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NICHOLAS MCNEAL

Broomfield, ***** CO

ad3dtr@r.postjobfree.com / +1-720-***-****

SUMMARY

Results-oriented professional with 10+ years expertise in Technical Support, Customer Success, and Sales. Proven ability to troubleshoot complex issues, build strong customer relationships, and drive sales growth. Customer-centric approach, exceptional communication skills, and a track record of exceeding targets. Seeking a challenging position to leverage skills, excel in customer support and sales, and contribute to organizational success. SKILLS

Microsoft Office 365, Oracle

Atlassian, Jira, Zendesk, Guru, Okta,

IOS Development

Citrix Workspace

Netscaler

Cisco VPN

DNS Administration

JavaScript

Logistics Consulting

Technical Support

TCP/IP

Salesforce

Customer Service

PowerShell

VMWare

Encryption

Microsoft SQL Server

Construction Contractor

EXPERIENCE

Logistics & Construction Consultant Contractor / Denver, CO 09/2023 – Present

• I assist companies by optimizing their supply chains and other operations, such as customer service, distribution, deliveries, inventory management, and help with physical labor on work sites. Solar Consultant / Rise Energy - California 11/2022 - 02/2023

Achieved a 30% increase in lead generation by implementing an effective neighborhood canvassing strategy, to boost in qualified prospects.

Scheduled and managed an average of 15 appointments per week, leading conversion and contributing to increase in solar installations.

Delivered persuasive presentations to over 100 homeowners, effectively communicating the environmental impact of solar power, leading to increase in the adoption of renewable energy solutions.

Addressed and resolved an average of 15 homeowner inquiries per day, ensuring high customer

Collaborated with engineering and project management teams, contributing to the successful installation and integration of 50 solar energy systems, resulting in an annual reduction of 100 tons of CO2 emissions.

Surpassed sales targets through effective communication, negotiation, and relationship-building skills, resulting in

$500,000 in revenue from renewable energy system sales.

Maintained up-to-date knowledge of industry trends, regulations, and emerging technologies, leading to the recommendation and implementation of innovative solar solutions for 20 homeowners.

Established long-term customer relationships, referral rate and contributing to an additional 10 solar installations.

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Customer Success Specialist / Checkr - Denver, CO 11/2021 - 09/2022

Assisted Paylocity Clients, Compass Group Clients, and 50+ other clients with background checks for candidates, completing 100 checks/week.

Verified employment histories for candidates, processing 200 employment verifications/month.

Conducted education verifications for over 500 candidates annually, reducing risk of credential fraud.

Managed county criminal record searches, processing 100 searches/month for informed hiring decisions.

Successfully completed system integrations for 10 new clients, improving efficiency in background check processes.

Resolved billing inquiries with 95% accuracy, contributing to improved financial operations.

Provided troubleshooting support, resolving 15 technical issues/week for uninterrupted processes.

Managed 100+ user accounts, ensuring proper configuration and access control.

Achieved 95% customer satisfaction rating based on client feedback surveys.

Stayed updated on industry regulations and best practices through conferences and 10 hours of annual professional development training.

Customer Support Specialist / MediLogix, LLC - Denver, CO 07/2021 - 09/2021

Processed an average of 50 medical equipment orders per day for healthcare facilities across the United States, ensuring accurate and timely fulfillment.

Maintained a high accuracy rate of 98% in order processing, minimizing errors and ensuring customer satisfaction.

Routinely assessed and routed specific tickets and orders to the appropriate groups, handling an average of 30 routing requests per day.

Collaborated closely with internal teams to ensure seamless communication and coordination, resulting in efficient routing and improved response times.

Prioritized and escalated urgent or complex orders, ensuring prompt resolution and customer satisfaction, with an average turnaround time of 24 hours for critical cases.

Utilized internal tracking systems and software tools to record and monitor order status, maintaining real-time visibility for stakeholders and reducing response time by 15%.

Worked closely with sales representatives and customer service teams, addressing an average of 20 customer inquiries per day and providing timely updates on order status and resolution.

Developed a comprehensive understanding of different medical equipment categories, enabling accurate categorization and efficient routing of orders for diverse healthcare facility needs. IT System Administrator / IBM - Boulder, CO 01/2020 - 08/2021 Health Insurance Agent / IT Consultant / Atterro & CGI Technologies - Colorado Springs, CO 09/2019 - 11/2019

Assisted 500+ customers in finding suitable health insurance coverage tailored to their needs.

