Nikkya Sterling

Customer Service Administration and Management Retail Merchandiser

Address: Riverview, Florida 33579 Phone: 678-***-**** Email: ad3dur@r.postjobfree.com

Multi-faceted, efficient, and reliable administrative professional with over 3 years of specialized experience in management, customer service relations, and retail operations. Showcasing a proven history of revenue growth and market expansion. Forward-thinking individual with refined interpersonal and multi-tasking skills. Seeking an organization where I can utilize my experience and on-the-job-training (OJT), and ongoing education to present my professional growth and success. As this resume will illustrate, I have proven the ability to learn, adapt, and continuously improve myself in an everchanging environment, and you will notice that I have the experience and training required to perform well.

Summary of Related Skills: Customer Service Accounting Oral Communication Phone Etiquette Attention to Detail Data Entry Interpersonal Skills Teamwork Self-Management Multitasking Manages and Organizes Information Decision Making Public Speaking Technical Competence Delegation of Tasks Problem Solving Active Listener Computer Skills Organizes and Interprets Data Written Communication Time Management Communication Developing Others Organizational Awareness Knowledge Management Technology Application Proofreading Reasoning Office Automation Analysis 40 WPM Miscellaneous Clerk and Assistant Phone Etiquette Eligibility Determination

Operating Systems/Software: Microsoft Office Suite (365) Microsoft Word Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Access Windows 10 Windows 7 SharePoint Adobe Acrobat

Professional Work Experience

Shift Manager January 2022– Present

Taco Bell Full Time-40 hours per week

Fairburn,Ga

Store Manager: Jordan Ruben.

903-***-****

Lead and motivate a team of employees to ensure customer satisfaction, quality product, and cleanliness

Clean and sanitize work area as needed and following scheduled timeline.

Ensure that all food safety standards are met in accordance with company policies and health regulations

Monitor employee performance and provide feedback on areas for improvement

Train new hires on proper procedures and protocols

Manage the daily operations of the restaurant, including scheduling, ordering supplies, and managing inventory

Handle customer complaints and inquiries in a professional manner

Maintain accurate records of sales, labor costs, and other financial information

Supervise cash handling and banking activities

Develop strategies to increase sales and profitability

Monitor store security systems and take appropriate action when necessary.

Prepares and package a variety of taco menu items as they are ordered in store, online and through drive thru

Weighs measures and follow proportion guidelines when preparing orders as they are placed

Customer Service Specialist June 2015– Present

Kya Styles/ Master Cosmetologist

Entrepreneur

Meet with client to examine hair texture and condition in order to determine appropriate treatment.

Recommends home care hair regimens and treatments based on examination

Suggest hair styles that compliments clients' facial features and coloring.

Promote and sell salon services and products.

Educate clients on proper hair care.

Maintain calendar and schedule to coordinate appointments.

Enforce punctuality for all clients to maintain consistent daily workflow.

Ensure that there is an adequate supply of materials available.

Order, receive and inspect equipment, supplies and merchandise.

Keeps a clean, organized work area, sanitize all tools and work equipment.

Provide great customer service and meet all expectations of diverse clientele.

Guest Service Representative August 2021 -January 2022

Hampton Inn and Suites Part-Time, 30 hours per week

Decatur, GA 30030

Supervisor: Jerry Roach, 404-***-****

Manage the operations of the hotel, maximizing profitability and ensuring exceeding guest service and product quality.

Demonstrate a positive and professional image while providing organizational support duties for public and staff upon entry.

Demonstrate a calm demeanor during periods of high call volume or unusual events, committing to action even in uncertain situations to keep the team’s operating to standard.

Answer phones and transferred calls to appropriate individuals, replying to guest questions.

Verify guest registration information, securing credit card for incidental expenses and authorizes credit card for room charges.

Register and assigned room to guests: issuing room keys or cards; transmitting and receiving messages; keeping records of occupied rooms and guest accounts; making and confirming reservations; and presenting statements to and collecting payments, as necessary.

Calculates and posts charges to guests accounts and balances totals with control records.

Accepts payment, makes change, and presents departing guest checkout statements.

Prepare and safeguard cash receipts and invoices to prepare cashier’s report, daily activity report, and an overall consolidated activity report.

Maintains current and working checkout list of all guest and corresponding room reservations.

Utilize a multitude of automated phone and computer software programs to enhance the operational flow of communication and coordination of information such as:

omultiple office automation software (e.g., Microsoft Office Suite) and Internet Explorer applications/programs with varied functions to produce wide range of documents that often require complex formats.

Review outgoing correspondence (e.g., emails, reports, charts) for accuracy, neatness, and adherence to established format (e.g., proper spelling, grammar, format, punctuation, style, and arrangement of information)

Maintain appointment calendars and other scheduling tools related to room and/or event bookings, visits, training, or other significant events.

Guest Service Representative February 2019 – August 2021

Hampton Inn and Suites Part-Time, 30 hours per week

Gainesville, FL 32608

Managed the operations of the hotel, maximizing profitability and ensuring exceeding guest service and product quality.

