Keri Burgess

Bessemer City, NC *****

704-***-****

ad3dlc@r.postjobfree.com

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in anticipating customer needs and schedule management. Seeking a fully remote position to expand skills and facilitate company growth. Skills

Conflict resolution

Verbal and nonverbal communication

Data management

Sales team leader

Management

Interpersonal skills

Time management

Multiline phone system

Recordkeeping and bookkeeping

Documentation and Reporting

Multitasking and Prioritization

CRM and Office Management Software

Experience

June 2013 - December 2023

Hoffman Home improvements - Gastonia, NC

Administrative Assistant

Composed correspondence, reports and meeting notes. Provided clerical and office management support while building long lasting internal and external relationships

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Managed incoming calls while providing information or transferring callers to appropriate personnel.

Conducted research online utilizing search engines such as Google or Yahoo!. Performed basic bookkeeping duties such as accounts payable and receivable entries and reconciliations

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

November 2008 - January 2013

Dollar Tree Stores - Kings Mountain, NC

Assistant Store Manager

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.

Maintained accurate records of all transactions, stock levels and employee performance metrics.

Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Oversaw daily cash handling procedures, reconciling discrepancies as necessary. Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.

November 2004 - November 2006

Gutter Guard - Gastonia, NC

Sales Team Leader

Coached sales team members on best practices for customer interactions. Developed and implemented strategies to increase sales performance. Monitored daily sales activities and provided feedback to team members. Established standards of excellence in customer service, product knowledge, and communication skills..

Analyzed sales data and generated reports for management review. Established standards of excellence in customer service, product knowledge, and communication skills.

Resolved customer complaints promptly and efficiently. Maintained accurate records of all sales transactions. Implemented effective methods of tracking customer feedback. Recognized employee achievements and rewarded top performers. Education and Training

South University-Savannah Online Savannah, GA

Some College (No Degree) Paralegal Studies

Continuing coursework in Business Admistration and Business Law 4.2GPA

Completed coursework in Psychology 101, Intro to Business Law, and Business Communications

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