Timothy P. Kirk

Operations and Project Manager

Operational Leadership – Event Technology Integration

Summary:

Exceptional strategist for complex corporate event decisions, achieving world-class results by aligning operational strategy with the organization’s mission, and inspiring a high-performance culture through steady leadership, integrity, and client focus. Agile learner and effective communicator credited with bringing large-scale initiatives from concept to completion by building alliances with key stakeholders and facilitating excellent vendor relationships and contract negotiations.

Skills:

Business Operations Leadership Project/Program Management Strategic Planning & Analysis Team Development & Culture Corporate Event Management Performance Evaluation Problem Solving & Management Cross-Team Collaboration

Managing Budgets Building Industry Relationships Customer/Client Experience Occasion-Based Programs

Experience:

Director Command Center Operations 2021 - 2021

United States Tennis Association, New York, NY

Led, trained, and supervised a 4-person team in 24/7 Command Center Operations, handling call center & chat queues, in-person reporting, phone, radio, text, and email.

Implemented logistics in conjunction with US Open Director of Security, providing daily infrastructure & tournament updates to internal teams, guests & inbound callers.

Prioritized emergencies, call center activity, facilities, ticketing queries, media requests, transportation, merchandising, lost & found, severe weather contingencies, and medical incidents.

Directed documentation of all activity reporting, escalation, and flow utilizing multiple collaborative toolsets.

Partnered with IT & Communications tech teams to maintain vital workstation requirements and standards.

Ensured video feed integrity for all facilities, courts, courtside, grounds, and Law Enforcement & Fire & Life Safety Organizations.

Supervised queries regarding customer/guest/client service, complaints, box office/ticketing issues, ADA, player services, and court activity.

Collaborated with US Open Director of Security & team on all requirements/checkpoints/international tournament travel/government agency interactions and prioritized deployments.

Event & Production Coordinator 2007 - 2017

NBCUniversal, New York, NY

Successfully coordinated, organized, and executed critical meetings and events (internal/external) Oversaw facilities management.

Transformed operations by identifying opportunities for process improvement and streamlining; standardized organization-wide logistics, introduced formal project management capabilities and protocol, and created workflow best practices.

Managed budgets; negotiated with vendors, venues, AV services, catering, and swag.

Served as event lead for NY/NJ OUT@NBCUniversal, highly successful civil rights and social action events.

Conducted extensive analysis; revamped procedures to eliminate waste and devised strategies to maximize efficiency, productivity, and cost-effectiveness.

Spearheaded overall departmental operations for Digital Products and Interactive Media.

Developed and implemented growth-focused operational strategies and led all aspects of operations.

Product Support Analyst 2006 – 2007

nbbc.com, New York, NY

Delivered key client support to NBC Universal digital venture and established a relationship with the parent company.

Oversaw and managed distribution partners' content availability, customized partner video players and player interfaces.

Introduced content player protocols, playlist builds, and Metadata standardization.

Maintained and collaborated on content licensing with content owners and content publishers.

E-Commerce/Internet Marketing Manager 2005 - 2006

Morrell & Company, New York, NY

Owned E-Commerce platform and interactive website for flagship client, America's Premier Wine Merchant. Created original digital content and marketing collateral using web analytics.

Contact this candidate