KH

Kiana L. Hall

Professional Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Work History

T-Mobile - Retail Store Manager

12/2008 - Current

University of Memphis - Research Assistant

09/2008 - 05/2009

VICTORIA'S SECRET - Sales Associate/Customer Service 11/2007 - 03/2009

● Manage store organization, maintenance and purchasing functions. Train team members in successful strategies to meet operational and sales targets.

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Oversee employee performance, correct problems and increase efficiency to maintain productivity targets.

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Coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.

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Worked both independently and collaboratively in fast-paced laboratory environment.

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● Performed statistical, qualitative and quantitative analysis. Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.

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Prepared materials for reports, presentations and submission to peer- reviewed journal publications.

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Helped customers locate products and checked store system for merchandise at other sites.

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Answered customer questions regarding sizing, accessories and proper care for merchandise.

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Engaged with customers to effectively build rapport and lasting relationships.

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ad3duw@r.postjobfree.com

901-***-****

Memphis, TN 38125

Skills

● Corrective Actions

● Operational Efficiency

● Quality Assurance

● Payment Processing

● Strong Multitasking Skills

● Sales Analysis

● Effective Working Relationships

● Financial Oversight

● Problem-Solving Strengths

● Constructive Feedback

● Customer Service

Performance Monitoring and

Evaluation

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● Documentation Expertise

● Staff Recruitment

● Scheduling Knowledge

● Hiring and Onboarding

● Microsoft Word

● Active Listening

● Credit Card Payment Processing

● Quality Assurance Controls

● Data Evaluation

● Conflict Mediation

● Multi-Line Telephone Operation

● Conflict Resolution

Education

The University of Memphis College of

Arts and Sciences

Increased sales by offering advice on purchases and promoting additional products.

● 2009

THE UNIVERSITY OF MEMPHIS

Memphis, TN

Bachelor of Science Degree Seeking:

Psychology

Contact this candidate