JEREMY

CHILDS

248-***-****

ad3dx1@r.postjobfree.com

Professional Summary

Solutions-driven Project Manager with experience leading cross-functional teams in the development, documentation, and delivery of process innovations driving the attainment of business goals. Exceptional written and oral communication skills, at a high level of interaction with leadership and management adept at interdepartmental coordination to maximize business functionality and efficiency. Committed to ongoing professional development and research to ensure currency and innovation in process improvement and risk management. Expansive, diverse, project management experience including IT/SDLC and implementation; Experienced with analyzing internal workflow processes to identify enhancement areas, develop and implement business development plans, and assess business requirements. Knowledge of Data Center infrastructure management. Expertise with enterprise server, storage, and network solutions dedicated to Cloud Computing Knowledge of Cloud services delivery strategies. Strong experience with implementations of all types of Cloud Deployment models Public, Private, and Hybrid. Experience in developing and executing strategies for cloud/virtualization migration and implementation of best practices for visualization systems. Experience with deploying backup and recovery strategies and high-availability solutions for applications and databases on virtual platforms.

Certifications

ITIL System Management Foundation Certification

6 Sigma Green Belt

Kepner Tregoe

PMP Certification

Scrum Master Certification

Education

Bachelor - Computer Information Science

University of Michigan

May 2012

System knowledge

●Windows Server 2003/2019

●Nagios

●Active Directory

●MS Access

●Azure

●Confluence

●Wily

●Remedy

●Dynatrace

●SalesForce PeopleSoft

●SQL

●TWS/Maestro Administer

●Splunk

●ClearCase

●MS Project

●Documentum

●Linux

●MS Dynamics GP

●Jira

●Power BI

●Tableau

●PeopleSoft ServiceDesk

●Smartsheets

●MySQL

●Crystal Reports

●SAP S/4HANA

●Informatica

●ChangePoint

●WorkWise

●DCRUM

●Tivoli

●Sharepoint

●Websense

●Gomez

●SCCM

●IPF System

●ServiceNow

●Hyperion

●RHEL

SkILLS

●Business system enhancement

●Workflow optimization

●Business plan development

●System design

●Agile Methodology

●Waterfall Methodology

●Stakeholder Analysis

●User Acceptance Testing

●Budget Optimization

●Cross-functional Team Management

●Resource Management

Experience

Project Manager

Google Remote

April 2022 - December 2023

●Defined project scope, goals, and deliverables that supported GSO business goals in collaboration with senior management and stakeholders

●Directed and managed the complete lifecycle of an SAP project including the planning, design, programming, testing, and implementation of business Management Office (PMO)

●Increased efficiency 45% through reengineering request management process resulting in deployment of new Scale's Request Center software for on-line management of all IT Service requests and Service Task delivery

●Collaborated with support and development teams to create and author "Production Readiness" process and documentation decreasing implementation issues / errors, reducing application and system downtime, and increasing resolution capability

●Executed software integration and assisted with reengineering of change processes and management requests

●Evangelized change and production readiness process throughout IT organization bringing increased visibility and compliance to processes

●Created mandatory document for new object(s) introduced to the IT environment resulting in a document library containing applications, databases, hardware, integrations, functional relationships, customers, IT resources, stakeholders, and executive sponsors

●Led the in-house ERP software implementation initiatives that resulted in 50% cost savings in 2022

●Provided technical support to all areas of the business in relation to master data management and ad-hoc reporting on sales and financial data

●Implemented and configured an ERP software package to support all aspects of supply chain management from order entry through distribution

●Examined raw material usage data to determine the appropriate ordering level based on sales forecasts for the coming quarter

●Analyzed sales dollars and production data to create an actual costing data warehouse on an item by item basis

●Used the costing model to provide cost margin analysis reports to the board of directors

●Created detailed financial reports for Balance Sheets and Income Statements using Tableau Software

●Designed a new domestic and international cost margin analysis model that became the standard reporting methodology for the Sales and Finance division and management team

●Participated in several Kaizen events to create lean practices and documented processes that resulted in improved inventory control and shipping processes and procedures

