Danielle Aguirre

CA • +1-951-***-**** • ad3djh@r.postjobfree.com

Professional Summary

I have been trained and have acquired experience and knowledge in the Medical field. I am qualified with experience in customer service, and healthcare. I am self-motivation and am willing to learn and build with the foundation that I have and will obtain. Skills

Product Upselling

Data Entry

Customer Relationship Management

Sales Closing

Account Updating

Quality Assurance

Customer Service

Bilingual

Training Experience

Answering Questions

Resolving Issues

Customer Communications

Record Preparation

Call Center Customer Service

Procedure Assistance

Patient Scheduling

Medical Terminology

Indirect Patient Care

Payment Collection

HIPAA Compliance

Phlebotomy

Equipment Sterilization

Medical Terminology Knowledge

Medical Terminology in {english & spanish ]

Work History

Call Center Representative/Medical Assistant, 08/2023 to Current Island Dermatology – Newport Beach, CA

Adhered to company policies and scripts to consistently achieve call-time and quality standards. Responded to customer calls and emails to answer questions about products and services. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Placed outbound customer service or customer satisfaction calls to follow up on issues. Donor Specialist, 05/2021 to 06/2023

Life stream Blood Bank – San Bernardino, CA

Titled as a Mobile phlebotomist/Recruitment My roll with lifestream was obtaining donor demographics and getting vital signs from every donor before the donation assuring they were healthy enough to donate.After assuring Donor passed screening process i would take blood from the donor and on occasion if driver wasn't assigned to me i would package my own blood to be processed to blood bank.

I set up and clean up mobile blood drives from unloading and loading equipment off of box trucks and lift vans from planning and recruiting different company's to host blood drives throughout southern california.

Wellness Nurse, 02/2016 to 01/2018

The Recovery Room – Apple Valley, CA

I was the Initial point of contact for weight loss inquires, I answered approximately 20 calls daily. Explain weight loss program and different procedures spa provided to the public at health fairs and business events.

Explained and guide the public on how preventive care works and how to get them started on a health journey, Provided research and findings to Planning a healthy lifestyle and life changes to patients

Scheduled appointments for spa services

Received and distributed mail within the departments Injected patients with b12 and testosterone injections Managed inventory for office supplies weekly. Created invoices and processed deposits weekly for office.

Phlebotomist/Lab Assistant, 01/2014 to 12/2016

The High Desert Heart Institute

Served geriatric patients in a lab setting

Preparing specimens for laboratory testing performing screening procedures Verified test requisitions by comparing information with nursing station log Verified patient by reading patient identification and demographics Obtained blood specimens by performing venipunctures and fingersticks Monitored glucose levels by performing glucose tests recording results and reporting results to unit nurse-manager

Performed bleeding-times tests by entering results to the computer Maintained the day to day functioning of the lab, including collecting and organizing samples, maintaining cultures, growth

Ordering and inventory on lab supplies along with data entry. Education

Phlebotomy Tech Training : Phlebotomy, 01/2021

Phlebotomy Solutions - Hesperia, CA

Phlebotomy Certification : Phlebotomy, 01/2015

Mission Career College - Riverside, CA

Medical Assistant Certification : Medical Assisting, 06/2011 Newbridge College - Long Beach - Long Beach, CA

High School Diploma: 06/2010

Colton High School - Colton, CA

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