Customer service/ Guest Relations
Resume:
Houston, TX *****
**************@*****.***
EDUCATION AND
TRAINING
High School Diploma
Stanberry Home High School,
Houston, TX
March 2013
Associate of Science
Business Administration And
Management
Houston Community College,
Houston, TX
Expected in January 2026
SUMMARY
Hardworking Manager with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Focused Manager bringing 22 years of related experience, hardworking nature and strong attention to detail. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need. SKILLS
EXPERIENCE
FRONT DESK RECEPTIONIST
Frontier Inn suites Houston, TX June 2021 - Current MICHELLE JAMES
• Package and mail receipt
• Administrative skills
• Analytical mastery
• Appointment confirmation
• Issue handling
• Oral and writing communication
• Hospitality services
• Email and telephone decorum
• Meeting arrangements
• Conflict management
• Front office management
• Team collaboration
• Effective planning
• Customer assistance and
interaction
• Cash transactions
• Listening skills
• Office supplies ordering
• Correspondence typing
• Keenness of insight
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
• Responded to inquiries and room requests made online, by phone or email.
• Maintained accurate bookkeeping of important files, running reports MJ
STORE MANAGER
Goodwill Industries Of Houston Houston, TX February 2019 - September 2020
STORE MANAGER
Jack in the Box Houston, TX July 2015 - August 2019 and delivering updates on occupancy and revenues.
• Signed for packages, recorded deliveries and distributed to personnel.
• Input customer data into reservation software and made immediate updates to reflect room changes.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Oversaw all store operations while generating $[Amount] in monthly sales.
• Implemented succession planning by training and developing [Number] associates into leadership positions.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Corrected operational discrepancies by developing and executing process improvements.
• Assessed, optimized and elevated operations to target current and expected demands.
• Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
• Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Implemented succession planning by training and developing [Number] associates into leadership positions.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Oversaw all store operations while generating $[Amount] in monthly sales.
• Corrected operational discrepancies by developing and executing process improvements.
• Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
• Assessed, optimized and elevated operations to target current and expected demands.
• Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
• Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
• Diminished total loss by [Number]% by implementing effective operational improvements.
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