Summary

Highly experienced and motivated Desktop Support Specialist with a comprehensive background in computer hardware and software troubleshooting, network setup and maintenance, and user support. Proven ability to provide effective technical support and problem resolution to all levels of users.

Skills

• 10+ years of experience in desktop support and user assistance

• Proficient in Windows, Mac OS, and Linux operating systems

• Skilled in hardware, software, and network troubleshooting and repair

• Proven ability to quickly learn and adapt to new technologies

• Excellent customer service and communication skills

• Knowledge of virtualization technologies such as VMware

• Ability to prioritize and manage multiple tasks

• Technically proficient in Microsoft Office products

Employment History

Data Service Group – Bear, Delaware January/2019–Present

DevOps Engineer

Created and maintained fully automated CI/CD pipeline for code deployment using GitHub, Jenkins, Ansible, and Kubernetes.

Automated & migrate multiple instances from on-premise infrastructure to AWS

Create and modify Ansible Playbooks for deployment, and patching of Linux servers

Created troubleshooting documentation to facilitate resolution of redundant issues

Maintained and managed Windows networking TCP/IP, wireless configurations & DNS

Support the cloud architecture team and provide input into the technology and tooling roadmap

Installed Linux servers and virtualized environments using Dockers & Hyper-V

Automated the deployment of applications using Ansible and Docker, resulting in faster and more consistent deployments

Manage multiple instances in EC2 AWS

EQUINOR, Stamford, CT

Desktop Engineer / Azure Support Team, July/2013 – December/2018

Oversee and maintained mixed server environment, including Windows, Ubuntu, Cent-OS and Linux through Git-Bash & PowerShell scripting

Equipped the company with scalable systems which improved business growth and system availability

Implemented system security by configuring, monitoring, and maintaining email applications and virus protection software

Resolved server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with various Linux-based inquiries and concerns

Build DevOps practices by integrating developed CICD pipeline builds

Implement design patterns and solutions for high availability and disaster recovery for applications

Implemented a container-based infrastructure using Kubernetes, resulting in improved scalability and manageability

Manage Microsoft Azure Cloud Services Outlook 365, Azure Monitoring system

BOEHRINGER INGELHEIM, Ridgefield, CT

IT Support Specialist, January/2009 – June/2013

•Resolve firmware Issues, troubleshoot external devices IPAD, laptop, and desktop

•Developing new network services, repairs phones, IPAD, laptop, and desktop

•Configured firewall, IP addresses, VOIP, and active directory

•Responsible for Bit Locker encryption, re-imaging, and Windows 10 migrations

•Printer installation, router configuration, and installation

•Deployed desktop and laptop PC's and Macs with the use of SCCM and Apple technology, Microsoft office 365

•Designed and implemented a log aggregation and analysis system using ELK, resulting in faster incident resolution.

Education

•HOUSATONIC COMMUNITY COLLEGE - Bridgeport, CT

Associate Degree in Computer Information Systems (CIS)

•RIDLEY LOWELL TECHNICAL INSTISTUTE - Danbury, CT

Diploma in Computer Information Technology (CIT)

•KOLEJ GEMILANG COLLEGE – Kuala Lumpur, Malaysia

Associate Degree in Computer Science (CS)

•UNIVERSITY OF UYO - Uyo, Nigeria

Bachelor Degree in Computer Science & Engineering (CS&E)

Certification

•Microsoft Certification – Microsoft 0365

•Azure Certificates: AZ-400, AZ-500, AZ-305, AZ-104, AI-900

•AWS is in Progress

•Cloud Architect in progress

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