Customer Service Medical Receptionist

Laura Rodriguez

Pasco, WA

• Bilingual

• Customer Service Expert

• Active Listening Skills

• Seasoned in Conflict Resolution

• Telecommunication Skills

• Sharp Problem Solver

• Energetic Work Attitude

• Adaptive Team Player

• Opening/Closing Procedures

• Strong Organizational Skills

• Courteous Demeanor

• Work Alone when needed

Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service

BasinCity Hot Spot - BasinCity

July 2021 to Present

As a cashier at my current job I greet customers and help them with anything they need. I currently work the opening shift my duties are, but are not limited to opening the store and getting the store ready and set up for the rest of the day. I also check deliveries, write checks to vendors. I cook, clean, run the register there are many duties do to the fact that i run the store during my shift alone. Patient Service Representative (Contact Center)

Columbia Basin Health Association - Othello, WA

May 2018 to March 2020

my responsibilities as a Contact Center Rep is to answer phone calls from patients calling to makes appointments, outside clinics, insurances, any call coming to the clinic goes through our contact center which then we direct the phone call to the correct department. Verify insurances, patient information, take payments, run reports, register new patients and anything else our supervisor needs us to do. My main focus is our patients and delivering the best costumer service experience I can provide. Medical Receptionist

Columbia Basin Health Association - Othello, WA

August 2016 to March 2018

As a medical receptionist I would register, check in, check out patients. Take copays, verify insurances. Run reports when needed to. Answered multi line phone. Used copy, fax machines. Para Educator

North Franklin School District

August 2015 to July 2016

Work with groups of students needing extra help in Math, reading, writing and any other subject they were struggling with. Helped with state testing. During conferences I Translated for the Spanish speaking parents.

Education

High school or equivalent

Connell High School - Connell, WA

June 1995 to June 2000

Skills

• Call Center (2 years)

• Customer Service (10+ years)

• Front Desk (2 years)

• Hospital (2 years)

• Front Office (2 years)

• Experience Working With Students (1 year)

• Insurance Verification (4 years)

• Translation (4 years)

• Medical Scheduling (4 years)

• Math

• Telecommunication

• HIPAA (4 years)

• Medical Terminology (4 years)

• Medical Receptionist (3 years)

• Interpretation (3 years)

• Medical Office Experience (4 years)

• Clerical Experience

• Spanish (10+ years)

• Multi-line Phone Systems

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