Michelle Moore

Fayetteville, NC *****

********9

ad3dvt@r.postjobfree.com

Summary

Versatile Project Manager possessing dynamic client oversight, issue resolution and cost analysis skills. Offering [Number] years of demonstrated history successfully juggling multiple projects simultaneously. Strong knowledge of MS Office and various project management software.

Focused Project Manager bringing twenty years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.

Skills

Technical Support

Cost Control

Productivity Improvement

Inventory Control

Strategic Planning

Procedure Development

Vendor Sourcing

Schedule Management

Work Flow Planning

Project Management

Performance Evaluations

International Business

Customer Relations Specialist

Budget Control

Building Codes and Regulations

Experience

January 1994 - Current

Moore's Realty - Fayetteville, NC

Project Manager

Facilitated resolution of conflicts between team members when necessary.

Determined project staffing needs and led resource management.

Drove continuous improvement of project delivery process by providing strong leadership.

Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

Created and implemented processes to ensure successful completion of projects.

Built and established strong partnerships with teams, vendors and contractors.

June 2011 - December 2018

The Wing Company - Fayetteville, NC

Restaurant Owner

Distributed food to service staff for prompt delivery to customers.

Responded promptly to customer complaints or issues related to the restaurant's services or products.

Implemented operational procedures to maximize efficiency while minimizing costs.

Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .

Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintained cleanliness and sanitation across foodservice, storage and preparation stations.

Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.

Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .

Supervised activities of dining room staff to maintain service levels and support guest needs.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Trained staff, facilitated staff meetings and spearheaded menu development.

Inspected dining and serving areas for cleanliness and proper setup.

Managed and supervised 15 employees in 1 restaurant.

Developed and implemented strategies to increase customer satisfaction levels.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.

Collected deposits or payments and arranged for billing.

Provided training and mentoring to new employees on best practices for dealing with customers.

Created monthly reports highlighting key performance indicators related to customer service operations.

Prioritized and organized tasks to efficiently accomplish service goals.

February 1998 - December 2018

Smith Advertising - Fayetteville, NC

Production Supervisor

Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.

Monitored inventory levels and ordered materials as needed to maintain production operations.

Reviewed job specifications to properly set up machines.

Investigated customer complaints related to product quality or delivery times.

Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.

Planned and developed new operation processes to innovate and stay competitive.

Identified needs of customers promptly and efficiently.

Monitored staff training and output to meet compliance, productivity and revenue goals.

Developed and implemented production schedules to ensure timely completion of projects.

Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Performed regular quality checks throughout the production process to ensure customer specifications were met.

Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.

Conferred with management and subordinates to resolve problems or complaints.

Provided feedback and guidance to personnel regarding their job performance and development plans.

Communicated effectively with other departments to ensure smooth workflow from start to finish.

Conducted regular performance reviews for each employee to identify areas for improvement.

Maintained accurate records of daily production activities.

Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.

Collaborated with management team to develop strategies for improving efficiency in the production area.

Established and updated production schedules to meet changing demands.

Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.

Developed pricing schedules, costing for materials, and compliance statements.

Planned production operations while establishing priorities and sequences for manufacturing processes.

Resolved any conflicts between employees in a professional manner.

Created detailed reports outlining progress on various projects.

Delegated tasks to multiple employees while maintaining efficient workplace.

Managed daily operations within budget constraints while meeting deadlines.

February 1990 - June 1998

Nationwide Printing - Fayetteville, NC

Project Manager

Facilitated resolution of conflicts between team members when necessary.

Determined project staffing needs and led resource management.

Drove continuous improvement of project delivery process by providing strong leadership.

Created and implemented processes to ensure successful completion of projects.

Developed and maintained project plans, timelines, and budgets.

Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.

Produced thorough, accurate and timely reports of project activities.

Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

Drafted reports summarizing progress made on projects for review by executive leadership team.

Prepared cost estimates for projects of varying sizes.

Built and established strong partnerships with teams, vendors and contractors.

Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.

Implemented effective communication protocols between internal teams working on different aspects of a given project.

Created project status presentations for delivery to customers or project personnel.

Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.

Submitted project deliverables to clients, consistently adhering to quality standards.

Submitted budget estimates, progress reports and cost tracking reports.

Maintained records of all documents related to each project including specifications, change orders, invoices.

Negotiated with project stakeholders or suppliers to obtain resources or materials.

Focused on project monitoring and management by developing forecasts and tracking expenses.

Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Education and Training

May 2001

Fayetteville Technical Community College Fayetteville, NC

Associate of Applied Science Master Aesthetician

Methodist University Fayetteville, NC

Some College (No Degree) Physician Assistant

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