Resolved 20+ daily customer issues and inquiries, maintaining customer satisfaction.

Troubleshot billing discrepancies, policy inquiries, and coverage adjustments for 30+ accounts per week.

Maintained meticulous 50+ customer records, ensuring efficient account management and improved service.

Stayed updated on industry trends and regulations through 20 hours of annual professional development.

Communicated complex insurance concepts effectively, achieving a 90% customer comprehension rate.

Managed high-volume customer inquiries, ensuring timely responses and proactive follow-up.

Received recognition for exceptional service, achieving a 98% customer loyalty rating. Health Care Specialist / eviCore healthcare - Colorado Springs, CO 05/2019 - 08/2019 Data Entry Specialist / Luce Research - Colorado Springs, CO 02/2019 - 05/2019 Supervisor / Teleperformance - Panama City Beach, FL 06/2018 - 11/2018

Recognized for outstanding performance as a Customer Support Agent, leading to a fast-track promotion to Supervisor within just a few 6 month upward..

Supervised and mentored a team of 24 agents, consistently achieving team performance targets and maintaining a high level of customer satisfaction.

Conducted regular coaching sessions and performance evaluations, leading to 10% increase in agent productivity.

Monitored agent performance through call monitoring and quality assurance audits, providing constructive feedback and achieving a 95% adherence to quality standards.

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Successfully handled and resolved escalated calls, effectively managing customer issues and ensuring a 90% customer issue resolution rate.

Implemented customer retention strategies resulting in a 15% increase in customer retention rates within the first six months as a Supervisor.

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Led team-building activities, fostering a positive work environment and boosting team morale, resulting in a 20% increase in employee engagement scores.

Collaborated with leadership and cross-functional teams on customer retention initiatives, contributing to a 10% improvement in overall customer retention metrics. Sales Consultant Associate / Max Muscle Sports Nutrition - Saint Petersburg, FL 09/2013 - 03/2018

Achieved franchise sales and goals by effectively selling nutrition products, exceeding monthly sales targets

Built strong customer and client relationships through attentive and personalized service, resulting in a 20% increase in repeat business and customer loyalty.

Implemented marketing and networking strategies to expand customer base, resulting in a 10% increase in new customer acquisition.

Actively participated in conference calls to stay updated on product knowledge ensuring effective communication

Demonstrated exceptional cash handling skills, accurately managing cash and processing deposits during opening and closing shifts, maintaining 100% cash handling accuracy.

Collaborated with the marketing team to develop and execute promotional campaigns, resulting in a 25% increase in brand awareness and customer engagement.

Conducted product demonstrations and provided informative presentations at events and trade shows, generating leads and driving sales growth.

Utilized customer relationship management (CRM) software to track and manage customer interactions, ensuring effective follow-up and nurturing of customer relationships. Rehabilitation Counselor/Front Desk / Bay Area Healthcare Center - Saint Petersburg, FL 12/2016 - 02/2017 Logistics Inventory Specialist / Vitamin Discount Center - Tampa, FL 11/2015 - 11/2016 Inside Sales Representative / Coca-Cola Refreshments - Tampa, FL 06/2015 - 09/2015

Proficiently managed and maintained a portfolio of 100+ customer accounts, ensuring excellent

Consistently surpassed daily sales targets, achieving a 20% increase in sales.

Successfully handled over 100 calls per day, addressing customer inquiries\ providing product information..

Set up 20+ new customer accounts, ensuring accurate and enhance the customer onboarding experience.

Recommended additional products and services to customers,in upsells and cross-sells, contributing to overall revenue growth.

Monitored and ensured compliance with beverage minimums for 50+ customer accounts, effectively managing inventory and maximizing sales potential.

Promptly informed customers of delivery schedules and made necessary adjustments for holidays or delays, ensuring timely and accurate delivery of beverages, resulting in a 98% on-time delivery rate.

Prioritized exceptional customer service, consistently receiving positive feedback for professionalism, responsiveness, and problem-solving skills, maintaining a 98% customer satisfaction rating. Membership Sales/Wellness Coach & Trainer / YMCA - Tampa, FL 03/2014 - 05/2015 Personal Consultant / Complete Nutrition - Charleston, SC 05/2012 - 08/2013 EDUCATION

Some College in Exercise Science & Nutrition

Georgia Military College - Milledgeville, GA 2009/2011 CERTIFICATIONS

CPR Certification

First Aid Certification

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