●Effectively implemented SAP as Project manager in 20 weeks for FICO, SD, MM, PP and QM on time in a fast growing dynamic company without interrupting the business

●Implemented and managed continuous improvement projects with limited resources including expansion to Europe and SAP/FedEx Interface

●Developed reporting strategy together with creative low reporting solutions

●Managed; offsite BASIS team, Security, ABAP and SAP Application resources

●Developed a complete & thorough project plan and associated communication documents

● Increased efficiency 45% through reengineering request management process resulting in deployment of new Scale's Request Center software for on-line management of all IT Service requests and Service Task delivery

●Collaborated with support and development teams to create and author "Production Readiness" process and documentation decreasing implementation issues / errors, reducing application and system downtime, and increasing resolution capability

●Executed software integration and assisted with reengineering of change processes and management requests

●Evangelized change and production readiness process throughout IT organization bringing increased visibility and compliance to processes

●Created mandatory document for new object(s) introduced to the IT environment resulting in a document library containing applications, databases, hardware, integrations, functional relationships, customers, IT resources, stakeholders, and executive sponsors

●Managed Data Warehouses with thousands of records processed daily and over 20 TB in size

●Worked with Large Data warehouse team supporting multiple initiatives, agile environment, with good communication displaying the ability to work effectively in a cross functional team

●Utilized Confluence Jira to manage project portfolios

●Drove company-wide SDLC policy which was incorporated in PMO governance

●Provided daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of project velocity and budget burn rate

Program Manager

Ally Financial Remote

October 2019 - April 2022

●Supported Information Technology mission to provide development and operational support to new and existing legacy mission-enabling applications

●Worked to modernize current applications by modernizing them using the Microsoft Power Platform suite of technologies Power Apps, Power Automate, and Power BI

●Worked closely with Stakeholders, Users, Business Analysts, Developers, and other team members to identify key business needs and areas of functionality

●Drove various process improvements that reduced the number of releases by 50%, lowered risk and maintained quality, functionality and time to market.

●Designed a new release process around ITIL methodology that met the needs of the business, and created Key Performance Indicators and metrics to drive continuous service improvement.

●Managed selection of Serena Release Manager to plan and manage releases into multiple environments with traceability and visibility removing extensive manual work.

●Ensure quality definition of Epic scope, targets, and the metrics of success including the means to measure performance through the life of the product action

●Developed a Vision and a Roadmap in conjunction with Product Management

●Drove all status reporting across all key product epics and communicating status up to the senior management team and other governing bodies

●Monitored project performance for on-time, under-budget, and within the highest quality of delivering the product and its value to the business, ensuring the completion of the design and development of business-critical applications

●Administered and identified the products throughout the planning, manufacturing, development, branding, installation and implementation, operations and maintenance, and reporting

●Lead a project team consisting of multiple system integrators and internal resources for the implementation of PeopleSoft Financials 9.1; PeopleSoft HCM 9.1; Oracle Revenue Management & Billing and PeopleSoft Portal 9.1. implemented across U.S and Europe

●Contributed to the analysis and reduction of cost by applying a departmental third-party supplier strategy

●Allocated and managed a technical staff of 15 Development Engineers and technical writing staff

●Led Software Development Group to implement functional software into each website

●Gathered, managed, and translated requirements for the development of an All-source fusion tool for USSS

●Created plan to incorporate Project life Cycle and Researched project resources

●Responsible for ensuring developers met all milestones and goals as laid out in the project plan

●Compiled detailed descriptions of user needs, program functions, and steps required to develop or modify computer program

●Developed EDI system to support outsourcing of finished goods distribution.

●Implemented bolt-on applications - Credit Card Integration, Enhanced Controls Module (FDA & SOX compliance), Vertex (Sales & Use Tax Interface) & Customer Self Service (eCommerce) for online ordering and payment processing.

