with computer systems Salesforce, Jobadder, Microsoft Word, Teams, Microsoft Excell, and Linkdin Recruiter

● Top Sales Rep for almost 2 years closing 1-2+ deals monthly in first year. Senior Recruitment Representative

GANNET PUBLICATIONS GROUP

March 2016 to October 2021

● Team Lead for the following markets within Gannet Publications Group: Athens Banner Herald, Faye eville Observer, Columbia Daily, & Asheboro News

● Helped lead markets in achieving goals of $65,000 higher month over month in each market

● Helped lead each member of the team to close over 5 inactive accounts a month

● Helped lead the team to increase their markets online sales from 25% online to print ratio to 85% online to print ratio in less than a year

● Lead the team on how to give excellent customer service to show account growth

● Closed over 5 inactive accounts weekly

● Profiled clients by needs analysis

● Sold print and online yearly contracts for employment ads

● Sold multimedia products including Realmatch, College Recruiter, Careercast and Adicio

● Presented materials and yearly packages to Human Resources directors (closing over 2 a month)

● Called on advertising renewals (1000 calls a month)

● Prospected for new clients

● High organizational skills

● Experience using Word and Excel

● Experience using ASP, Adicio, Ranger, DT, Dayforce, Centrix, and Sugar computer programs

● One of the top sales recruitment representatives in the company for employment advertising sales Employment Multimedia Representative and Sales Executive ATHENS BANNER-HERALD

July 2010 to March 2016

● Highest revenue and account growth in the entire company, year after year, including all 12 newspaper companies nationwide.

● Met sales goals set at $45,000 or higher each month.

● Increased sales revenue and accounts year over year.

● Sold classified and employment advertisements online and in print

● Sold color display ad packages for employment ads

● Sold Monster and Appvault Products

● Promoted contests for Athens Banner-Herald clients

● Prospected for new clients

● Called on advertising renewals (600 calls a month) Vice President Sales

GEORGIA VOYAGER PUBLICATIONS

January 2006 to December 2010

● Increased sales for four educational books and teaching materials by 50% in the first year.

● Managed 5 employees in sales and administrative positions

● Experience using Quickbooks

● Organized contact and mailing lists

● Created marketing materials

● Mailed clients marketing materials and sample products

● Responsible for account growth

● Coordinated educational and tourism conferences

● Represented company at educational and tourism conferences

● Presented materials to schools, curriculum directors in school districts and advertisers

● Responsible for closing multiple sales accounts on a weekly basis

● Trained interns and sales representatives

Lab Technician

UGA DEPARTMENT OF VETERINARY MEDICINE

January 2004 to December 2006

● Responsible for conducting research and experiments for infectious diseases including flu, Cow Pox and HIV.

● Trained interns and students on how to use technology to assist in experiments.

● Certified in packaging and transporting dangerous laboratory materials.

● Performed Viral Infection Assays.

● Performed experiments for PCR, Real Time PCR, SiRNA, and Electrophoresis

● Educated and trained university students on scientific experiments and research Part-Time Sales and Administrative Work

IMAGINE ADVERTISING

January 2002 to December 2004

● Performed administrative and office management duties.

● Filing and maintaining office records

● Answered and directed incoming phone calls

● Effective verbal and written communication skills

● Computer skills in Microsoft Word, Excel, PowerPoint and Outlook, Internet and Intranet navigation.

● Highest level of professionalism and ability to maintain confidentiality

● Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.

● Strong analytical and problem-solving skills

● Experienced using QuickBooks.

Education

Associates Degree in General Studies

Middle Georgia College - Cochran, GA

July 2002

Skills

• Recruiting

• Customer service

• Employee retention

• Customer retention

• Interviewing

• Human resources

• Public relations

• Account management

• Salesforce

• Office management

• Freight

Certifications and Licenses

EMT Certification



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