Yazmin Lericne 863-***-****

**** *** ***** ** ad3dhc@r.postjobfree.com

Macon Ga 31204

Objective

My goal is to take my interpersonal skills in the customer service industry. I am looking to grow within the company and to continue developing my craft and skills to reach companies goals as well as my own.

EDUCATION

Southwest high school, Macon Ga 31204 High-school Diploma Fort-Valley State University – Beginning 8/2024

TECHNICAL SKILLS

Networking Creativity & Innovation; Attention to details; Adaptability & Flexibility; Communication; Time Management and Independence

Operating Systems Facets, IDT, ISet, Altrurista, Careone, PSI, ETS (escalation tracking system) ICUE and GPS; MACROS

Software Proficient with MS Word, Excel, and Power Point, Microsoft Office Suites RELATED EXPERIENCE

Alorica Behavioral Claims Specialist, Alorica, June 2023 – present

• Process medical claims/Balance Billing

• Process medical appeals and grievance’s

• Update members medical physicians

• Schedule members medical appointments/transportation

• Educate members about their medical benefits

• Educate members about their prescription benefits

• Conduct behavioral risk assessments

Achievements

• 100% Attendance last six months

• 96.43 Baseline Quality last six months

• 96.83% VOC UES Score

• 98.33% Total Quality