●Managed and directed the successful installation of more than 10,000 wireless access points, 40,000 switches/routers, and more than 30,000 wireless desktop computers

●Successfully negotiated contracts for multiple 100/20 Comcast Data circuits, Video and analog circuits realizing cost savings over $69K throughout the term of the contract

●Converted cost saving of $2,500 for purchase of school-wide Polycom VX310 POE handsets saving $103/device and $15/device reduction in MRC (Monthly Recurring Cost)

●Supervised team of project managers, developed processes and procedures and performed resource planning and management of the internal business unit

●Acted as the primary interface between external service providers and the customer

●Developed Share-Point/SSRS reporting dashboard, supported by a data warehouse, for Finance and Operations

●Designed and implemented vendor rebate accounting systems that accounted for approximately $20MM annually in cost-of-sales concessions from vendors

Project Manager

GM Auburn Hills, MI

September 2014 - October 2019

●Accountable for managing the suite of 100+ CAE tools

●Manage the relationship with CAE software vendors, working with the business to identify required quantities, investigate new features, and plan for future growth

●Initiated & managed PLM & Scrum enterprise software installations

●Participated in ERP software installation

●Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction

●Consolidated all functions within proprietary site controller commander products into a single POS independent-server device, designing robust hardware and software solutions enabling interaction with a wide spectrum of forecourt devices, payment hosts, and POS systems by utilizing established messaging standards

●Successfully managed onsite and offshore development team in deploying Topaz point-of-sale POS platform aligned resource demands of petroleum c-store retail operations across thousands of locations, proactively identifying project bottlenecks through daily Agile/Scrum meetings and creation of burn-out charts

●Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with the outcome resulting in enhanced performance

●Developed annual strategic planning approach and facilitated leadership sessions to identify IT trends, and to define the mission, vision, 5-year goals and objectives, and associated performance measures

●Established a project selection process with an executive oversight committee and project approval process enabling the enterprise to redirect freed capital to new projects

●Participated in PMO activities, including demand and project portfolio management, facilitated prioritization workshops, and communicated with senior management and stakeholders

●Managed a team of .NET developers, achieved excellent performance and productivity results

●Implemented cross-project dependency process to streamline activities and ensure all teams were notified of project tasks and impacts to other projects, completing all 10 projects on time with the variance of less than 2% across a $3M program

●Led development of processes and forms that supported full SDLC life-cycle for IT during the stand-up of IT Project Management Office (IT PMO)

●Managed 10 complex software development programs to include financial plans, risk analysis, monitor and control, and project schedules, with a team of 14 developers and project budget in excess of $1.5M, completing delivery with zero defects on time and under budget

●Successfully managed and implemented Global NAS Code Upgrades, Business Objects Conversion, and IT Business Continuity projects

●Managed the LAN/WAN & Mainframe Storage Migration and Global Infrastructure Installation for Software Application projects

●Managed five separate software development projects involving the development of new applications, provider data enhancement & exchange and the integration of systems with the parent company

●Oversaw $1.2M project to successfully build out WebSphere infrastructure on 10 servers with 30 Unix partitions; served the needs of multiple business application projects

●Migration from WebLogic to WebSphere

●Oversaw between 10 to 15 projects simultaneously; manage a full life cycle of projects from inception through completion

●Developed and monitored project budget requirements; reviewed billing and contracts

●Dropped infrastructure costs through revamping of the existing program; introduced streamlined processes and procedures that incorporated HR and logistical improvements resulting in an annual cost savings of 20%

●Designed and implemented new policies that provided total accountability for personnel and equipment resulting in an annual cost savings of 10%

●Slashed operating costs by 18% through streamlining construction activities across multiple projects

●Collaborated and managed relationships between the company and customs brokers, global transportation carriers, and freight payment providers

●Accountable for the successful move of the Melbourne, Australia Data Center while simultaneously planning the Franklin, MA Data Center move, two Canada Data Center moves into co-location facilities while preparing the 2015 department budget and future Sydney Australia data center move

●Orchestrated data center moves in Singapore, India, and Milan

●Introduced global standardization of ITIL processes across all primary Data Centers yielding a 32% improvement in system uptime performance

●Enhanced internal communication between all Data Centers yielding improved collaboration, process alignment, and decreased inconsistency across the enterprise globally

●Re-engineered legacy System and Implemented new Call center CRM System for Fortune 500 Retailer that increased sales revenue by 35%

●Managed SAP R/3 Customer Order and Account Service Request Workflow System Conversion that increased handling of new Requests for Retailing by 25% and reduced service level SLA by 40%

