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Customer Service Quality Assurance

Location:
Yuma, AZ
Posted:
February 05, 2024

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Resume:

MD Melanie Dvorak

Yuma, AZ ***** 608-***-**** ad3dvr@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Hardworking employee enthusiastic about learning the supply field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as a pallet jack to transport materials and assist production teams.

SKILLS Budget Development

Sales Negotiation

Customer Service

Team Player

Quality Assurance

Documentation Expertise

Hand-Tool Proficiency

Assembly Protocols

Critical Thinking

Organizational Skills

Customer Focus

WORK HISTORY PRODUCTION WORKER 06/2023 to 06/2023

Arena Container Tomah, WI

Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.

Enhanced product quality by conducting regular inspections and identifying areas for improvement.

Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.

Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.

Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.

Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.

Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Streamlined communication between shifts regarding any outstanding tasks or concerns that needed attention which led to improved inter-shift collaboration.

Followed safety procedures and guidelines to maintain safe working environments.

Used equipment properly to avoid workplace hazards or injuries. Participated in regular meetings with team members to discuss production updates.

Inspected final products to assess compliance with quality standards and established tolerances.

Weighed and measured items to prevent waste and meet quality standards.

Managed inventory levels and restocked supplies to keep up with high production needs.

Maintained machinery to prevent overloads and avoid malfunctions. Organized and prepared workstations and materials needed for operations to maximize productivity.

Inspected finished products for quality and adherence to customer specifications.

Assembled products according to changing daily work orders and specific customer needs.

Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Inspected products and machines to maintain quality and efficiency. Collaborated with other departments to optimize production workflows. Performed general equipment maintenance and repair to minimize downtime.

DELIVERY DRIVER 01/2021 to 06/2023

Allstate Peterbilt Group West Salem, WI

Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Maintained strong relationships with clients through proactive communication and personalized service.

Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures. Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items. Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.

Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders. Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety. Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes. Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.

Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Maintained upbeat, positive attitude in busy, customer-focused environment.

Completed rush deliveries on tight timetables to satisfy customer needs. Operated vehicle safely in highly congested areas with no traffic violations. Expedited deliveries to meet customer deadlines and requirements. Managed customer inquiries and complaints in polite and professional manner.

Verified accuracy of all deliveries against order forms. Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Followed corporate procedures to maintain company and customer data confidentiality.

Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations. Minimized company liability and risks to loads by obeying traffic laws. Drove truck in urban and rural areas to expertly make high volume of deliveries.

Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Protected people and equipment from hazardous materials by using correct procedures.

Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.

Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.

Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.

Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility. Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system. Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose. Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency. Prepared orders for shipment by picking, packing, and labeling merchandise.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Assisted with stock takes and cycle counts to promote accurate inventory processes.

SCALE HOUSE OPERATOR 04/2015 to 11/2020

Allan Gerke & Sons Tomah, WI

Improved efficiency by streamlining scale house operations and implementing updated procedures.

Enhanced customer satisfaction by providing prompt and accurate weighing services.

Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.

Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.

Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.

Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.

Assisted in inventory management by tracking incoming materials, updating stock levels, and informing site personnel of shortages or surplus. Contributed to overall business growth through the development of strong working relationships with customers and suppliers. Increased operational efficiency by cross-training in various roles within the facility, expanding versatility and adaptability to changing demands. Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.

Developed a strong understanding of industry regulations, maintaining up-to-date knowledge on relevant legal requirements affecting scale house operations.

Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.

Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation. Operated weigh scales and issued tickets when necessary. Complied with safety regulations to avoid potential injuries and support company goals.

Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.

Maintained tidy work area to reduce likelihood of accidents. Communicated with operators to share information related to product. Followed up with customers to handle delays or other issues. MOBILE PARTS PROFESSIONAL 05/2012 to 04/2015

Advance Auto Parts Tomah, WI

Increased customer satisfaction by providing efficient and accurate services in locating and ordering mobile parts.

