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Customer Service Data Entry

Location:
Lawrenceville, GA
Posted:
February 05, 2024

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Resume:

Kijana Horam

**** ***** ****** ****** ************* GA,

678-***-****

ad3ds8@r.postjobfree.com

ad3ds8@r.postjobfree.com

Objective

I aspire to strengthen my knowledge of pharmaceutical science and obtain a position in the Pharmacy field.

Education

University of Georgia, Athens, Georgia

Major: Pharmaceutical science Expected Graduation: December 2023 Skills

● Communication/ Customer Service

● Critical Thinking Skills

● Computer Proficiency

● Medical Billing

● Medical scheduling

● Medical Records

● Insurance Verification

● HIPPA

● Data Entry

● 4 years experience with Microsoft

● 4 years experience with Excel

Experience

December 2022 - Current

Publix Pharmacy, Watkinsville, GA- Licensed Pharmacy Technician

● I work under the supervision of the pharmacist to ensure the safety and health of patients.

● I help the pharmacist dispense, locate, pack, and label prescribed medications.

● I receive prescriptions and check their validity; process prescriptions electronically and ensure all information is complete and accurate, and also select the appropriate medicine and measure dosages to fill prescriptions.

● Read and interpret physicians' orders received in the pharmacy and transcribe the same onto the pharmacy computer system. Work is verified by a licensed pharmacist. 2

● Prepare in accordance with pharmacy law and standards of pharmacy practice, patient RX’s to be dispensed after pharmacist approval.

● Greets customers and takes prescription (RX) requests.

● Assists pharmacist by counting RX pills or measurement of liquids; labels the prescription bottles.

● Put customer information in the pharmacy computer system.

● Prints prescription labels, including appropriate prescription information to ensure the customer understands dosage, side effects, etc.

● Answers all phone calls and processes payments from customers.

● Maintain inventory of adequate supplies of medications.

● Prepares and maintains all necessary records on prescriptions, patient charges, and inventory.

September 2021 - January 2022

Ideal Body Institute, Atlanta, GA - Medical Receptionist

● I answered and directed phone calls while logging details about patients into the system.

● I scheduled appointments for the doctors while working around their schedules.

● I respectfully greeted each client while effectively directing them and presenting useful information.

● I made sure that the office was presentable and professional.

● Maintained HIPPA confidentiality.

● Insurance verification knowledge

● Demonstrated organizational and communication/customer service skills

● Knowledge and skill in the utilization of computer application

● Problem-solving skills

● Ability to type 40 words per minute

● Ability to effectively communicate with individuals in all levels of responsibility. June 2021 - August 2021

Voice Nation- Moneypenny, Duluth, Ga - Virtual Receptionist and Sales

● I assisted multiple companies with their clients and provided solutions to their problems

● I connected and built relationships with these companies by helping them execute sales and extend their business to new clientele

● Navigating computer systems

● Composing professional emails

● Maintaining a professional voice through phone calls

● Representing clients

● Promptly and efficiently handling inbound phone calls and relaying messages to clients, ensuring clients never miss a call

● Entering caller information into the system in an accurate and timely manner

● Delivering the highest levels of customer service to clients at all times 3

Activities/Honors:

● Scholarships (May 2019-2023)

● Medecins Sans Frontieres- Doctors Without Borders (January 2023- Present)

● Haute Creatives Agency ( October 2022- Present)

● Pre-Pharmacy Society (October 2022- Present)

● Infusion UGA Magazine (October 2022 - Present)

● Future Health Association (August 2015-May 2019)

● Hispanic Organization Promoting Education (August 2015- May 2019)



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