●Deployed Content Optimization tool for Internet application increasing the efficiency by 45%

●Partnered with Business Partners and Offshore Development Group in a Legacy Conversion project that boosted Sales with Service and increased annual revenue by 25%

●Instrumental in Negotiation and Selection of Vendors for a $1MM Fraud Control Application contract

●Garnered and executed $25K video wall project in 24 hours; bolstered the quality of life for 500 employees

●Standardized all business objects data and Metadata and supervised the security of all areas

●Coordinate with various departments and configure all ETL extractors as per SAP requirements

●Aided all SAP Business Objects investment and provided support to the business intelligence team

●Planned universe on SAP Business Intelligence and prepare ad hoc reports for the same

●Ensure compliance with all business objects and best practices

●Worked to effectively combine the vision of clients with in-house wireframe designers to provide clear design specifications

●Provided daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of project velocity and budget burn rate

●After the burn-in period, the team was able to execute 80% - 90 % of user stories over multiple sprints

●High-performing and motivated team created with a record close to 95 % participation in agile meetings

●Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology

●Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates

●Wrote User Stories based on the requirements gathered from all the stakeholders

●Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective

●Managed a team of 12 in the migration and rollout of Asia Pacific nodes for communications network in Japan, Hong Kong, Michigan and Brazil.

●Ensured regulatory compliance and enhanced overall operational efficiency and business performance through Business Planning and Control System (BPCS) upgrade—led migration to multiple Asia Pacific locations.

●Implemented cutting-edge IT and Voice infrastructure for new building facilities for the Japan regional office and manufacturing facility.

●Established large, high-performance IT teams in the Japan regional office to support IT regional operations and support; utilized local resources in Japan to establish cost savings.

Project Manager

FCA Auburn Hills, MI

August 2011 - September 2014

●Coordinated with infrastructure and operations departments and maintain compliance to all NERC regulations and collaborate with the IT architecture team to perform risk assessment on projects

●Assisted with business partners to analyze changes in requirements and provide enhancements to all applications and provide support to all 3rd party software tools and maintain knowledge of all management processes

●Coordinated with all software vendors to perform investigations on all application issues and provide effective resolutions for the same and assist all team members to evaluate technical processes and provide an effective interface with all vendor partners

●I assisted in scripting for Gomez, setting up the synthetic transaction test, establishing the correct thresh-holds, intervals, and increments of the test based on the baseline data

●I helped set up/establish dashboards within DCRUM and Dynatrace

●Promote continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Increased server virtualization rate from 10% to 75% (VMware) by planning and executing $10.7M data center relocation project of 2000 server assets hosting 145 business applications in Prod, DR and Dev/QA testing data center environments

●Facilitated Third Party Portal vendor website development support group and initiated IT infrastructure projects to enhance systems performance

●Improved partner-agent user-experience and productivity by 200% faster system login deploying new F5 technology

●Reduced system latency using BI and data analytics for $1M Citrix server pool deployments leveraging VMware server virtualization technology

●Simultaneously managed Supply Chain Management Interface Implementation, ERP Software Update projects, and PeopleSoft & PowerPlan Implementation projects

●Gathered, analyzed and created all types of requirements documents for over 8 technical solution projects

●Estimated initial project costs and resource planning lending to sooner than later project funding approvals

●Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign-off; resulting in a 50% reduction in UAT test cycle time for an EAM system upgrade through use of risk-based testing approach, lending to on-time deployment across 44 global sites

●Procured vendor for RFID Proof of Concept (POC) shaving vendor costs by 70% due to detailed POC Plan

●Authored 300+ Help documents, forming the basis for enterprise-wide Productivity Hub help database

●Created and executed developmental plans to transition 18 SharePoint users across the U.S

●Resolve an average of 1300 second-tier user issues annually over a 2-year period

●Led Product Development teams through challenging SharePoint upgrades using structured Change Management tools and processes

●Lead enterprise-wide governance committee to define, communicate, and facilitate best practices in PLM collaboration and tool usage

●Assisted with the migration and cleanup of software licenses mapping for two top vendors - IBM and Oracle to the SmartTrack tool

