Focused and self-motivated professional with over 5 years' experience working in business operations that are result oriented. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Looking to leverage my skills in an organization that promotes ethical corporate practices. Skill

• Dependability

• Effective communication

• Open-mindedness

• Teamwork

• Integrity

• Creativity

• Problem solving

• Critical thinking

• Adaptability

• Organizational

• Willingness to learn

• Empathy

Languages

• Creole

• French

• English

Professional Experience

Store Owner, 2019-2021

• Expanded customer base within the first six months of the year 2020 by employing exceptional customer orientation and sales push techniques.

• Hired, trained, and coordinated staff salespeople successfully.

• Decreased the store’s overhead costs by introducing energy-efficient tactics without compromising on the outlook of the store.

• Employed customer service efficacy plans, which proved invaluable in raising customer satisfaction scores within the 1st year of starting the company.

Check-point Agent, 2017-2019

Port Everglade/Miami

• Checked visitors in and ensured they were directed to the correct appointment location

• Responds to incidents and emergencies in accordance with corporate security protocols

• Completes all required paperwork at the end of each shift, including activity and incident reports

• Checks employee identification cards, maintaining an accurate record of who leaves and enters the building Front Desk Assistant, 2011-2013

El rancho Hotel Port-Du-Prince

• Maintained the issuance of all the room keys to the guests.

• Coordinated with the housekeeping department to ensure that the room is ready for receiving the guest.

• Administered the working of the bell desk for picking up the luggage of the customer and sending them to the respective rooms.

• Performed various duties to provide assistance to the guest such as arranging wake up calls and making the necessary travel arrangements.

• Monitored all the guest complaints and resolved them efficiently. Education

Degree of Associate in Arts, Aug 2020

Miami Dade College

Certificate in HAA, 2022

Brightmed Health Institute

Certificate of HAA, Continue Studying AR to BSN, 2022 SHEILA FORTUNE

Address:2741 Cypress Ave Miramar FL 33025

Tel: +1-305-***-**** Email: ad3dx7@r.postjobfree.com

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