Rumel Ahmed

*** ********* **. ****, *******, ON M4X 1G5 647-***-**** ad3di0@r.postjobfree.com

Education:

Diploma Hospitality And Hotel Operations Management 09/2021- Present

George Brown College, Toronto, ON

Higher Secondary School Certificate Science Department 06/2016 - 06/2018

Sreemangal Government College, Moulvibazar, Sylhet, Bangladesh

Professional Summary:

Highly dedicated and service-oriented with a passion for the hospitality industry. Proven track record of delivering exceptional guest experiences and ensuring the highest level of customer satisfaction. Seeking to contribute my expertise and enthusiasm to a dynamic hotel team and play a key role in providing memorable stays for guests.

Skills:

Good Communication

Cpr/First Aid Certification

Ontario Disability Act (AODA)

Smart Serve Certification

Time Management

Food Handler Certification

Cash Handling

Customer Service

Team Player

Interpersonal Skill

Excellent verbal and communication skill

Ontario Security Licenses

Work History:

Monte Carlo Inns - Toronto West Suites Mississauga, ON

Housekeeping Attendant 09/2022 to 03/2023

Ensured impeccable cleanliness and comfort in guest rooms.

Restocked amenities and supplies efficiently.

Responded promptly to guest requests.

Coordinated room assignments with the front desk team.

Adhered to hotel policies and safety guidelines.

Town Inn Suites Toronto, ON

Guest Service Agent 02/2022 to 07/2022

Provided a warm and welcoming atmosphere for arriving guests.

Managed efficient guest check-ins and check-outs.

Offered personalized local recommendations to enhance guest experiences.

Handled guest inquiries over the phone and in person.

Coordinated with housekeeping and maintenance teams.

Lakeshore Banani Dhaka, Bangladesh

Guest Service Agent 05/2019 to 02/2021

Perform thorough cleaning and sanitation of assigned rooms and common areas, ensuring a comfortable and aesthetically pleasing environment.

Dust, vacuum, sweep, mop, and polish surfaces to maintain a pristine appearance.

Change linens and make beds according to established standards.

Stock and replenish supplies as needed, while maintaining a well-organized cleaning cart.

Availability:

Full Time

(References avaiable upon request)

Contact this candidate