Towobola K. Clayborn

832-***-**** ad3dtb@r.postjobfree.com Houston, TX

Business Analyst with over 5 years experience delivering technology solutions to clients in various industries. Led multiple software development teams to successfully deploy technology solutions for clients utilizing Agile methodologies. Possess excellent communication skills allowing me to facilitate meetings with stakeholders and leadership.

AREAS OF EXPERTISE

Requirements Elicitation & Documentation

Business Process Modelling & Improvement

Excellent written & oral communication skills

Organized, adaptable, ability to prioritize and multi-task

Strong Analytical, problem-solving, and negotiation skills

Expert in Agile & Waterfall Methodologies

User Acceptance Testing, and Test Cases

Excellent Stakeholder Management skills

Prototyping and Wireframing

Product Development and Product Vision

Training and Facilitation

Sound Management and Leadership skills

UI/UX

Market Analysis

Software Development Life Cycle (SDLC)

TOOLS AND APPLICATIONS

Project Management: JIRA, Confluence, Trello, Draw.io, SharePoint, Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), MS Project, MS Visio

Team Collaboration: Slack, Mural, Basecamp, SharePoint

Documentation: Microsoft 365 (Outlook, Word, Excel, PowerPoint), Google Docs

Teleconferencing: Teams, Zoom, Webex, Google meet

PROFESSIONAL EXPERIENCE

Carlson, Minneapolis MN January 2022 – Present

Business Analyst

Worked on an Agile software development team tasked with developing and deploying modules to various enterprise platforms for periodic releases. Successfully assist the team in creating and delivering essential artifacts that enable the team to meet its sprint goals and client’s needs. Contributed to several successful deployments over multiple releases.

Oversee Project activities and track key milestones to ensure the team is working towards committed timelines.

Continuously work with team members to ensure artifacts are delivered according to project milestones.

Participate in Monthly meetings with the leadership team to review project status & and project trends, conduct risk analysis, and assess mitigation plans.

Facilitate requirements gathering sessions with key stakeholders, ensuring the team understands the client’s needs.

Create and review user stories and acceptance criteria for development activities.

Facilitate system demo sessions with stakeholders and gather feedback.

Create dashboards to report periodic deliverable status.

Manage sprints in JIRA and utilize Confluence for project documentation.

Split complex user stories to create simple stories.

Facilitate Scrum ceremonies for the team such as sprint planning, daily standups, backlog grooming, sprint reviews, and sprint demos.

Map business processes and implement solutions for process improvement initiatives.

Document key business processes and rules that could be automated.

Create standard operating procedure documents to identify key processes.

Create meeting minutes to deliver to key stakeholders.

Compile reports to create dashboards to be utilized during meetings with executives.

Successfully assisted the product owner in deploying several iterations of technology deployment that contributed to operational efficiencies for the organization.

Created reusable documentation for project status tracking, objective and key results tracking, and resource planning.

Cubic Corporation, San Diego CA Feb 2020 – Jan 2022

Business Analyst/Project Coordinator

Worked on several initiatives in an Agile environment within the Enterprise and Data Technology department to enable automation and process improvement across several corporate divisions.

Maintained project plans to track milestones across several projects.

Created risk assessment matrices for each project and escalated risks to the Project Manager.

Created and delivered monthly and quarterly status reports.

Tracked metrics across projects and used them as benchmarks for improvement initiatives.

Created process flow diagrams using Microsoft Visio to map out business processes to identify current and future state.

Documented key business processes and rules that could be automated.

Created standard operating procedure documents to identify key processes.

Created and delivered meeting minutes to key stakeholders.

Compiled reports to create dashboards to be utilized during meetings with executives.

Reviewed policies and updated as needed.

Managed sprints in JIRA.

Created user stories and planned them across sprints.

Split complex user stories to create simple stories and groomed sprint backlogs.

Mapped business processes and implemented solutions for process improvement.

Collaborated with the Enterprise Security team to conduct penetration testing on various systems. Created reports based on test results.

Successfully overhauled the reference architecture used in the organization to eliminate interdependency and created a more streamlined process for projects.

Reviewed performance metrics within the department and provided solutions for improvement.

Envision Healthcare, Nashville TN Jan 2018 – Feb 2020

Business Analyst

Designed and coordinated an optimized clinic schedule through the Schedule Optimization Project, achieving 90 percent of service level targets, converting patient appointment schedules from manual to automated entry, and reducing time spent by 45 percent.

I worked closely with stakeholders such as clinic staff, administrators, and IT personnel, to understand their needs and gather requirements for the new automated scheduling system. Which involved conducting interviews, workshops, and surveys to capture all necessary information.

Analyzed the existing manual scheduling process, identified inefficiencies, and documented the current workflow. As well as defining specific goals and objectives for the project.

Worked closely with the UX design team to develop an optimized system design.

Created process maps and workflows to illustrate the new scheduling process which involved identifying opportunities for streamlining and optimizing the clinic’s operations. changes in the appointment booking systems, cancellation policies, and patient prioritization to improve efficiency.

Assisted in the testing phase of the new automated scheduling system. This includes creating test scenarios, coordinating user acceptance testing (UAT), and documenting any issues or bugs.

Facilitated meetings with SMEs and department directors to gather information to be used in mapping the current state.

Created and delivered monthly status reports to key stakeholders.

Communicated risks with the project manager and provided mitigation plans.

Facilitated meetings with vendors and internal stakeholders and documented all requirements discussed.

Managed sprints in JIRA and provided sprint reports to management.

EDUCATION & CERTIFICATIONS

Scrum Master Accredited Certification Feb 2023

Bachelor’s Degree in Business Administration

in Marketing May 2012

Lead City University, Nigeria

.

Contact this candidate