Demonstrated a positive and professional image while providing organizational support duties for public and staff upon entry.

Demonstrated a calm demeanor during periods of high call volume or unusual events, committing to action even in uncertain situations to keep the team’s operating to standard.

Answer phones and transferred calls to appropriate individuals, replying to guest questions.

Verified guest registration information, securing credit card for incidental expenses and authorizes credit card for room charges.

Registered and assigned room to guests: issuing room keys or cards; transmitting and receiving messages; keeping records of occupied rooms and guest accounts; making and confirming reservations; and presenting statements to and collecting payments, as necessary.

Calculated and posts charges to guest accounts and balances totals with control records.

Accepted payment, makes change, and presents departing guest checkout statements.

Prepared and safeguard cash receipts and invoices to prepare cashier’s report, daily activity report, and an overall consolidated activity report.

Maintained checkout list of all guest and corresponding room reservations.

Utilized a multitude of automated phone and computer software programs to enhance the operational flow of communication and coordination of information such as:

omultiple office automation software (e.g., Microsoft Office Suite) and Internet Explorer applications/programs with varied functions to produce wide range of documents that often require complex formats.

Reviewed outgoing correspondence (e.g., emails, reports, charts) for accuracy, neatness, and adherence to established format (e.g., proper spelling, grammar, format, punctuation, style, and arrangement of information)

Maintained appointment calendars and other scheduling tools related to room and/or event bookings, visits, training, or other significant events.

Childcare Worker August 2016 – December 2018

Debbie’s Little Angels Part-Time, 30 hours per week

Gainesville, FL

Established and enforced rules for behavior and procedures for maintaining order among students.

Observed and monitor children play activities both in small and large group settings.

Prepared materials and classroom for classroom activities.

Monitored children during recreational activities to observe interaction and social skill levels.

Kept individual records of children including daily observation, meals served, and medications being administered.

Taught daily life skills and assisted in completion of tasks such as eating, resting and toilet habits.

Assisted when needed in food preparation for breakfast, lunch, and snacks.

Identify signs of emotional or developmental problems in children and bring to parents’ attention.

Closely monitored and reported signs of physical and emotional abuse and report to appropriate authorities.

Assisted lead teacher in reading during story time and center activities such as arts and crafts and writing skills.

Conferred with staff members to properly plan and schedule lessons promoting learning, following approved curricula.

Enforced administration policies and rules governing students.

Established clear objectives for all lessons, units, and projects, and communicated those objectives to students.

Planned and supervised class projects, field trips, visits by guest speakers or other experiential activities, and guide students in learning from those activities.

Collaborated with other teachers and administrators in the development, evaluation, and revision of elementary school programs such as Project-Based Learning.

Warehouse Specialist – (seasonal) September 2016 – December 2016

Walmart Distribution Full-Time, 40 hours per week

6055 S Fulton Parkway, Atlanta, GA 30349

Executed a full range of warehousing duties to include physical inventory distribution, material handling, location assessments of materials, and proper operation of Material Handling Equipment (MHE).

Authorized to operate multiple types of material handling equipment (with minimal supervision), primarily operating standard forklift with a lifting capacity of up to 15,000 pounds to build pallets of materials.

Promptly unloaded or loaded materials from shipping or receiving areas with use of forklift trucks and other light motor vehicles.

Possess a profound knowledge of proper resource allocation of materials by manually stacking, palletizing, arranging and rotating items according to height, width, weight instructions, and knowledge of aisles, rows, and tiers within warehouse dimensions.

oIdentified proper staging and loading area for pallets.

oIdentified proper location and quantities of materials requested on BOM (Bill of Materials).

oPlaced materials in proper storage areas to provide maximum space utilization.

Accomplished required inventory counts types and quantities of items through tally listings (e.g., utilizing formal, informal, item-by-item, or group inventory methods using automated or manual systems) and other corresponding inventory related documentation.

Processed inventory of daily materials from local customers, reassuring accompanying documentation against container or packing labels and scanning appropriate barcode(s) in database to eliminate potential shipping/receiving constraints.

Safely transported items without more than normal supervision, completing required assignments through oral or written instructions of allotted timeframe for indoor or outdoor environments.

Strictly adhered and promoted all safety regulations established by the Walmart Distribution areas governing foreign object damage (FOD) and with maintaining a safe and clean work environment by consistently demonstrating positive support in accordance with established guidelines.

Required to wear protective clothing such as steeled toed shoes, safety glasses, and earplugs to prevent injury and because work environment is regularly exposed to pedestrian traffic, dirt, non-toxic fumes, and warehouse noises.

Professional References

Shanterrica Reeves, USDA Human Resources Assistant

Phone: 816-***-**** Email: ad3dur@r.postjobfree.com

Tonya Sinkfield, USDA Program Management Specialist

Phone: 470-***-**** Email: ad3dur@r.postjobfree.com

Kalin Hill, USDA Specialty Crop Inspection (Grader)

Phone: 816-***-**** Email: ad3dur@r.postjobfree.com

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