Customer Service High School

AnalynCorpuz

Customer Service Expert

I'm am Reliable energetic and resourcesful with four

years of experiences in resolving customer complain and promoting conflict resolution.

Expertise in client services, account management,

relationship building and communication .

PROFILE

Mobile: +639*********

Address: Purok 5 Brgy Singalat

Palayan City Nueva Ecija

Current:Blk 12 Lot 3 Parkwood Hills

Violago Homes Silangan Q.C.

Email: ***************@*****.***

CONTACT

Palayan City National high school

2012 – 2016

Technical Vocational Learning

Palayan City National High School

2016-2018

English Proficiency/Palayan City Institute

2018-2019

EDUCATION

(Oct 2018- June 2022)

Sutherland Global Service (Tarlac-Palayan City)

Customer Service Representative/Technical Support

• Handles Customer Inquiry for where's my stuff, status of the item, returns,refund and Replace.

• Walk through the customer to online services or how to log in with the account

• Troubleshooting the device of the customer.

(June 2022-April 2023)

Telemarketing Collective Solution Inc

Car Insurance -WORK FROM HOME SET UP (Quezon City)

• Assisted the customer to have scheduled appointment through Service Provider there vehicle.

• Assisted customer how to purchase the insurance and the coverage of the insurance.

• Register the information of the customer to the system for future appointment schedule.

(AUGUST 21 2024-current)

CONCENTRIX PHILIPPINES

United Healthcare

•Assited Customer filling claims,appeal,denied and everything about claim .

•Assited member finding new doctor, schedule appointment, finding nearest hospital,nearest facility,list of medication,list of coverage with plan WORK EXPERIENCE

• Excellent written and verbal communication skills.

• Strong communication

• Tolerant and flexible

• Precise data organization and multitasking skills

• Experienced with Microsoft office softwares (word,excel, PowerPoint etc)

KEY SKILLS

Contact this candidate