Customer Service Representative
Resume:
SHANTOY CAMPBELL
Montego bay, St james
******************@*****.***
PROFESSIONAL SUMMARY
Diligent customer service professional accustomed to providing exceptional customer service by listening to customer needs, articulating product benefits and creating solutions that provide value to customers. Highly organized, self-motivated, reliable and able to perform duties with minimal supervision. SKILLS
● Good time management & Good communication skills
● Excellent customer service & Adaptable
● Analytical thinking
EMPLOYMENT HISTORY
Concentrix- customer service advisor 2022-2024
● Prepared for customer inquiries by studying products, services and customer service policies.Filed accident claims to be processed at the DRU, understand customer needs, resolve issues. ITEL-customer service representative 2021-2021
● Handled inbound and outbound communications from customers. Provided basic troubleshooting steps to assist customers in resolving issues at hand Port Security Corp- Sangsters International Airport-security officer 2019-2021
● Directed individuals through security processes, clearly explaining policies, and procedures.Prohibited access to restricted areas, checking,verifying identification,Completed regular safety inspections to determine hazards and identify suspicious individuals.
Findlays wholesale- Supervisor 2018-2019
Scheduling expenditure, managing retail staff, including cashiers and people working on the floor BCIC-Administrative Assistant 2017
● Maintained organized client and application records. Documented underwriting files, supporting acceptability, assessed clients background and review insurance applications New Testament ECI basic school-Teachers assistant 2015
● Prepared spaces and materials necessary for daily tasks. Organized paperwork and supplies for easy accessibility. EDUCATION AND QUALIFICATION
Belmont Academy-High School diploma
● English A ● Mathematics ● Chemistry ● Agriculture(single award) ● Social studies
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