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Customer Service Quality Assurance

Location:
Barrie, ON, Canada
Posted:
February 05, 2024

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Resume:

Sandeep Garg

Barrie, ON ad3dvc@r.postjobfree.com +1-437-***-****

SUMMARY

Methodical, results oriented and driven. Engineering professional with 35 + years of remarkable experience in developing detailed and cost – efficient designs to enhance business efficiency. Excellent technical and communication skills. Dedicated to improving company operations. Leader in industrial processing systems and tools, distribution management and key contributor for strategic alliances and relationship building.

HIGHLIGHTS OF QUALIFICATIONS

Hard working, results-oriented individual with experience providing outstanding customer service.

Resourcefulness and flexible team player who excels in relationship building with staff while working well independently as a motivated self-starter with minimal supervision.

Proficient in Microsoft Word, Excel, PowerPoint, and Google Suite.

Innovate and driven with a strong work ethic; capable of exerting optimal effort to effectively prioritize multiple tasks and meet targets or deadlines.

Strategic planning and analysis skills. Ability to develop new sales strategies and implement them.

Strong business acumen and sense of ethics.

Able to motivate, train, supervise and evaluate other employees when required.

Commitment to working in an extremely safety conscious environment.

Ability to understand, follow and apply policies, practices, and operating systems. RELEVANT EXPERIENCE

Plant Operations

Oversee plant operations and monitor / troubleshot operating equipment.

Ensure plant adherence to safety and environmental rules.

Assisting with startup, shutdown, and operations of facility equipment.

Carrying out site inspections and audits.

Observing gauges, dials, switches, alarms, and other indicators to ensure that all machines are working properly.

Conceptualize, design, and implement plant improvement projects. Quality Assurance

Responsible for product output, product quality and Just In Time.

Oversee plant production and operations through quality assurance, cost and budget management.

Review production and operating reports and direct the resolution of operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.

Inventory control: actively organize, monitor, and participate in cycle and annual inventory counts.

Recommend system improvements and plans for upgrading productivity. Management

Supervise facility improvements projects.

Participate in annual budgeting process.

Provide necessary input and coordination on scheduling and process capability to provide for orderly performance on sales commitments.

Implementation of environmental management systems, compliance of legal and other requirements, working for energy conservation activities.

Multi location operations management through manufacturing concepts and Kaizen/low cost Pokayoke.

Supply Chain Management

New vendor development and vendor management.

Negotiation of best prices and commercial terms.

Planning, production, and warehouse includes demand forecasting. Business Development

Conduct market research to develop new strategies.

Analyze financial data and trim overhead costs.

Maintain positive market growth.

Meet with new stakeholders and maintain relationships with current stakeholders.

Create budgets and track expenses.

Process Improvement

Complying with all legal requirements for plant capacity planning.

Optimizing process costs through productivity.

Manpower planning and control as per customer requirements.

Line balancing through time and motion study and re-alignments of operations.

Planning for CAPEX.

Establishing a demand-pull system, maintaining 5S and discipline in shop floor.

Reducing process rejections through process improvement, poka-yoke and operator training.

Sales

Defined the marketing and sales plan based on stated objectives.

Managing monthly order and payment collection while meeting yearly sales target.

Supporting customer quality issues and payments related issues on a day-to-day basis. WORK EXPERIENCE

Senior Deputy General Manager / Plant Head (Manesar) 2008 - 2021 Brembo Brake India Pvt. Ltd.

Sr. Manager, Marketing 1993 - 2007

Chassis India Ltd.

Sr. Engineer, Marketing 1984 - 1993

Carburettors Ltd.

EDUCATION

Post Diploma in Mechanical Engineering, YMCA Institute of Engineering 1981-1984 Faridabad, Haryana, India



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