Customer Service Team Lead
Resume:
ad3dty@r.postjobfree.com
** ** **. ******** ** 33815
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Teamwork
Quick to adapt
Problem Solving
Leadership
Organized
Forklift and overhead crane operation
Safety and quality control
Proficient in MS Word and quick to
adapt to new technologies
Construction Management - A.A
Southeastern Community College
Burlington Iowa
Parts Counter Salesman
Centre State - Middletown IA
Maintained accurate inventory of all parts coming in and going out. Monitored team progress and enforced deadlines.
Fostered positive employee relationships through communication, training and development coaching.
Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
Documented production levels and materials used to keep management informed.
Worked closely with shipping, warehouse, and other personnel to coordinate movements and keep workflows smooth.
Operated forklifts and overhead cranes to move supplies and finished products. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
03/2022 - 11/2023
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. Highly adaptable to new environments and situations with a flexible schedule. W E S O R T H
Team Lead
Case New Holland International -
Burlington IA
Delegated daily tasks to team members to optimize group productivity. Monitored team progress and enforced deadlines.
Fostered positive employee relationships through communication, training and development coaching.
Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
Documented production levels and materials used to keep management informed.
Worked closely with shipping, warehouse, and other personnel to coordinate movements and keep workflows smooth.
Operated forklifts and overhead cranes to move supplies and finished products. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
01/2011 - 03/2022
Inside/Outside Sales Representative 08/2000 - 12/2010 Fullerton Lumber Company - Burlington IA
Educated customers on product features and technical details to highlight benefits.
Utilized upselling techniques to maximize revenue. Attended trade shows and sales conferences to network and obtain new business relationships.
Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Collaborated with other departments to complete sales transactions. Conducted customer needs analysis to deliver relevant products or services. Negotiated prices and set up contracts to finalize sales agreements.
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