GILBERTO BORRERO, CSM, CPO, MBCS

Charlotte, North Carolina • 828-***-**** • ad3dw7@r.postjobfree.com

Scrum Master/Product Owner/Business Analyst

Agile Scrum Master • Agile Project Manager • Agile Product Owner • Business Process Analyst • DevOps Architect • Solution Design • Process Optimization • ServiceNow Administrator • Requirements Specialist • Data Analyst • Quality Assurance • AML Manager

WORK EXPERIENCE

Wells Fargo Feb 2023 - July 2023

Senior Scrum Master (Short Contract)

Managed scrum teams using JIRA Align to promote prioritization, team readiness, and delivery of work products for each sprint.

Conducted Scrum Agile ceremonies that had a cross-functional impact involving moderately complex projects, non-projects, or maintenance activities.

Achieved BASEL regulatory compliance by producing procedural documentation mitigating financial and operational risk with regard to Capital Markets.

Generated a series of development requirements (business, functional, product, user interface, technical) which were converted into Agile epics, features, and stories.

Conducted user acceptance testing for specific application updates to Cap Market software.

Provided regulatory reporting on Capital Markets products, including purchases of securities from one bank to another.

Mercer (Marsh McClennon) )

Global Senior Business Analyst

Managed five US Business Analysts within a group of fifteen worldwide Business Analysts.

Defined and documented the current state and future state requirements (business, functional, technical) for software development.

Identified gaps between business and compliance which improved business processes.

Created inventories of policies, processes, templates, tools, and data repositories that support business solutions and e-Commerce services.

Developed use cases and testing approaches used to generate applications using PEGA 8.6.6.

LPL Financial

Scrum Master/Senior Business Analyst CCPA Project

Worked as Product Owner, when requested, to maintain sprint backlogs.

Conducted sprint and build management releases.

Generated process flows, data mappings, JIRA epics, features, and user stories to be used in software development.

Worked with Product Owner and business stakeholders, developers, quality assurance and end users within SDLC.

Managed change control schedule, prioritized enhancement requests, and led user advisory board during review sprints.

TIAA

Scrum Master/Senior Business Analyst

Managed scrum team grooming sessions using JIRA Align to promote prioritization, team readiness, and delivery of work products for each sprint.

Translated business partner requirements into JIRA epics, features, and user stories to be used by development and QA teams.

Generated Agile user stories with “acceptance criteria” and “definition of done.”

Constructed data catalogs, data and process maps, and wireframes using Visio, to accurately align to user stories.

Acted as liaison between Product Owner / business partners / end users, and technical developers using ServiceNow.

As Product Owner, represented the voice of the Customer in design sessions.

Created project status reports and dashboards for onboarding visibility.

Developed KPIs to measure effectiveness of E-Commerce, Onboarding, and Production support services.

Wells Fargo

Senior Business Analyst Operational Risk

Managed business requirement gathering workshops, partnering with IT and Operational and Regulatory Risk teams with relation to commercial deposit accounts.

Authored and refined business and functional documents in partnership with Project Managers

Generated, finalized, and submitted data maps for production use.

Achieved BASEL regulatory compliance by producing procedural documentation mitigating financial and operational risk with regard to SWIFT (Society for Worldwide Interbank Financial Telecommunications), CHIPS (Clearing House Interbank Payments System), and FedWire (used by Federal Reserve banks to transfer funds electronically between member institutions).

Generated business, system, technical, and functional requirements in the CSAR (Corporate Securities Asset Remediation project for the Corporate Properties Group

Generated Visio process flows in Physical Access Security System (PASS) project.

Performed data requirement analytics using SQL and Tableau for CSAR and Physical Identity and Asset Management System (PIAMS)

Truist (BB&T/SunTrust)

Scrum Master/ Business Systems Analyst

Conducted the four Scrum meetings: Sprint planning, daily standup, sprint review and sprint retrospective as Scrum Master.

Managed investment projects with business and technology teams to analyze and articulate integrated business and system/ application processes, and functional specifications for data and application migration.

Managed on-going updates to key artifacts supporting Anti-Money Laundering portfolio.

Supported client onboarding and account opening for Retail, Consumer Lending, Wholesale, and Private Wealth lines of business using Salesforce

Generated user application test cases using MicroFocus and Requisite Pro

Conducted ETL process for data validation between projects.

Everbank/TIAA

Scrum Master/ Business Systems Analyst

Managed the STAO (Straight-Thru-Account-Opening) project from inception to release for desktop, mobile and cloud applications.

Defined scope and objectives with Product Owner

Generated Agile epics, features, and stories from legacy Waterfall business requirements.

Implemented Lexis/Nexis, eMailage, and Actimize risk management applications.

Reviewed, analyzed, and evaluated business systems and user needs.

Performed data analysis using SQL/SSRS, data mapping and data conversions for migration from the Everbank platform to the TIAA platform.

Ameris Bank

AML Systems Manager

Managed all activities relating to the Bank’s FIS-Prime AML System (transaction monitoring system)

Developed revised procedures and guidelines to improve efficiency, workflow, and system testing.

Formulated procedures for systematic retention, protection, retrieval, transfer, and disposal of records.

Performed data analytic reporting using SQL/SSRS to achieve BASEL regulatory compliance with financial and operational risk.

Administered AML System security; maintained effective change management and change control process.

Bank of America

Systems Architect, PEGA Business Analyst, Scrum Master

Used the PEGA Platform 6.3 Business Process Management Tool in automating the funding fulfillment process from receipt to its implementation, which included credit risk assessment, change management, document preparation, security registration, processing of fees and advancement of funds and testing support.

Defined Features and Stories in PEGA, that provided regulatory sustainability and enhancements to the Enterprise Military Benefits Portal.

Created BRDs that included Current State and Future State views.

Created system, business, and technical requirement documents.

Created user interface Visio diagrams, system use cases, data element tables and messaging catalogues.

Drafted and executed the change management plan for the PEGA initiative.

Managed daily scrum meetings and end of sprint retrospectives.

EDUCATION

Florida Atlantic University, Boca Raton, FL

BA, General Studies

Broward Community College, Ft. Lauderdale, FL

AS, Business Administration

Broward Community College, Ft. Lauderdale, FL

AA, Computer Science

CERTIFICATIONS

• Business Analyst - BCS-British Computer Society)

•Scrum Product Owner -ScrumStudy #736107)

•ScrumMaster -ScrumStudy #619674)

•Scrum Fundamentals -ScrumStudy #734300)

•Tableau – Simplilearn #4796729

•Six Sigma-Yellow

•MS Project

•ServiceNow Administrator

•SAP

•Digital Marketing

•HR Generalist

•Confluence

•Jenkins

•SQL Analyst

•DevOps Architect #645***********

•DevOps Admin #867***********

•PEGA 8.6.6 Business Architect -expected Jan. 2024

•SAFe Scrum Master -expected Jan. 2024

•JIRA Project Administrator -expected Jan. 2024)

•MS Purview Analyst expected Jan. 2024)

•Salesforce Admin expected Jan 2024

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