Chardonnay Polson

Fayetteville, NC *****

ad3dqd@r.postjobfree.com

+1-910-***-****

Work Experience

CSR/Billing/Technical Support 1

Continuum Global Solutions - Fayetteville, NC

December 2022 to March 2023

● Assist Customers with payment arrangements and payment modifications.

● Assist Customers with billing and account information.

● Perform Tier Level 1 Troubleshooting for their mobile and handheld devices.

● Perform upgrades and feature adds as needed and assist Customers with orders and promotion applications.

● Troubleshoot any promotion fall outs and maintain required metrics protocol.

● Update Customer Account as needed; Case management.

● Resolved common and complex issues by determining the needs of the customer and immediately oering favorable solutions.

● Transferred calls to necessary departments to assist with customer's needs.

● Gathered credentials and verified required information.

●Developed/presented customer service solutions and/or suggested additional items. Customer Service Representative

Sykes Enterprises - Fayetteville, NC

December 2021 to December 2022

● Handle important emails and inbound calls as well as keep records of customer complaints.

● Perform necessary maintenance on customer accounts such as inputting and updating customer accounts.

● Determining amount of deposit/fees required from established guidelines.

● Update Customer Account as needed; Case management.

● Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

● Listen attentively to the caller's needs to ensure a positive customer experience.

● Access electronic and paper cataloging systems to look up product information and availability.

● Strive for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

● Excel within a service-oriented company, demonstrating a talent for communicating eectively with customers from diverse backgrounds.

● Organized customer information and account data for business planning and customer service purposes.

Nursing Assistant

Cape Fear Valley - Fayetteville, NC

August 2021 to December 2021

● Performed clerical duties, such as word processing, data entry, answering phones, and filing.

● Maintained accurate records of patient care, condition, progress, and concerns.

● Monitored vital signs, such as blood pressure and pulse.

● Responding appropriately to the physical, emotional, and developmental needs of patients.

● Assisting with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; oering fresh water and snacks; helping patients ambulate; and turning, positioning, and transferring patients.

● Collect, store, and label biological specimens.

● Sterilize medical equipment.

● Keep hospital supplies properly stocked and organized.

● Participation in the nursing process during delivery of patient care.

● Assisting in providing nursing care to patients and collecting data for assessment of physical, psychological, and social dimensions under the direction of the Registered Nurse.

● Represents the hospital in the community and within the hospital by maintaining confidentiality regarding patients and hospital matters and by presenting the hospital in a manner that will best market the services provided.

● Performs other work-related duties and activities as assigned or requested by immediate supervisor.

● Float to dierent floors as needed when there is a shortage of sta. Lead Teacher

Marketplace Creative Schools - Fayetteville, NC

December 2020 to May 2021

● Created and assigned interactive lesson plans for adolescents to learn the basic early learning skills to enter primary educational school.

● Kept track of children learning progress through evaluation reports which were developed and explained to parents daily.

● Established the necessary care for each child’s needs consistent with their age and stage of development.

● Developed and executed activities designed to encourage the social, physical, and intellectual development of children.

● Managed to recognize problems and devise positive approaches to overcome issues.

● Organized parent conferences on a regular basis and in any emergency situations.

● Ensured that appropriate and equal levels of physical attention and care are given to each child.

● Ensured that the group of children is exposed to emergency and evacuation procedures through periodic drills and games

● Developed, implemented, and assessed school-age programs based upon developmentally appropriate practices.

Prep/Cook/Lead Cashier

Circle K - Fayetteville, NC

April 2019 to January 2020

● Entailed making a proper account for items being brought into the company as well as taking account of their sales or disposal.

● Supervised checkout stations and customer service areas while maintaining a positive checkout and customer service experience for customers.

● Cooked and prepared food for the deli bar, maintained appropriate food temperatures and made special orders for customers.

● Facilitated inter-departmental communication to eectively provide customer support.

● Worked as a deli associate (prep, fryer, rotisserie, dishes) cashier and overnight remodel/cleaning crew. Waitress/Hostess

Wae House - Fayetteville, NC

October 2018 to January 2019

● Assisted guests with making menu choices in an informative and helpful fashion.

● Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

● Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

● Appropriately suggested additional items to customers to increase restaurant sales.

● Answered questions about menu selections and made recommendations when requested.

● Consistently deliver exceptional customer service by quickly and eciently clearing restaurant tables.

● Assisted servers and dining room hosts and quickly responded to guests' needs.

● Quickly and thoroughly swept and mopped floors, removed trash, and cleaned and stocked restrooms.

● Actively complied with all health department regulations and rectified issues immediately. Education

Bachelor's in Sociology and Interdisciplinary Studies Fayetteville University - Fayetteville, NC, US

May 2023 to Present

Associate's in Early Childhood Education

Fayetteville Technical Community College - Fayetteville, NC, US August 2019

Skills

• Processed accounts receivable and assisted in reconciling accounts payable.

• Followed up with customers regularly regarding services scheduled and payments due.

• 56 WPM (252 CPM) Communication Time Management Microsoft Oce Solution oriented Attention to detail Inventory Client relations Computer proficiency Critical thinking Adaptability Data entry Customer service CNA BLS Collaboration Research Project Development Analytical Teamwork Call center Sales

• POS

• Caregiving

• Childcare

Certifications and Licenses

CNA

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