China crump
Memphis, TN *****
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Ansafone Contact Centers - Memphis, TN
September 2019 to June 2023
Respond to inbound customer inquiries while meeting or exceeding quality standards.
• Problem solving skills to resolve customer issues and enhancing service levels
• Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences develop procedures to increase the eminence of numerous deeds including and organizing records
Worked there September 2019- June 2023
Cashier/Server/Hostess
Duffies Restaurant - Memphis, TN
April 2019 to July 2021
I greeted, seated and took care of everyone that came through those doors. I make sure everyone leaves with smiles. I make sure that I speak and listen to each customer. Server/Cashier
Sheraton Hotels & Resorts - Memphis, TN
March 2017 to April 2019
Greeted and seated everyone that came through the doors of the restaurant. Made sure that everyone left with a smile, everyone food comes out on time. Forever 21, Sales Associate
Forever 21 - Memphis, TN
August 2016 to April 2017
Greeted everyone that came through the doors. I made sure I could be available for all of my customers. I put clothes out on the hangers. I sweep and mop once closed. Administrative Assistant
Hardco Realty - Memphis, TN
June 2012 to October 2015
Answer phones. Prepare documents, file paperwork and also schedule appointments. I make sure to be available for my coworkers as well.
Education
High school diploma
Manassas High School - Memphis, TN
August 2007 to May 2011
Skills
• Serving Experience
• Cashiering
• Busser
• Restaurant Experience
• Host/Hostess
• Food Preparation
• Coffee Experience
• Guest Services
• Cash Handling
• Microsoft Word
• Retail Sales
• Restaurant Management
Certifications and Licenses
Food Handler Certification