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Deputy Manager Account Management

Location:
Hyderabad, Telangana, India
Posted:
February 05, 2024

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Resume:

SANJEEV KUMAR K

India Mobile: +91-915**-***** Email: ad3dp2@r.postjobfree.com linkedin.com/in/sanjeevkumarkannaiyan PROFILE SUMMARY

Versatile professional with over nine years of experience playing various roles and currently serving as Deputy Manager. Excellence in performing configuration of new trunk/deletion of existing trunk for both PRA's & SIP circuits. Proficient in recording logs for all changes made in system. Articulate communicator with outstanding analytical abilities, problem-solving, decision-making and interpersonal skills.

CORE COMPETENCIES

Consummate in STP alarm monitoring and fault management with profound knowledge of CDMA, GSM protocols and knowledge of end-to-end analysis of CDMA, GSM

Exceptional in implementing and managing new TEKELEC STP for MTS PAN INDIA network

Sound cognizance of SS7, and protocols such as SCCP, INAP, TCAP, ISUP, SIP, TUP, BSSAP, MAP, CDMA & GSM call processing, Diagnosis of faults and troubleshooting same

Adroit at Fault/Performance trend, analysis, reporting and recommendation, daily health check-up KPI analysis and report delivery

Dexterous at managing System gradation (Hardware and Software)

Deep Knowledge of SIP Call flow & its messages ISUP Call flow & its messages VAS, IVR Flow, SDP, IN Billing

Elementary knowledge of LINUX Platform

SKILLS

Fault Management Troubleshooting Issues Resolution

Billing Configuration Improvement Plan Analysis & Testing

Network Optimization

Account Management

Escalation Complex Fault Reports Generation

TECHNICAL SKILLS

Operating System Windows, Linux/Unix

Programming Languages C, C++

Equipment & Tools STP(Signal Transfer Point), ProComm Plus, Ultra VNC Viewer, Protocol Analyzer & Wire shark, Eye Beam, Putty, Huawei Operations & Maintenance, NSN Workbench, Genview 6.0, Empirix, DMS 100, Genband C2

TRAININGS

40 hours of Ringcentral MVP Virtual Training at Vodafone. (Related to Technical)

Lean Six Sigma – White Belt at Vodafone. (Related to Change Management & problem-solving supporting projects) WORK EXPERIENCE

Vodafone India Services Pvt. Ltd Deputy Manager Oct 2018 - Till Date Responsibilities:

Perform Routing of Fixed lines to PRA/SIP trunks

Participate in Configuration of new trunk/Deletion of Existing trunk for both PRA’s and SIP Circuits

Conduct Augmentation and De-augmentation of channels

Incorporate features to fixed line numbers

Involve in regular documentation of knowledge transfers from onshore team

Monitor config changes made daily and undertake recording logs for all changes done in system Black N Green Mobile Solutions Pvt. Ltd., India Senior Engineer (Technical) Nov 2016 - Sep 2018 Responsibilities:

Prepared IVR Flows as per project requirements

Uploaded necessary prompts shared by our product team

Performed SIP/SS7 configurations as per operator requirements

Took part in Billing Configurations

Collaborated with clients to complete configurations on both sides

Undertook final UAT with clients, Based on their feedback If required troubleshooting is done and product is been launched through promotions like SMS/OBD/EOCN etc

Evaluated Revenue reports

Took up WAP Promotions, OBD & SMS promotions done daily basis based on operator's approval Vestel Telecom Services, India Network Executive (ILD Switch Engineer) Jul 2016 - Nov 2016 Responsibilities :

Managed Interconnection process on daily basis with new carriers for International ways traffic (Incoming/Outgoing)

Conducted Test calls with carriers post configuring and SIP messages of test calls were evaluated

Perform configuration of TG for new carriers Huawei, Nokia Seimens Network and Genband Switches

Conducted IP Configuration on SBC of both Huawei and NSN on daily basis

Performing augmentation of E1’s for existing carriers daily, as per requirements of carriers. (In Huawei, NSN and Genband Switches)

Carried out Deletion/De-Augmentation of E1's for existing carriers daily, based on requirements of carriers. (In Huawei, NSN and Genband Switches)

Generating reports like Dashboard, Capacity re-groom sheet and Utilization report on SBCs, according to which capacity changes are done for existing carriers

Involved in shifting E1s on Backbone TGs

Received Wireshark Pcap traces from Empirix Server for examining carriers' call failure issue

Preparing reports on ASR, Sez, CLINE, utilization of all carriers EMPLOYMENT HISTORY (Previous)

Project Fixed Core - Voice Implementation

Client Vodafone New Zealand

Organization Vodafone India Services Pvt. Ltd., India Duration Oct 2018 - Till Date

Designation Deputy Manager

Project Magic Voice, Adcom, @Home, Learn Arabic & Religious services Client Digicel Haiti, Digicel Suriname, Mobicom Mongolia, Cellcom Guinea Conakry Organization Black N Green Mobile Solutions Pvt. Ltd., India Duration Nov 2016 - Sep2018

Designation Senior Engineer (Technical), Deployments & Operations Project ILD Traffic Configuration – Cross border connectivity via TSP’s. Organization Vestel Telecom Services

Duration July 2016 - Nov 2016

Designation Network Executive

Project L1, L2 & L3 Technical Support for Tekelec Eagle STP (Signalling Transfer Point) Organization ZTE Telecom Pvt. Ltd., India

Duration Dec 2014 - May 2016

Designation STP Engineer

INDUSTRIAL VISITS

Undergone Industrial Visit to:

o ISRO (Indian Space Research Organization) is located at Sriharikhotta, Nellore District, Andhra Pradesh, India o NARL (National Atmospheric Research Laboratory) is located at Tirupathi, Andhra Pradesh, India ACADEMIC PROJECT

Title: Bayesian Approach to Maximize Spectrum Utilization Using Cognitive Radio EDUCATION

Bachelor of Engineering (B.E) in Electronics and Communication Engineering from Rrase College of Engineering Affiliated with Anna University, Chennai, India - 2014



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