CHAPEL PEARSON

SKILLS

• Staff Scheduling

• Employee Motivation

Problem Anticipation and

Resolution

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• Financial Statement Review

• Training Management

• Quality Assurance

• Sales Tracking

Policy Development and

Enforcement

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• Department Oversight

• Assignment Delegation

Verbal and Written

Communication

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• Decision Making

• Recruitment and Hiring

• Team Leadership

• Performance Assessment

• Budget Control

• Customer Service Management

• Sales Promotion

• Goal Setting

• Customer Relations

• Layout Planning

• Money Handling

• Sales Coaching

Inventory Tracking and

Management

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Forward-thinking team leader skilled at operating

departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

WORK HISTORY

January 2021 to Current

Operations Supervisor 7 Deadly Sins LLc, Jersey City, NJ November 2021 to January 2022

Outbound Team Leader UncommonGoods, Brooklyn, NY

Monitored supply chain and managed logistics functions for company.

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Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

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Motivated and trained employees to maximize team

productivity.

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Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

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Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.

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Led associate focus groups and meetings to obtain

suggestions, address concerns or issues and foster positive relations among team members and management.

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Conducted root cause analysis in deficient areas to identify and resolve central issues.

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Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.

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Moved shipment materials to and from designated areas using lift and hand trucks.

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Rejected damaged items, recorded shortages and

corresponded with shippers to rectify issues.

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Documented cargo movement such and obtained onward movement data.

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CONTACT

Queens, NY 11368

718-***-****

ad3dh6@r.postjobfree.com

• POS Terminal Operations

Payroll Administration and

Timekeeping

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• Multitasking and Prioritization

Desktops, Laptops and Mobile

Devices

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• Content Workflow

• Price Structuring

• Word Processing

• Deadline Management

June 2018 to September 2020

Assistant Store Manager Family Dollar, Brooklyn, NY August 2012 to March 2018

Assistant Store Manager Goodwill Industries, Astoria, NY Inspected incoming and outgoing shipments to identify discrepancies with records.

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Packed, secured, labeled and applied postage to materials to prepare items for shipment.

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Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

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Managed opening and closing procedures and

recommended changes to enhance efficiency of daily activities.

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Applied performance data to evaluate and improve

operations, target current business conditions and forecast needs.

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Conducted weekly staff meetings to motivate staff

members, address concerns and questions, plan

improvements, and evaluate progress toward goals.

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Rotated merchandise and displays to feature new products and promotions.

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Verified inventory counts remained within monthly

tolerance levels and compiled financial data in compliance with budget.

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Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

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Reconciled daily sales transactions to balance and log day-to-day revenue.

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Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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Rotated merchandise and displays to feature new products and promotions.

•

Verified inventory counts remained within monthly

tolerance levels and compiled financial data in compliance with budget.

•

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

•

Reconciled daily sales transactions to balance and log day-to-day revenue.

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• Analyzed and interpreted store trends to facilitate planning. Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

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• Approved regular payroll submissions for employees. Provided weekly work schedules to employees to

accommodate business demands and vacation requests.

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Reviewed sales and gross profit reports to determine options for increasing market growth.

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Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

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Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

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Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

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Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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Interviewed, hired and trained staff associates and equipped to comply with company policies and

procedures.

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Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

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Processed payments for credit and debit cards and returned proper change for cash transactions.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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EDUCATION

August 2003

Associate of Science Telecommunications

ITT Technical Institute NY, East Syracuse, NY

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