Customer Service Account Manager

Suzanne Acker

*** ***** ***, **********, ** ***** 912-***-**** ****************@*****.***

Skills Summary

Excellent customer service, a proven leader and able to inquire in depth into the bottom line making appropriate adjustments.

Education

Master of Science Criminal Justice

Saint Leo University 2000

Summa Cum Laude

Bachelor of Science Criminal Justice

Saint Leo University 1998

Summa Cum Laude

Experience

Aaron’s Sales & Lease

Customer Account Manager

10/2018 — Present

Manage Accounts team

Coach customers to achieve ownership

Maintain various reports to reach revenue goal

Consistently achieved goal

Dollar General

Lead Sales Associate

02/2018 – 10/2018

●Manage employees

●Open and close store

●Handle all cash management such as deposits and change fund

● Perform Customer service and handle complaints.

U.S. Secret Service

Special Agent

08/1998 – 03/2003

●Prepared written investigative reports for criminal prosecution in Federal and State court.

●Gave expert testimony in criminal courts.

●Prepared crime scene investigation and detailed analysis of evidence for use in criminal prosecution.

●Conducted interviews and interrogations of both Victims and Suspects.

●Provided physical security for POTUS and other visiting Heads of State.

●Prepared detailed analysis of site security concerns

Managed othe Agents and local law enforcement at site visits.

Savannah Police Department

Police Detective

01/1992 – 08/11998

●Prepared written investigative reports for criminal prosecution in State and Federal court.

●Gave expert testimony in criminal court.

●Prepared crime scene investigation and detailed analysis of evidence for use in criminal prosecution.

●Conducted interviews and interrogations of both Victims and Suspects.

●Organized Department’s first Financial Crimes Unit.

Awards and Acknowledgements

Gamma Beta Phi

National Honor Society

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