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Customer Service Team Member

Location:
Bloemfontein, Free State, South Africa
Posted:
February 05, 2024

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Resume:

Summary

A pleasant, proficient Administrator and a financial assistant who has a track record of ensuring things run smoothly behind the scenes of an office. Evonne is an effective team member who can meet deadlines and ensure that the highest standards of Office organization are always maintained. She has a methodical and thorough approach to work, and will go out of her way to maintain an enjoyable and clean working environment. She has experience of working with the general public, both face-to-face and over the telephone and is someone who will always go that extra mile to get things done. Right now she is looking to work in a company that offers excellent opportunities for personal and professional development. Skill Highlights

• Administrative Skills • Providing high quality Customer Service

• Organizational skills • Highly motivated

• Calm and composed under pressure • Resolving and managing queries to and able to work to tight deadlines. closure Service-focused

• Able to maintain confidential information.

Experience

Free State Department of Education (Xhariep District) Contract 2009-2010 Receptionist (District Director’s Office)

Duties:

• Managing Director’s diary and managing meeting rooms.

• Handling event coordination, both internally and externally

• Handling queries and complaints via email and general correspondence.

• Transferring calls as necessary.

• Receiving and dispatching deliveries.

• Arrange project progress meetings, venues as well as refreshments.

• Arrange workers training and committee meetings, venues as well as refreshments.

• Taking minutes, agenda, memorandum and distribute to various project forums. MOTLALEPULE

EVONNE

MAKHOBOLO

ID NO: 861*********

Address:

Block E2/106 Furgerson Street, Brandwag

Bloemfontein, 9301

Phone:

+27-60-470-****/ +27-63-425-****

Email:

ad3dru@r.postjobfree.com

• Provide support in the preparation of submission document.

• Perform data capturing for record keeping purposes for the district office.

• General administration and filling documents

HR Leave officer January 2011-December 2011

Free State Department of Education (Xhariep District) Contract Duties:

• Maintaining district official’s records.

• Implementing district officials leave days.

• Arranging meetings and venues

• Taking minutes in interviews.

• Assisting officials in completing pension forms and medical application forms. Represantative 2012-2013

Avbob mutual insurance Duties.

• Marketing and sales of funeral policies.

• Data capturing.

• Maintain image and client service.

• Obtain and assist clients’ complete forms.

• Calculate premiums for clients.

Telemarketing Agent January 2014- December 2014

Call2Save Marketing Consultants (MIWAY) Duties.

• Marketing short term insurance telephonically.

• Warming leads.

• Data capturing.

• Handling Client queries.

• Updating client’s records.

Administrator 2019- To date

Built Africa Youth Development centre (Non-profit) Organization Pretoria Duties.

• Manage the reception area.

• Face –to –face assistance with clients.

• Answer phone and take messages.

• Typing of minutes and any other administrative documentations.

• Keep diaries of project coordinator/ Centre manager.

• Procurement of stationary supplies and the monitoring of stationary utilization.

• Assist clients with compiling of CV’s and creating of email accounts.

• Assist with registration on employment database.

• Assist with access to internet access to Job Seekers.

• Provide Newspapers and Notice boards for Job-seekers to check from.

• Update of notice board.

• Ensure daily attendance registers are signed.

• Source for quotations.

• Completing of RFM and RFP’s as and when required.

• Provide Monthly reports according to DSD templates to the Project co-ordinator / Centre Manager.

• Maintaining of all required DSD registers.

• Typing of minutes.

• Update filing and re-open new files.

• Arrangements for meetings / training/ staff development sessions etc.

• Compiling and maintaining asset register.

• Compiling and maintaining of stock and grocery register.

• Data base to be updated.

• General administrative.

• Manage open days, community outreach, career expo’s etc.

• Participate in fundraising initiatives.

• Ensure housekeeping.

Telemarketing Agent 2023/09/04 to date

Business to Business Data (Marketing Company)

• Marketing short term insurance telephonically.

• Warming leads.

• Data capturing.

• Handling Client queries.

• Updating client’s records.

Education

SESTO Training Consultants 2017

NQF level 4 Certificate

Marketing essentials

KLM Empowered Human Solutions

2010

NQF level 4 Certificate

Business Administration

Kagisho Comprehensive Secondary

Matric

Commercial Subjects without Mathematics

Languages

2004

English, Afrikaans, South Sotho, iSizulu, isiXhosa, Sepedi, Setswana Reference

Mr T Tsupane (Mentor): Free State Department of Education Xharipe District Contact Numbers: +27-76-510-****

Mrs M Tritsikas (Mananger): Provantage Media Group (SESTO training Consultants) Contact Numbers:

+27-71-421-****

Mrs K Ncube(Supervisor Manager) Built Africa Youth Development Centre Contact Numbers: 012-***-****/ +27-84-503-****



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