●Executed sprint planning and business estimation services with developers

●Managed a team of 15 resources that consisted of consultants, executives and core business users that were located at multiple out of state sites

●Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies

●Partnered with developers to automate manual processes, saving time and money while decreasing errors, 5% increase in margins this fiscal year

●Assisted in releasing the MS Dynamics software solution resulting in sales process standardization and uniform revenue recognition allowing management to begin accurate real-time forecasting

●Participated in implementing a customized revenue forecasting reporting module for MS Dynamics leading to greatly increased accuracy and flexibility

●Wrote training documentation and conducted training sessions for users on the MS Dynamics software

●Effectively maintained partnerships with all company IS teams and vendors to ensure constant compatibility between Siebel application and inter-related systems

●Performed UAT testing of both existing and newly developed functionalities to ensure performance; informed vendors of progress or issues

●Created ad hoc reports using multiple systems including SQL, Access and Oracle Business Intelligence/ Siebel Analytics

●Facilitated face to face and classroom training sessions for MS Dynamics users of all levels and positions

●Designed and implemented a streamlined process for capturing business requirements that increased accuracy, efficiency, and productivity within the first 3 months in the role

●Led the completion of functional requirements for a "first of a kind" Siebel application that identifies callers immediately

●Collaborated in the development of a sales lead ranking system for identifying high-value guests that led to a more than 25% increase in first-time guest contact within 2 months of implementation

●Migrated legacy PBX phone system to Voice over IP solution resulting in a 60% lower phone utility bill

●Designed and implemented a Primary IT Vendor policy to discreetly define vendor roles and responsibilities and led a vendor selection project resulting in a fixed, lower cost vendor with a yearly savings of 30%

●Designed a new data backup solution to reduce excessive maintenance and provide additional cloud-based data redundancy

●Programmed SQL Server Reporting Services reports for Microsoft Dynamics applications offering management better insight into daily operations providing better efficiencies and increased customer perception.

Delivery Manager

Logicalis Bloomfield Hills Detroit, MI

August 2009 - August 2011

●Successfully delivered $1M client technology refresh project, on-time/on-budget by leading cross-functional team utilizing project management best practices

●Analyzed metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance

●Performed system testing on bundled software release builds, wireless network connectivity, and printer/plotter upgrades for implementation and quality assurance

●Improved the development of support staff with cross-training, which increased productivity by 17% and reduced staffing budget by 9%

●Managed hardware and peripheral inventory of over $7 million using IT Asset Management (ITAM) business practices

●Designed the updated Event Management process to include management ownership of cross-vendor severity incidents

●Increased customer satisfaction through analysis of staffing and skill gaps worth 30 FTE

●Drove the creation of an Operational Readiness process leading to lower defect introduction, decreased resolution time of severity issues, increased vendor relationships, and overall system confidence

●Managed an ever-changing, cross-functional, 70-member team and met account needs through cross-training and creative hiring practices including off-shore, near-shore, and remote workers

●Developed organizational-level strategy towards meeting customer goals and aligned staffing models and project priorities towards meeting these

●Established account plans for designated key accounts resulted in the discovery of major up-sell opportunities

●Maintained and validated account receivables (A/R) and account payables (A/P) for clients

●Managed multiple projects from conception to completion in a fast-paced acquisition environment and ensured that all projects were delivered on-time and within budget

●Directed the upgrade and environment migrations of Enterprise Vault software and the integration of Remedy and RemedyForce

●Led VOIP transitions, PC refreshes, and the Exchange 2010 migration

●Oversaw the transition and integration of Valeant's help desk support into Xerox's current help desk operations

●Delivered an effective, ongoing and sustainable support model for future product use

●Merged 5 disparate service request systems into a single solution for the entire company

●Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions/implementations

●Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments

●Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, LOB metrics, and this tool provided senior management reporting

●Managed the delivery of PLM projects (scope, quality, and cost)

●Performed regular communication (oral / written) with stakeholders during project delivery

●Lead milestone validation events and obtain customer approval

●Responsible for deliverables, schedule, cost, quality and profitability of projects

●Central liaison for all customer deployments issues

●Identify new opportunities in existing accounts as gaps become evident during service delivery.

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