Pk Thomas

Mumbai, Maharashtra

ad3dq8@r.postjobfree.com

+91-987**-*****

Strong business acumen with an ability to execute a wide range of sales & marketing strategies to establish market presence as well as increase revenues and profitability for the products & services of the hotel

Proficient in creating recipes and maintaining hygiene of food; adept in managing functions like menu planning, inventory management and guest relations Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the units Expertise in managing Hotel Operations including Infrastructure, Restaurants, Banquets, etc. with focus on top-line performance through strategies & distribution management Deft in training the juniors and developing service standards & operational policies for business excellence

Excellent in managing entire gamut of hotel operations including designing of hotels / heading operations, starting operations from Scratch for the purpose of ensuring compliance with standards. A creative & open-minded person with the ability to follow instructions and willingness to learn new cooking methods, recipes & menus

#readytowork

Work Experience

Head Cashier/ F & B Coordinator/Accounts Clerk / Senior Head Cashier F & B Outlets Dubai - Dubai, AE

May 1999 to August 2010

• Worked in Finance Department for Fusion Restaurant and Specialty Restaurant Roof Top lounge and terrace, Dubai (5 Star Resort)

• Managed to work in the Greatest Resort in the Middle East i.e.,

The Palace

Arabian Court

Residence

SPA, Dubai

Restaurant/F&B Supervisor

Grand Hotel - Mumbai, Maharashtra

1983 to 1999

Key Result Areas

• Supervised VIP guests' arrivals & departures, took them for property round and ensured their entry & exits were recorded at the security

• Organized meetings, interviews, events & other similar activities and booked conference room & meeting rooms

• Checked housekeeping status of executive office, newspaper and magazine arrangements

• Supported F&B and travel arrangements for client visits and board meetings; maintained courier register and kept record of incoming & outgoing letters

• Interacted with vendors and agencies for signing effective corporate deals and contracts for AMCs

• Ensured timely resolution of employee grievances and maintained harmonious working environment at all levels

• Conducted regular inspections for sanitation, order, safety and proper performance of assigned duties; inspected storage rooms, utility & janitorial closet & so on for upkeep and supply control

• Maintained documents like safety rules, operations & maintenance instructions and procedural manuals

• Administered the main facility of the hotel with activities like maintenance of office equipment, transport, housekeeping and record keeping of office stationery

• Identified & networked with cost effective & reliable vendors/ suppliers for purchase of requisite materials through supply/ execution contracts including procurement of capital equipment and preparing purchase bills

• Acted as SPOC for all administrative matters like timekeeping & attendance, canteen management, guesthouse management, upkeep & repairs of company's assets, telephone lines, mobile phones, logistics & courier services, procurement, storage & issue of stationery and compensation of employees Outlet Manager (Disco & Pub manager)

Hotel Crown International - Dubai, AE

1997 to 1998

Front Office Receptionist/ Cashier

Hotel Ramada Inn - Mumbai, Maharashtra

1995 to 1997

Restaurant Bar Manager

UN Restaurant in Central Africa

1994 to 1995

Event organiser

Room Service Captain / Cashier

Hotel Rangsharda - Mumbai, Maharashtra

1993 to 1994

Coffee Shop Manager/Cashier

Saudi Arabia

1991 to 1993

Education

AEC / DEP or Skilled Trade Certificate in Hotel and catering mgt Delhi institute - India.

Skills

• Strategic Planning Profit Centre Operations F&B Operations Quality Assurance & Control Team Management Sales & Marketing Facilities Management Client Relationship Management Budgeting & Manpower Management

• Word Processing & Data Entry

• Knowledge of Windows 98

• Expertise in MS Office 2000

• Understanding of Page Maker

• Trained in MS PowerPoint

• Internet Applications & Email

• Handling food & beverage, banquet, conference & formal dining reservations and coordinating with guests for resolving their concerns / needs

• Planning & executing banquet and party menus for various events; organizing and executing national & international food festival and theme parties

• Creating business development procedures, service standards and operational policies & guidelines for maintaining quality & hygiene quality standards

• Devising and implementing several training programs for kitchen staff

• Recruiting & training the staff; conducting staff training on hygiene & food preparation according to the menu

• Ensuring implementation of policies & procedures in the operating systems to achieve greater customer delight; performing menu engineering and analysis on existing menu to improvise customer satisfaction

• Interacting with clients, handling requests & resolving complaints; minimizing the food complaints in banquets by collating direct feedbacks from guests FREELANCE EXPERIENCE 2010

• till date: Self Employed in Financial market and stock holding

• Customer Service

• Food Service

• Crew Member

Contact this candidate