Customer Service Call Center

Misha L McGee

**** ******* **** ***** **** Hill, SC,29732

803-***-**** **************@*****.***

OBJECTIVE:

Seeking a support position where my extensive communication skills and compassion can be used alongside my many years of customer service. I am seeking an opportunity where I can continue growth in my career while assisting others in their independence.

SKILLS:

Communication

Active listening

Empathy

Patience

Problem-solving

Product knowledge

Time management

Adaptability

WORK EXPERIENCE:

Arise-Disney Dining July 2022 to Present

Remote Customer Service/Reservation Representative

Work remotely conducting Dining Reservation Sales and Services as a call center representative for Disney. Answer questions regarding schedules and rates. Provide customers with information on Disney’s properties including resorts and theme parks, room types and amenities, activities, hotel policies, restaurant menus, and pricing among other things. Make reservations, cancellations, and any dining modifications. Serve customers efficiently by giving accurate information in a timely, courteous manner. Implement reservation policy pertaining to guarantees, cancellations and no-shows. Process credit card payments for orders.

Walmart March 2021 to June 2022

CSM/Automotive Service Writer

Worked as customer service manager, providing excellent service to customers, trained cashiers, and money handling. Responsible for training associates in the One Best Way for performing their different job duties and tasks. Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained. Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise. Explained to customers what repairs or services their vehicle needs or cost estimates for the work.

Compassionate Care January 2019 to February 2021

Home Health Aide

Provided on-the-clock, on-call, in-home assistance to those with intellectual and developmental disabilities. Checked and monitored patients' vital signs and recorded data to maintain records. Provided patients with transportation to doctor's appointments, errands and community events. Performed light housekeeping duties, including cleaning, vacuuming and dusting. Provide mobility assistance to help patients maintain their independence.

Convey Health Solutions February 2018 to January 2019

Remote Customer Service Specialist

Provided outstanding customer service answering and managing incoming calls while recording accurate notes concerning durable medical equipment. Answered and quickly redirected calls if needed. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems. Working knowledge of Protected Health Information (PHI), HIPPA. Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

Taco Bell June 2013 to January 2018

Shift Manager

Customer service includes answering phones. Preparation of products and maintaining quality to meet brand standards. Training and motivation of employees. Monitoring all service equipment as well as delegating tasks. Created deployment charts of where each employee worked per shift. Consistently provided professional, friendly service. Washed and disinfected kitchen area, floors, tools, knives and equipment.

Sally’s Beauty Supply June 2010 to Nov 2013

Sales Associate/Assistant Manager

Performed store opening/closing duties, including counting cash drawers and checking all equipment for proper functioning. Guaranteed positive customer experiences and resolved all customer complaints. Examined merchandise to verify that it was correctly priced and displayed. Trained and developed new associates on POS systems and key sales tactics including up-sales and additional add on. Interviewed job candidates with the store manager and made staffing decisions together. Made daily bank deposits. Assigned employees to specific duties to best meet the needs of the store.

JR.’s Cleaning Services May 2007 to June 2010

Remote Cleaning Consultant (Residential/Commercial)

Remote position, calling potential customers, setting up appointments for cleaning or consultations. Receiving incoming calls, place outgoing calls, review contracts with current and potential clients.

EDUCATION

Green Run High School Virginia Beach, VA

Graduated: 2008 GPA 3.0

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