Charles Allard 919-***-****

ad3duz@r.postjobfree.com

Leesville Taproom, Raleigh — General Manager

**** - *******

● Team Management: Lead, recruit, train, and manage staff across various roles (servers, cooks, hosts, etc.), ensuring a cohesive and efficient team.

● Operations Oversight: Oversee day-to-day operations, ensuring compliance with health and safety regulations, maintaining quality standards, and managing inventory.

● Financial Management: Develop and manage budgets, analyze financial reports, control costs, and optimize profitability.

● Customer Service: Ensure exceptional customer service standards, handle customer inquiries, and resolve complaints to maintain a positive dining experience.

● Menu Development and Quality Control: Collaborate with chefs to create menus, monitor food quality, and ensure consistency in presentation and taste.

● Vendor Relations: Negotiate with suppliers, manage vendor relationships, and procure quality ingredients at competitive prices.

● Marketing and Promotions: Develop marketing strategies, plan promotional events, and implement initiatives to attract and retain customers.

● Training and Development: Conduct ongoing training programs to enhance staff skills, performance, and ensure adherence to company policies.

● Business Development: Identify opportunities for business growth, assess market trends, and implement strategies to increase revenue.

● Regulatory Compliance: Ensure compliance with local, state, and federal regulations regarding food safety, labor laws, and licensing requirements.

● Increased annual revenue by 15% yearly through strategic marketing initiatives.

Sear Auto Center, Raleigh— Mechanical Service Manager October 2012 - September 2014

● Team Leadership: Direct and supervise a team of mechanics ensuring optimal performance and adherence to company standards.

● Customer Service Excellence: Maintain high levels of customer satisfaction by addressing concerns, providing expert advice, and ensuring exceptional service delivery.

● Technical Expertise: Demonstrate proficiency in automotive diagnostics, repairs, and maintenance, offering guidance and support to the customer as needed.

● Quality Control: Ensure the quality and accuracy of automotive services performed, adhering to manufacturer specifications and safety standards.

● Vendor and Supplier Relations: Coordinate with vendors and suppliers to procure high-quality parts and negotiate favorable terms to support service operations.

● Maintained status in Top 3 Service Writers of the company for 6+ months.

Hudson Belk, Raleigh— Area Sales Manager

2002 - 2012

STRENGTHS

Communication skills written

and verbal

Relationship building within

an organization and with

stakeholders

Leadership skills

Fast learner

Self-motivated

Coachable

Organized

Success Driven

Problem-Solving

Decision Making

Strategic Planning

Conflict Resolution

Adaptability

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