Customer Service Heavy Lifting

Dianne Cernas

+1-980-***-**** ad3dys@r.postjobfree.com Charlotte, NC 28210

SUMMARY

Hardworking can work in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Safety-minded with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills.

SKILLS

Staff Training

Attention to Detail

Heavy Lifting

Quick Learner

Problem-Solving

Motivated Team Player

EXPERIENCE

Case Picker, Spencer's Gifts/Spencer's, March 2023-May 2023 Charlotte, NORTH CAROLINA

Stocked shelves, racks and bins with new or transferred merchandise. Demonstrated great teamwork skills with staff members involved in production and transport. Packed and unpacked items, checking breakables before stocking on shelves. Received and counted stock items, recording data manually or on computer for inventory purposes.

Read orders to obtain item numbers and located merchandise in bins or on shelves. Operated pallet jack to transport heavy loads.

Printed accurate labels and applied to boxes, crates and containers prior to shipment. Cashier Team Lead, Community Thrift Store, January 2023-March 2023 Charlotte, NC

Answered customer questions and provided store information. Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Processed payments promptly for customers to exceed productivity standards. Packer, Wire Bond, October 2022-October 2022

Charlotte, NC

Assembled customer orders from stock and packed items in boxes. Assembled cartons, crates and containers to prepare for shipping. Weighed or counted items for distribution to conform to company standards. Accomplished production goals by working with speed and accuracy. Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Picker, Boy Scouts of America, September 2021-October 2022 Charlotte, NC

Fulfilled orders quickly to accomplish challenging daily objectives. Selected products and items from shelves and pallets for customer orders. Cleaned and organized aisles, work stations and floors to promote operational productivity. Isolated damaged items to predefined marked area to report to supervisors. Assembly Line Worker, Sonopress, August 2021-September 2021 Charlotte, NC

Contributed to team-based environment to maintain line productivity and meet expected deadlines.

Boxed, labeled and moved items to keep production lines moving swiftly. Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.

Picker, F. SCHUMACHER & CO, April 2021-May 2021

Charlotte, NC

Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Picked up heavy objects using proper lifting techniques to avoid personal injuries. Pulled and packed product using various tools and equipment to meet order goals. Labeled boxes and placed in outbound collection areas. Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Light Industrial Worker, Schaefer Systems International, November 2020-April 2021 Charlotte, NC

Completed work orders to specifications with standardized work procedures. Followed each job's unique specifications in packaging and labeling products. Reviewed assembly instructions, blueprint specifications and parts lists to gather subassemblies, tools and materials.

Produced quality products by palletizing, packaging and assembling finished items. Cashier, COMMUNITY THRIFT STORE, September 2019-June 2020 Charlotte, NC

I started as a cashier/floor associate then slowly moved up to the floor supervisor Delivered high level of customer service to patrons using active listening and engagement skills.

Accepted cash and credit card payments, issued receipts and provided change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. EDUCATION AND TRAINING

High school diploma

South Mecklenburg High School, KS June 2019

LANGUAGES

Spanish - Fluent

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