Daniel Watkins

ad3djv@r.postjobfree.com 415-***-**** San Francisco, CA

Results-driven professional with a decade of diverse experience in various roles, specializing in luxury hospitality catering to residents and customers. Known for versatility, keen instincts in creating memorable experiences, and a polished appearance. Recognized as an enthusiastic and likable professional with a passion for learning and contributing to any aspect of the job. A reliable team player committed to enhancing organizational success and continuous professional growth.

WORK EXPERIENCE:

First Service Residential

LUMINA SF San Francisco, CA

Residential Relations Specialist Nov 2023 – Present

Verifying guests and visitors with an efficient building link system,

Ensuring accurate record-keeping and safety

Conducts daily audits of the package room, maintaining organization and efficiency.

Serves as the primary contact for residential issues, demonstrating exceptional problem-solving and customer service skills

Assisting residents with inquiries

Restoration Hardware RH

San Francisco, CA Gallery Host/Gallery Support

May 2022 - Sep 2023

Achieved excellence at Restoration Hardware through the following key responsibilities:

Cordially welcomed guests and provided high-quality assistance in furniture selection based on their preferences.

Scheduled design consultant appointments to optimize customer engagement and facilitate personalized service.

Conducted gallery tours to showcase product offerings and enhance customer understanding.

Ensured a professional aesthetic within the gallery by maintaining accurate inventory of design materials.

Contributed to gallery curation efforts, fostering an environment aligned with Restoration Hardware's brand image.

Maintained a polished appearance to uphold the high standards of the brand and create a positive customer impression.

Assisted guests navigate the building

Crescent Heights

NEMA SF - San Francisco, CA

Concierge Aug 2020 - May 2022

Managed the reception area, ensuring residents and guests entered and exited smoothly, while maintaining a clean and professional environment.

Answering the phone on the 1st or 2nd ring with a smile and pleasant tone

Addressed and resolved resident and guest complaints, showcasing effective problem-solving and communication skills.

Assisted residents promptly during apartment lockouts, ensuring quick resolutions for enhanced satisfaction.

Became proficient in key management systems, generating both one-time and permanent keys for residents, demonstrating adaptability and commitment to mastering relevant technologies.

Coordinated the handling and distribution of deliveries and packages, prepared shift reports, and managed guest accommodations successfully.

Admiral Security Services

Unarmed Security Guard San Francisco, CA

Jun 2015 – 2020

Implemented loss prevention strategies in various high-profile retail environments, which included undercover observation and confrontation of shoplifting suspects, surveillance via cameras, and merchandise recovery under strict regulations.

Provided a professional and deterring presence for multiple prestigious brands, ensuring safety from potential thefts, conducting hourly merchandise counts, and facilitating effective communication with store managers.

Demonstrated exceptional vigilance in security roles at large-scale events and construction sites, including greeting attendees, observing potential security risks, and diligently reporting shift activities.

Served in front desk and concierge roles at multiple residential properties, with responsibilities encompassing resident greeting, delivery handling, security monitoring of all units, and maintenance of orderly workspaces.

Managing entry and exit points and providing a welcoming and secure environment

Big 5 Sporting Goods

Sales Associate Hayward, CA

Oct 2013 - Apr 2015

Successfully facilitated the establishment of a new store location, demonstrating strong project management skills.

Leveraged comprehensive product knowledge to enhance customer experience and boost sales.

Ensured efficient handling and organization of shipments, maintaining optimal storage conditions and seamless operations in the shoe department.

EDUCATION:

San Lorenzo high school /San Lorenzo, CA

c/o 2013

PROFESSIONAL REFERENCES:

Robert Chao

Gallery Operations Leader at Restoration Hardware

Phone: 408-***-****

Brian Mulder

Asset Protection Specialist/Manager at Admiral Security Services

Phone: 510-***-****

Nadia Novak

Design Consultant at Restoration Hardware

Phone: 805-***-****

Tony Pacheco

Head Concierge at NEMA SF

Phone: 415-***-****

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