Streamlined inventory management for improved organization and quicker identification of required parts.

Built strong relationships with suppliers, negotiating favorable terms, and securing high-quality products at competitive prices. Collaborated with team members to ensure timely delivery of mobile parts to clients, resulting in higher client retention rates. Developed a comprehensive knowledge of various mobile device components, enabling quick identification of suitable replacement parts. Implemented effective tracking systems for monitoring the status of orders and deliveries, improving overall efficiency in operations. Provided expert advice to customers on appropriate mobile part selection based on their specific needs and device compatibility. Conducted regular audits of inventory levels to maintain optimal stock availability while minimizing overstock situations. Assisted customers with troubleshooting issues related to their mobile devices, offering solutions that led to increased satisfaction and repeat business.

Organized special promotions for slow-moving items or discontinued products, boosting sales revenue through strategic marketing initiatives. Maintained detailed records of all transactions, ensuring accuracy in billing and fostering positive customer relations through transparent communication practices.

Addressed customer complaints professionally and promptly, working towards mutually beneficial resolutions that protected both the company''s reputation and client satisfaction levels.

Stayed current with industry trends and emerging technologies within the mobile device market to better anticipate future product demand patterns from customers.

Implemented regular quality checks on incoming inventory, ensuring all products met company standards and reducing instances of customer dissatisfaction due to faulty components.

Handled all customer service issues quickly to maintain high satisfaction levels.

Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects. Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders. Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.

Advised customers on substitution or modification of parts to replace original manufacturer parts.

OWNER/OPERATOR DOG GROOMER 05/2010 to 04/2015

Mel's Mutts Cuts Tomah, WI

Increased customer satisfaction by providing high-quality services and timely communication.

Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.

Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices. Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

Contributed positively to the local community through involvement in various events or charitable organizations.

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Assessed income and expenses and adapted plans to improve profit levels.

Kept all building areas and equipment functional and well-organized to promote business performance.

Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Operated with safety and skill to avoid accidents and delays.

· Follow state and local regulations for effective bathing and grooming to ensure safety of myself, my clients and their dogs PACKAGING ASSOCIATE 09/2006 to 12/2011

Habelman Brothers Packing Tomah, WI

Improved packaging efficiency by streamlining processes and implementing new techniques.

Reduced waste through careful monitoring of materials usage and adjusting practices accordingly.

Maintained a clean and organized work environment for optimal productivity and safety.

Collaborated with team members to meet deadlines and ensure quality control standards were met.

Contributed to a reduction in workplace accidents by consistently adhering to safety guidelines and procedures.

Increased customer satisfaction by ensuring packages were securely sealed, labeled, and shipped accurately.

Streamlined inventory management by regularly conducting audits, updating records, and organizing materials.

Expedited order fulfillment through efficient coordination with other departments such as shipping, receiving, and production teams. Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.

Prevented product damage during transit by using appropriate packaging materials based on item specifications.

Consistently met or exceeded daily production quotas while maintaining focus on accuracy and quality control measures.

Strengthened communication between team members resulting in improved collaboration to complete tasks efficiently. Ensured compliance with industry regulations regarding proper handling of products requiring special care during the packaging process. Proved successful working within tight deadlines and a fast-paced environment.

Operated tape machines, scales and label printers to package items correctly.

Inspected products before packaging to prevent shipping defective and damaged goods to customers.

Organized items on racks, shelves and bins to maintain established order.

Operated manual pallet jacks and forklifts to move and store materials. Assembled boxes, cartons and containers to package items. Cleaned and maintained production area and equipment. Recorded product, packaging and order information on specified forms. Monitored inventory levels to report on shortages or excess. EDUCATION High School Diploma 05/1993

Tomah High School, Tomah, WI

INTERESTS Partake in several annual fundraising events such as those with, Guardians of the Children and Friends of Veterans, in order to give back to my community and be an involved citizen!

REFERENCES References available upon request.



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