Summary

Customer service representative with over 5 years of experience and proven history of handling high-pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology and financial services industries.

Experience

Saint Luke's Health System Kansas City, MO

Clincal Navigator 05/2023 - Present

Position responsible for assisting providers and the nursing team in the delivery of professional medical care. Specific duties include pre-visit planning, rooming patients, obtaining vitals, utilizing the EMR system, scanning and downloading of documents, administering injections, vaccine coordination, telephone screening (with protocols), phlebotomy, assist with procedures (as needed), and duties as assigned based on respective clinic need. Incumbent in position must have excellent customer service skills and professional demeanor at all times. May be responsible for covering front office job duties as needed.

Convey Health Solutions Lenexa, KS

Customer Service Representative 07/2022 - 05/2023 Process requests for OTC items received from health plan members via mail or phone call. Update account information such as billing options and changes of address or phone numbers. Answer questions pertaining to mailings sent out by the company periodically. Make concise and detailed notations as it pertains to member records. Submit mail requests for beneficiaries such as ID card. Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage. Research premium billing discrepancies and prescription claims processed TrialCard, Inc Kansas City, MO

reimbursement Specialists 08/2020 - 07/2022

A reimbursement specialist ensures that healthcare providers and organizations are appropriately reimbursed for their services. They are responsible for verifying insurance coverage, submitting reimbursement claims, and communicating with insurance companies, patients, and healthcare providers. Skills

Computer skills, Customer service, Communication skills, Front desk, Microsoft office, Cash handling, Typing, Microsoft word, Computer literacy, Aed, CPR

Education

Concorde career college Kansas City, MO

Medical assistant 07/2022

3.8 GPA

University of Central Missouri Lees Summit, MO

medical office assistant 08/2011

Interview patients and record their medical history. Measure patients' vital signs, such as their blood pressure and weight. Help physicians with patient examinations. Give patients injections or medications as directed by physicians and as permitted by state law.

Certificates

Medical office Assistant, AED, CPR Certified

Tiffany Callis

816-***-**** ad3dt4@r.postjobfree.com Blue Springs, MO