Raul Rivera

*** ******* ******—Leonia, NJ *****—201-***-****—ad3dnc@r.postjobfree.com

Goal-oriented and collaborative IT professional with experience designing, implementing, configuring and administering, computer hardware and software systems. Demonstrated analytic and problem-solving skills. Proven ability to assess needs, define requirements, develop and execute technical solutions that rationalize and improve operating efficiencies. Skilled communicator able to reach technical and non-technical audiences. Experience creating and documenting policies and procedure to meet the needs of dynamic environments.

TECHNICAL Skills/Competencies

LAN/WAN Hardware / Software— MS Windows Server 2000, 2003, 2008, 2012.2016

MS Windows XP, 2000, 7/8/10/11 Desktop/Workstation Operating Systems

Email provisioning of iPhone/Android

Backup Strategy Job Scheduling Software Tivoli/Team Viewer/Bondguard/Maestro/Veritas NetBackup

MS Office and Visio 2013/2010/2007/2003/XP/2000

Work with Remedy ticketing System and Service Now

TCP/IP Ethernet Networking—DHCP and static IP addressing—RAID—VMware—Wireless Networking—work with Active Directory in 2008 and 2012 server. Data recovery tools.

EXPERIENCE

Two Sigma ---Secaucus New Jersey March 2023-present

Datacenter Tech

Carried out responsibilities in accordance with the organization’s policies, procedures and state, federal and local laws.

Ensured compliance with all company policies and procedures, including safety rules and regulations.

Provided direct Level 1 technical support to client’s on-site personnel.

Performed IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration.

Completed assigned tickets in timely manner within the Client SLAs.

Updated asset tracking inventory in accordance with work instructions.

Install fiber and copper cable from switch to patch pane to server.

Prepare old hardware for liquidation and keep an accurate inventory.

Audit Data Center and update inventory of active server.

Alliance Bernstein—Clifton New Jersey January 2022 -March 2023

Datacenter Analyst

Carried out responsibilities in accordance with the organization’s policies, procedures and state, federal and local laws.

Ensured compliance with all company policies and procedures, including safety rules and regulations.

Provided direct Level 1 technical support to client’s on-site personnel.

Performed IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration.

Decommission of VMs

Resize of VMs in Azure environment

Completed assigned tickets in timely manner within the Client SLAs.

Updated asset tracking inventory in accordance with work instructions.

Resolved reported incidents in the software and hardware environment.

Maintained incident management system with up-to-date information on ticket progress.

Completed assigned tickets in timely manner within the Client SLAs.

Updated asset tracking inventory in accordance with work instructions.

Provisioned and deployed internal VoIP telephones.

Provided support services for client’s conference rooms.

Performed customer support related tasks and special projects as assigned by management.

Liaised as necessary interdepartmentally to seek resolutions to all reported issues.

Uni-Data -- Clifton, New Jersey March 2017-January 2022

Datacenter Tech

Wipe, sort and store hard drives from decommissioned servers.

Manage firmware updates for all HP servers.

Rack and stack servers as they arrive or are decommission

Connect network and ilo connections to servers

Reclaim network connections from decommission servers

Break fix any hardware issues with HPE servers and work HPE to replace any parts under warranty

Update drivers and firmware for HPE servers

Build Windows Servers using SCUM

Allergan -- Jersey City, New Jersey May 2016 to December 2016

Support Technician

Carried out responsibilities in accordance with the organization’s policies, procedures and state, federal and local laws.

Ensured compliance with all company policies and procedures, including safety rules and regulations.

Provided direct Level 1 technical support to client’s on-site personnel.

Performed IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration.

Resolved reported incidents in the software and hardware environment.

Maintained incident management system with up-to-date information on ticket progress.

Completed assigned tickets in timely manner within the Client SLAs.

Updated asset tracking inventory in accordance with work instructions.

Provisioned and deployed internal VoIP telephones.

Provided support services for client’s conference rooms.

Performed customer support related tasks and special projects as assigned by management.

Liaised as necessary interdepartmentally to seek resolutions to all reported issues.

Mentored other Deskside Support Technicians as required.

KPMG -- Montvale, New Jersey September 2013 to January 2016

Call Center Support Engineer

Provided organization-wide phone support for hardware (desktop, laptop and servers), software and networking issues.

Responded to internal client issues via the KPMG Remedy incident ticketing system. Resolved, routed or escalated issues as needed within a defined time frame to ensure client satisfaction.

Planned and managed organization wide desktop operating system upgrade from Windows SP to Windows 7.

Conducted training on the new operating system and provided ongoing support to ensure optimal performance.

Provided overnight support for overseas teams.

SHI -- Somerset, New Jersey September 2011 to March 2013

Cloud Administrator

Managed client relationship including software and hardware procurement, deployment planning, configuration, data center optimization, IT asset management and cloud computing solutions.

Worked directly with clients answering incoming support calls, emails web portal requests; documenting, triaging and troubleshooting environment issues. Escalated issues to SME as needed.

Used VMware, monitored cloud environment, responding to warnings and alarms, resolving issues or escalated issues to SME as necessary.

Managed EMC backup systems, monitoring process thru successful completion.

Troubleshoot SaaS (Software as a Service) partner platform performance and issues.

Monitored and managed data-center security systems and access.

Interface with SHI cloud resources and customers performing implementation and maintenance tasks for hardware and software installation, upgrades and maintenance.

Designed, documented and improved project and change management methodologies used for the SHI Cloud environment.

KPMG – Montvale, New Jersey April 2005-June 2011

Senior Operator

Closely monitored and managed global mission-critical system functionality and infrastructure in the data center and server room to ensure continuous enterprise-wide operations. Responsible for hardware (HP Proliant Servers) and software (Windows 2K/2K3/2K8/2K12 servers), responded to panel alarms, performed tape swaps, and monitored production backups among other tasks.

Documented operations and procedures to insure service continuity and provide new hire training. This documentation reduced the amount of time needed to train personnel from weeks to days.

Coordinated emergency software and hardware support across organization—involving as necessary, server administrators, DBA’s, and application managers related to the affected servers.

Requisitioned and replaced faulty server room hardware components and infrastructure.

Coordinated vendor visits for assessment and repair of network equipment.

Organized and managed stock inventory of replacement parts and equipment.

Developed and maintained stock part inventory database using MS Access to insure on-hand availability.

Recommended hardware/software modifications and implemented rollout of laptops for each operator.

Upgraded hardware minimized operator downtime, allowed remote access when providing off-hour

support and provided enhanced access to the KPMG infrastructure.

EDUCATION

Computer Learning Center — Certificate Electronics and Networking

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